Total 11,639 Manager level Customer Service job vacancies

我們正在尋找一位經驗豐富的培訓經理，為我們的前台團隊制定和提供全面的培訓計劃，其中包括餐廳經理、助理經理、主管、團隊領導和餐廳工作人員。這個角色對於確保我們的團隊為客人提供卓越的服務、維護營運標準並創造積極的用餐體驗至關重要。理想的候選人將擁有深厚的餐廳營運背景、出色的溝通技巧以及對指導和發展他人的熱情。

主要職責：

• 為所有前台員工設計和實施專注於卓越服務、營運標準和團隊領導的培訓計劃。
• 舉辦實踐培訓課程和研討會，以提高團隊成員在客戶服務、解決問題和營運效率方面的技能。
• 與餐廳領導層密切合作，評估培訓需求並不斷改善培訓材料和方法。
• 評估培訓期間和培訓後的員工表現，以確保他們符合服務和營運標準。
• 為餐廳經理和領導者提供持續的指導和發展，幫助他們培養積極的、服務驅動的團隊環境。
• 開發培訓材料，包括手冊、教學指南和數位資源。

資格：

• 至少 3-5 年在餐廳或酒店業擔任培訓或管理職務的經驗。有培訓前台團隊經驗者佳。
• 酒店管理、工商管理或相關領域的學士學位優先
• 對餐廳服務營運和卓越客戶服務有豐富的了解。
• 優秀的溝通和表達能力。
• 能夠創建培訓材料並提供引人入勝的培訓課程。
• 熟練評估員工發展需求並相應定制培訓計劃。
• 強大的組織能力，能夠管理多項培訓計劃。

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 個人發展機會

We are seeking an experienced Training Manager to develop and deliver comprehensive training programs for our front-of-house team, which includes Restaurant Managers, Assistant Managers, Supervisors, Team Leaders, and Restaurant Crew. This role is integral to ensuring that our team provides exceptional service to guests, upholds operational standards, and creates a positive dining experience. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and a passion for mentoring and developing others.

Key Responsibilities:

• Design and implement training programs focused on service excellence, operational standards, and team leadership for all front-of-house staff.
• Conduct hands-on training sessions and workshops to enhance team members' skills in customer service, problem-solving, and operational efficiency.
• Work closely with restaurant leadership to assess training needs and continuously improve training materials and methods.
• Evaluate staff performance during and post-training to ensure they are meeting service and operational standards.
• Provide ongoing coaching and development for restaurant managers and leaders to help them cultivate a positive, service-driven team environment.
• Develop training materials, including manuals, instructional guides, and digital resources.

Qualifications:

• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry. Prior experience training front-of-house teams is highly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage
• Strong knowledge of restaurant service operations and customer service excellence.
• Exceptional communication and presentation skills.
• Ability to create training materials and deliver engaging training sessions.
• Proficiency in assessing staff development needs and tailoring training programs accordingly.
• Strong organizational skills with the ability to manage multiple training initiatives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Personal development opportunities

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Roles:

• Attending customers’ enquiry to meet customer satisfaction.
• Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

Responsibilities:

• Received enquiry from customer. Check with Shipper and Liner on the charges, prepare quotation and email to customer;
• Open job in Smart Freight System after customer confirmed the quotation;
• Coordinate and check rate with Liner / Owner or Agent;
• Booking of Canvas and plan Vessel for Barge & Conventional;
• Update tonnage to the ship owner;
• Update shipping schedule with other liner and do booking to the liner once customer confirmed the booking date and prepare booking confirmation;
• Follow up with shipper on the Invoice, Delivery Order and Packing List;
• Check cargo and D/O with Jetty or Warehouse;
• To arrange transport with Transporter for delivery;
• Coordinate and assist on the Insurance and Fumigation on behalf of customers;
• Responsible to inform customers on the Estimate Time Arrival (ETA) and Estimate Time Departure (ETD);
• Update and follow up shipment with destination agent and customer for shipment (Port to Door);
• Follow up the door shipment on behalf of customer until reach the destination;
• Prepare Monthly Objective Report and submit to Assistant Manager for checking;
• Perform any other jobs as assign by superior / management when required from time to time.

Qualifications:

• Possess at least Higher Secondary/STPM or Diploma in related field.
• Minimum 2 years of working customer service/documentations/operations experiences in forwarding/shipping environment;
• Multitasking with effective communications and time management skills;
• Excellent reporting skills;
• Good personality and positive working attitudes, responsible, self-discipline and dedicate to work.

Perks & Benefits

• Additional leave and holidays
• Paid time-off
• Earned wage access (EWA)
• General outpatient benefits extent to spouse and children
• Dental/optical care reimbursement
• Group health and surgery insurance
• Performance incentives
• Casual dress code
• Regular team activities
• Personal development opportunities
• Paid training and development

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• To plan and execute local marketing activity to achieve target assigned for branch
• Fully adhere to operation requirement for branch operation
• Maintain excellent customer service to internal and external customer
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all time
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Employee equity
• Commission and bonus
• Open culture

This role will be responsible to manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia, Companies Commission of Malaysia and etc. This role also involves handling all matters related to management control of subsidiaries.

Job Description

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

蒂蒂瑪斯航運貿易有限公司

您是否正在尋找具有挑戰性和鼓舞人心的工作環境？

無論您是經驗豐富的物流從業人員還是有前途的新人才，您都將接受眾多挑戰的考驗，從您團隊成員的工作、我們服務的客戶到物流環境。

我們也為像您這樣的人才提供各種各樣的機會。發揮您的潛力並將您的申請提交給以下聯絡人。我們期待您光臨蒂蒂馬斯！

我們正在招募！

責任

• 為客戶提供最佳方式處理貨物並滿足客戶滿意度的解決方案；
• 確保客戶服務團隊在報價、SOP、客戶關係及相關方面滿足銷售目標；
• 推廣使用過程方法和基於風險的思維；
• 確保品質管理系統所需的資源可用；
• 傳達有效品質管理系統的重要性並遵守品質管理體係要求；
• 確保品質管理系統達到預期結果；
• 吸引、指導和支援人員為品質管理系統的有效性做出貢獻；
• 促進改進；
• 支援其他相關管理角色展示其在其領域或職責中的領導力。

要求

• 至少擁有工商管理/物流/海事或同等學歷的文憑或學位；
• 至少3至5年航運或相關領域的相關經驗；
• 有效的領導和溝通能力；
• 優秀的報告能力；
• 積極進取並致力於工作；
• 積極的工作態度和強烈的責任感；
• 能用國語溝通者優先

津貼和福利

• 額外的休假和假期
• 有薪休假
• 工資獲取 (EWA)
• 公司自有手機
• 一般門診福利適用於配偶和子女
• 牙科/眼科護理報銷
• 團體健康和手術保險
• 專業發展機會

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

工作範圍和一般目的：

協助建立、協調和管理財務規劃，以控制持續營運並取得成功。協助指導管理設施所有營運和財務事務的政策、程序、計劃和項目的運作。營運上，確保健身中心和游泳池始終平穩且有效率地運作。

主要職責

客戶服務

• 確保所有健身中心員工始終兌現品牌承諾並提供卓越的賓客服務。
• 確保賓客/會員的安全和服務始終是水療中心的首要任務，始終確保賓客/會員的滿意度。
• 確保健身中心員工為其他員工（內部客戶）和其他訪客提供適當程度的專業、禮貌和貼心的服務。
• 確保所有健身中心員工熟悉飯店的產品和服務、當前促銷活動、政策和其他重要資訊。
• 協助實施一致並維護相關的賓客歷史資料庫。
• 以禮貌和高效的方式處理所有客人和內部客戶的投訴和詢問，確保親自負責跟進，以確保問題得到解決，超越客人的期望。始終與前廳經理保持聯繫。
• 親自並經常核實客人/會員是否在健身中心獲得最好的服務。

金融的

• 透過使用多技能、多任務和靈活的日程安排來最大限度地提高員工的生產力，以滿足企業的財務目標和客人的期望。
• 協助確保健身中心以盡可能最低的成本結構運營，同時向客人兌現品牌承諾，根據關鍵績效指標主動管理成本。
• 將注意力集中在提高生產力水平以及在可接受的指導方針內審慎管理公用事業/工資成本的需要，以確保所有設備的最佳部署和能源效率。
• 確保遵守飯店、公司和當地有關資金處理的規則、政策和法規，包括及時、準確地報告資訊。
• 協助制定客房年度業務計劃，並負責財務預算和分析領域，包括為健身中心內的各個子部門制定年度預算。
• 確保在適當的情況下探索和實施新技術和設備的使用，以提高生產力，同時將工作從系統中解放出來。
• 透過協調和管理已製定的計劃以及足夠的支援時間表來建立對財務運營的控制，以便能夠衡量預算的實際績效、成本監控並確保適當的控制以實現最大的盈利能力。
• 準備營運和資本改善預算。
• 制定設施的財務營運假設、設施的業務、預算和人員配置計畫。
• 根據要求批准與營運預算一致的支出，並根據要求在付款前批准所有發票。

操作

• 確保所有公司最低品牌標準均實施，並在適當的情況下實施可選品牌標準。
• 透過有效監督，確保健身中心提供的所有服務始終可用，並按照健身中心部門運作手冊以最高效率和禮貌進行。
• 根據要求協助前廳經理處理營運的各個方面。
• 協助指導設施的運營，包括短期和長期策略規劃，以便設施具有成本效益和效率。
• 根據需要進行廣告和促銷工作。
• 協助監督/營運所有部門，如健身中心、接待處、設施運作、游泳池等。
• 確保健身中心、游泳池和所有其他飯店部門之間的有效溝通。
• 採取積極措施協助宣傳、提高員工和客人對健身中心和游泳池的認識。
• 對建築物以及所有固定裝置和設備 (FF&E) 以及操作設備 (OE) 的狀態進行密切檢查，並採取必要的糾正措施，使上述設備始終保持良好狀態。
• 以支援和靈活的方式與其他部門負責人密切合作，專注於飯店的整體成功和飯店客人的滿意度。
• 回應消費者審計和賓客滿意度調查以及公司進行的任何其他調查的結果，確保相關變更得到實施。始終注重品質、一致性和對細節的關注。
• 和成長，並向管理層推薦任何新的創新和/或變革。

健康與安全

• 確保所有員工遵守所有安全程序和做法。
• 協助制定和遵守所有部門緊急程序/安全手冊。
• 確保健身中心和游泳池員工遵守飯店的所有安全措施。
• 確保員工完全了解並遵守飯店有關風險和安全的政策。
• 確保泳池救生員隨時注意所有房客並確保泳池旁客人的安全。確保所有客人始終遵守游泳池的規則和規定，並立即停止任何客人從事不允許的活動。
• 確保所有使用設施的客人和健身中心會員在指定的登記表上登記。

人員

• 展現並強化凱悅的價值觀。
• 必要時協助招募和選拔健身中心員工，確保招募時遵守飯店指南，並使用基於能力的方法來選擇員工。
• 確保所有員工完全了解並遵守員工規則和規定。
• 確保員工遵守所有飯店、公司和當地有關火災和危險安全及安保的規則、政策和法規。
• 將員工敬業度調查（EES）的結果回饋給團隊，並確保相關變革得到落實，部門的調查總體得分每年不斷提高。與員工和前廳經理一起制定影響計劃並確保其在部門內的有效實施。

其他職責

• 始終實行負責任的管理和行為，並積極代表酒店管理團隊和凱悅國際酒店。
• 與競爭對手酒店和其他組織的相關代表保持牢固、專業的關係。
• 確保始終維持高標準的個人表現和儀容儀表，並協助員工在所有區域實施衛生規範。
• 靈活地履行您的工作職能，並履行可能分配給您的任何其他合理職責和責任，包括根據需要調動到其他部門/區域，以滿足業務需求和賓客服務需求。
• 熟悉合夥關係和勞資關係的法定立法。
• 回應產業、公司和飯店對健身中心功能的變化。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Scope and General Purpose of Job:

To assist to establish, co-ordinate and administer financial planning for the control and success of ongoing operations. To assist in directing the operation of policies, procedures, plans, and programmes governing all operational and financial matters of the facilities. Operationally, to ensure the smooth and efficient running of the Fitness Centre and the Swimming Pool at all times.

Main Duties

Customer Service

• To ensure that all Fitness Centre associates deliver the brand promise and provide exceptional guest service at all times.
• To ensure guest/member satisfaction at all times by ensuring that their safety and service is always the Spa's first priority.
• To ensure Fitness Centre associates provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
• To ensure that all Fitness Centre associates are familiar with the hotel’s products and services, current promotions, policies and other important information.
• To assist to implement consistent and to maintain a relevant guest history database.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner ensuring personally take ownership in following through to make sure problems are resolved by exceeding guests’ expectations. To always liaise with the Front Office Manager.
• To personally and frequently verify that guests/members are receiving the best possible service in Fitness Centre.

Financial

• To maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To assist to ensure that Fitness Centre operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• To focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• To ensure that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
• To assist in the preparation of the Annual Business Plan for Rooms and the responsibilities to encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the various sub-departments within the Fitness Centre.
• To ensure that the use of new technology and equipment is explored and implemented wherever appropriate to improve productivity whilst taking work out of the system.
• To establish the control of financial operations by coordinating and administering an established plan with sufficient supporting schedules to enable measurement of actual performance to budget, costs monitoring and to ensure a proper control to achieve maximum profitability.
• To prepare operations and capital improvement budget.
• To develop the facility’s fiscal operating assumptions, facility’s business, budget and staffing plans.
• To authorise expenditures in keeping with the operating budgets as required and to approve all invoices before payment as required.

Operational

• To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• To ensure through effective supervision that all services offered in the Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Fitness Centre Departmental Operations Manual.
• To assist the Front Office Manager in every aspect of the operation as requested.
• To assist to direct operations of facility including short and long range strategic planning so that the facility operates cost effectively and efficiently.
• To work with advertising and promotion as required.
• To assist in the supervision/operation of all departments such as Fitness Centre, Reception, Facility Operations, Swimming Pool, etc.
• To ensure effective communication between Fitness Centre, Swimming Pool and all other hotel departments.
• To take active measure to assist in the promotion, associate and guest awareness of the Fitness Centre and Swimming Pool.
• To main a close inspection of the state of the building and all Fixed Fixtures & Equipment (FF&E) and Operating Equipment (OE) and to take necessary corrective action to keep the above in excellent condition at all times.
• To work closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• To respond to the results of the Consumer Audit and Guest Satisfaction surveys as well as any other surveys conducted by the Company ensuring that the relevant changes are implemented. Quality, consistency and attention to details to be focused on at all times.
• and Growth, and to recommend to Management any new innovations and/or changes.

Health and Safety

• To ensure all associates adhere to all safety procedures and practices.
• To assist in the development and adherence of all departmental Emergency Procedures/Safety Manual.
• To ensure the Fitness Centre and Swimming Pool associates adhere to all safety practices of the hotel.
• To ensure associate have a complete understanding of, and adhere to the hotel’s policy relating to Risk and Safety.
• To ensure the swimming pool Life Guards are attentive to all guests at all times and to ensure the safety of the guests by the pool. To ensure all guests abide by the swimming pool rules and regulations at all times and to stop immediately any guest/s engage in activities which are not permitted.
• To ensure all guests and Fitness Centre members who use the facilities register in the designated sign-in sheets.

Personnel

• To demonstrate and reinforcing Hyatt’s Values.
• To assist in the recruitment and selection of Fitness Centre associates when necessary ensuring that hotel guidelines are adhered to when recruiting and use a competency-based approach to selecting associates.
• To ensure that all associates have a complete understanding of and adhere to e associate rules and regulations.
• To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To feedback the results of the Employee Engagement Survey (EES) to the team and ensure that the relevant changes are implemented and the overall score of the survey is continuously increased every year for the Department. To work together with the associates and the Front Office Manager in developing the Impact Plans and ensuring its’ effective implementation in the department.

Other Duties

• To exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
• To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.
• To ensure high standards of personal presentation and grooming at all times and to assist associates to implement Hygiene practices for all areas.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other department/areas if required, in order to meet business demands and guest service needs.
• Is knowledgeable in statutory legislation in associate and industrial relations.
• To respond to changes in the Fitness Centre function as dictated by the industry, company and hotel.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities