Total 198 Customer Service job vacancies in Bengaluru

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Existing Team works on some of the most Advanced, Challenging and Relevant Applications in Financial Services and Technology. These Applications is a customer-facing product built on portal technology with the intent to deliver value-add business services to Vantiv’s Merchant, FI and Partner Channel customers. The product provides authorized and authenticated users with access to transaction research, card management and other services that support their day-to-day processes and facilitate their business decision-making.

What you will be doing:

• Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem, analysis, and resolution, change deployment and certification, application performance, application operations management and development support.
• Opportunities to Work on Latest Technologies, Including – AWS Cloud, Kubernetes Deployments ,DevOps & Observability Tools.

What you bring:

• Candidate should be able to Understand & Perform Production Application Support activities.
• Good Hands-on Exp on Linux Based Application Environments & Monitoring Tools.
• Basic \ Intermediate level of Understanding of – AWS Cloud, Kubernetes Deployments ,DevOps Tools

What we offer you

• A competitive salary and benefits.
• A variety of career development tools, resources and opportunities.
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

5 - 10%

Service Delivery Manager

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Senior Service Delivery Manager

About Team & Product/Project Details:

Leadership position for CIO Platform Services Team in the Global Delivery Organization to provide strong leadership, mentoring and handle a dynamic 24/7/365 production environment within the Global Data Center Operations.

Platform Service Delivery Leader takes complete ownership and accountability of Production Support operations, application Support and provide strong leadership and mentoring to the team members. 

Service Delivery Leader ensure our teams provide 24 x 7 application support for assigned production-related platforms. Monitor software applications, systems and hardware in a computer processing environment identifying and resolving problems in a timely manner to meet service levels and standards for the job.

What you will be doing (Shift Time & Key Roles and Responsibilities):

• Service Delivery Leader ensures we achieve Service Quality Improvements including Product Availability, Service Intelligence, Service Operations and Financial and process Goals and metrics as per the CIO Leadership.
• Service Delivery Leader is responsible
• To build a professional relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Collaborate with senior management on Application Platform Services Management and growth
• Prepare and present Performance Dashboard Metrics and improvements
• Remove all obstacles to customer satisfaction and / or financial performance

What you Bring:

• Must have 12+ Years in Production support management including technical and at least of 5 years leadership experience.

• Must have 6+ years’ experience with Windows and Linux-hosted application platform support products.
• Must have experience in IIS, Windows Services, Windows applications & Architecture.
•  Must have experience in Oracle, SQL, SSRS, Reporting, IBM HTTP Server, and Apache Tomcat
• Must have experience with Unix/Linux-based applications, including a very good knowledge of Unix/Linux commands.
• Exposure to Password Management, SSL Certificates Management and Vulnerability Remediation,
• Must have experience in Oracle & SQL Server Database
• Must have experience dealing with a large number of ETL Job abend and resolution and processes within SLA.
• This shift requires work between 11 and 10 PM IST IST between Monday through Friday. However, the resource has function responsible for 2 shift and weekend shift deliverables and is expected to oversight on Sunday for change execution

What We offer You:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

Mainframe Development and Support

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing:

• Installs, maintains, and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses, and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four-hour support for applications.

What you bring:

• 6 to 12 years of Experience in Mainframe Development and Enhancement
• Having Good Experience in COBOL, DB2, VSAM, IMS, CICS, JCL with experience in Cards & Payments domain and great if you possess any skills in Base2000, TBS and P1C Products.
• Willing to work in Support role.
• Willing to work in Rotational Shifts (24/7)

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities.
• A modern international work environment and a dedicated and innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Bengaluru City Centre to ensure maximum cooperation, productivity, morale and guest service.

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns (mostly nights).

You’ll make a difference:

The Customer Service - Associate will be responsible for communicating with customers and ensuring that an appropriate response/solution is given to all issues, concerns, questions, and compliments to guarantee customer satisfaction and brand loyalty.

The roles & responsibilities can be broadly outlined as follows:

• Responding accurately and timely through all communication channels, including email / live chat.
• Maintaining customer contact for all conversations escalated.
• Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
• Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity.
• Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
• Creating invoices through the online ordering system.
• Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
• Planning, prioritizing, and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
• Working closely with account managers to ensure the customer’s needs are exceeded and feedback is communicated to all stakeholders.

Minimum Skills Required:

• Minimum relevant years of experience should be 3 years plus.
• 3+ years of experience in customer service and escalation management (Chat/Email).
• High Proficiency in English (both spoken and written).
• Prior contact with Intercom or any other relevant software.
• Email / live chat customer support experience.
• Proficient Google Sheets skills.
• Exceptional analytical and organizational skills.
• Experienced in the investigation of quick resolution and escalation.
• To-do attitude and problem-solving state of mind.
• Strong multitasking skills in a high-energy environment.
• Customer-orientated.
• Be flexible and supportive of the team.

Desired Skills & Experience:

• Former experience in a tech start-up.
• Able to continually seek improved ways of working.
• Experience working in a fast-paced, customer service environment.
• Analytical with an understanding/ passion for data-driven decisions.
• Empathetic and passionate with a desire to develop.
• Speed, flexibility, and agility.
• Ability to work independently in a rapidly changing environment.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Night Shifts (05:30 PM to 02:30 AM IST, 08:30 PM to 05:30 AM IST, 01:30 AM to 10:30 AM IST)
• Office-based role

Benefits:

• Night shift allowance (apart from the CTC)

Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

The opportunity:

We are seeking a computer-savy IT Support Engineer with a passion for supporting end users to oversee Flywire’s IT support needs.

As an IT Support Engineer, you’ll be responsible for providing and maintaining reliable employee connectivity of office IT systems, primarily for our office in Bangalore, and desktop solutions across our global workforce. 

You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requests, including:

• Facilitating new user on-boarding with the setting up of IT equipment and access
• Assisting users in setting up video conferencing facilities
• Planning and managing capacity for hardware and software to cater to business needs
• Maintaining IT facilities in the office and server rack
• Leading local IT vendor relationships
• Overseeing and maintaining an inventory of company assets, systems and peripherals
• Responding to helpdesk requests and work to improve the support process
• Assisting with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
• Providing technical training and guidance to both onsite and remote employees
• Creating, updating, and maintaining knowledge articles in our knowledge management system
• And can work with a wide range of personalities and levels of employees - from associates to C level executives

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

0%

About the Team:

The FIS  team is made up of 50+ people. There is also a support team based in Manila who take care of patching, certificates, level 1 on call, user management as well as more complex system administration tasks.

What You Will Be Doing  

• 6+ years of experience
• Experience in L2 support along with Java.
• Exposure to Springboot, Spring MVC, Struts, Spring Boot based application
• Knowledge in NodeJS and around technology development Skill
• Exposure to SQL, ORACLE, MongoDB.
• Experience in CI/CD Pipeline Setup in AWS and Jenkins and other DevOps work.
• Experience in payments software is a plus.

What will you Bring

• Involved in requirements analysis by discussing with onsite team.
• Involved in development and defect fixes in various versions of product.
• Involved in problem solving and critical thinking.
• Delivering quality code meeting customer expectations.

What we offer you

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Accountable for probing; triaging; dispatching job to the right man with the right skills using necessary tool either via phone or emails
Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

Summary: Systems Analysts provide first level of technology support to our colleagues across the organisation. You use technology tools to record diagnose and resolve the issues or transfer to support teams for further investigation/resolution. You address issues holistically and prioritise them according to the business impact. You exhibit excellent interpersonal skills to ensure customer satisfaction.

Job Responsibilities:

• Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only)
• Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only)
• Able to accurately capture all information required for investigation and diagnose technology issues
• Prioritise issues based on impact and urgency transfer or escalate where required
• Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
• Collaborate with colleagues peers senior systems analysts and managers to resolve/escalate incidents/problems
• Identify similarities patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
• Customer focused demonstrates empathy even when under pressure with clear and concise communications
• Keep up to date with technology and use this knowledge to improve resolution times
• Self-motivated team player & adaptable to new technology
• Possesses knowledge of relevant SLAs and their implications for support
• Identify recommend process improvements where relevant
• Seek to pass on knowledge to others and manage time efficiently

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Application Support - Unix,Windows,SQL -24 /7 Rotational Shifts

 

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

 

About the team:

 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing:

 

·       Provides technical support activities for a software production processing environment.

·       Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

·       Detects, diagnoses and reports related problems.

·       Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

·       Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

·       Creates and maintains complete documentation relative to the support of application software.

 

What you bring:

 

·       At least 3 -5 years in experience in Application Support and Production support

·       Good experience Unix, Windows ,SQL Unix Shell scripting

·       Knowledge in Support and Monitoring tools like Splunk, Dynatrace

·       Application Production Support Experience

·       Experience in Troubleshooting Incident Triaging, Log analysis, Platform Stability

·       Knowledge in Incident, Change Management

·       Knowledge in Control M or Batch job process
 

Added Bonus if you have:

 

·       Knowledge in Splunk would be added advantage.

·       Knowledge in troubleshooting Java/J2EE application related issues.

·       Knowledge of FIS’ products and services

·       Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

·       Knowledge of financial services industry

 

What we offer you:

 

·       An exciting opportunity be a part of Worlds Leading FinTech Product MNC

·       To be a part of vibrant team and to build up a career on core banking/payments domain

·       A broad range of professional education and personal development possibilities FIS is your final career step!

·       A broad range of professional education and personal development opportunities

·       Time to support charities and give back in your community

·        A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

 

Window/Unix Application Support – Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This team involved of our technology support Team. Involves in implement, maintain and support applications software that is delivered on time and within budget. Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business.

What you will be doing

Involving in Production Support
Handles inquiries and resolves issues.
Assists in daily coordination of various assigned projects.
Handles Environmental Impact Analysis, Install Plans and Operational Readiness procedures

What you bring:

• Must have 2-6 Years in Production support in Microsoft Windows application Support and Unix environment .                                                                                                                                       
• Must have experience in IIS, Windows Services, Windows applications & Architecture.
• Must have experience in Oracle, SQL, SSRS, Reporting, IBM HTTP Server, and Apache Tomcat
• Must have experience in Apache Tomcat and JBOSS (installation & Configuration).
• Must have experience in Apache Httpd (installation & configuration) and IIS.
• Exposure to Unix commands and Unix server handling.
• Exposure to Password Management, SSL Certificates Management and Vulnerability Remediation,
• Knowledge of ServiceNow, Splunk, Dynatrace, SAFAL, Bitbucket and Jenkins are preferable

Added bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of financial services industry
• Knowledge and Experience in WebSphere 9, JBOSS, OpenShift Container management is preferred.
• Knowledge in ServiceNow (SNOW), Dynatrace, Splunk required.
• Knowledge on Bit Bucket, JENKINS, REST Webservices are preferred.
• Knowledge in Networking/load balancer concepts
• Knowledge of basic financial analysis principles and ratios

What we offer you

•  An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

Senior Devops Engg - Docker Kubernetes - Openshift Technologies