Total 57 accounting auditing job vacancies in 50 new scotland avenue

WHO ARE WE LOOKING FOR?

We are looking for a Senior Accountant, Corporate Accounting SEA&I (Southeast Asia and India) who will be part of the SEA&I Record-to-Report team to ensure complete, accurate and timely financial reporting and maintain an effective internal control environment.

WHAT WILL YOU WORK ON?

You will ensure timely and accurate month-end closing across SEA&I territory and will drive continuous improvements in the efficiency and effectiveness of the team’s accounting and financial reporting processes. This will also involve working closely with our Managed Service Provider for accounting transactions.

You will develop high profile, influential and collaborative relationships across teams, functions, and layers of the business. In addition, you may engage with internal Country Controlling teams, Finance, Legal, Tax and other cross functional teams to analyse process impact, to drive necessary changes in supporting business initiatives and efficiencies.

You will also be part of the team managing local statutory filings and audits and collaborate with internal and external auditors and tax advisors on tax related work such as corporate income tax, consumption (indirect) tax, transfer pricing related matters and local tax audits.

WHO WILL YOU WORK WITH?

This role directly reports to Manager – Corporate Accounting, SEA&I. In addition to working closely with the SEA&I Finance team, you will also work closely with our broader Nike SEA&I team. Effective and timely communication between Nike SEA&I, APLA Geography teams and business partners are a critical piece to this role, and this will give you a great opportunity to learn our end to end business process with broader business key stakeholders. You will also interact with various service providers who we partner with in driving various initiatives or audits.

WHAT YOU BRING TO NIKE

• Bachelor’s Degree in Finance, Accounting required, preferably with CPA or equivalent professional qualification.
• Minimum 4 years of progressive experience with public accounting firms and/or multi-national companies desired
• Knowledge of US GAAP, local GAAP and SOX required and experience with SAP is preferred
• Experience working with or in a Managed Service Provider environment would be highly preferred, as will process mapping, centralisation or standardisation experiences
• Ability to translate business requirements into operationalisation with considerations for financial risks and controls across end-to-end processes.
• Demonstrate good communication and influencing skills on complex accounting requirements.
• Proven track record of working independently, leading and prioritising against multiple priorities, while delivering results with high quality.

Who we are looking for State Street is an industry leader in providing administrative fund services to both Hedge Fund and Private Equity managers within our Alternative Investment Solutions business group. Our PE team delivers customized service solutions for investment funds that have closed end structures and a variety of portfolio investments. This opportunity uniquely offers candidates the opportunity to service hybrid hedge and private equity products for industry leading asset managers. The PE NAV role is the hub in the delivery of administrative services. Employees interact daily with functional teams including; trade operations, investor services, custody, tax, and financial reporting locally and in globally diverse locations. Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As Fund Accounting & Administration, AVP you will:Manage a growing team of financial services professionals in the production and delivery of accounting and administrative services for one or more alternative investment client relationships.Primarily responsible for the allocation of income to investors, determination of management and incentive fees in accordance with the waterfall provisions, and processing capital events such as capital calls and distributions.Responsible for the portfolio and fund level accounting for numerous funds including the review and approval of monthly or quarterly net asset value reporting.Lead the onboarding of existing client funds and the launch of new funds.Demonstrate an unrelenting commitment to client satisfaction.Ensure adherence with internal policies and procedures and compliance with external governing regulations.Design and champion technology solutions to address the complex reporting and data requirements of clients.Proactively identify and participate in cross-sell opportunities.Participate in strategic working groups within the organization to improve processes and our operating model.Recruit, hire, train, motivate, and develop staff to realize their full What we value These skills will help you succeed in this role:Strong critical thinking, problem solving, and decision making skillsGood interpersonal skillsAttention to detailEffective time management Education & Preferred QualificationsBachelor’s degree in Accounting or FinanceAt least 5 to 6 years of Private Equity experienceExperience with alternative investment asset classes, complex fund structures and fee calculations desiredHighly effective communication and management skillsAbility to thrive and function in a high pressure deadline driven environmentCPA qualification is favorable but not requiredExperience with Investran or Geneva favorable but not required About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Salary Range: $80,000 - $132,500 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. For further information, and to apply, please visit our website via the “Apply” button below.

Overview Gain real-world business, accounting, and financial training that will teach you all aspects of financial management pertaining to running a successful business. Our Accounting Intern position will introduce you to our Business Management Training program which fully prepares you to become a Business Manager of your own financial operation. A key partner in our organization, the Business Manager oversees all aspects of financial management and provides balance to the partnership formed with the marketing and operational pieces of our business. You'll enjoy performance-based promotions and big earning potential as you climb the management ladder. Plus you'll work with fun people at a $22 billion industry leader that supports you every step of the way. This role will be located at the following address: Building 89 at JFK Airport 2nd Floor Jamaica, NY 11430 The compensation for this position is $19 / hour. This internship will take place during the Summer of 2024 and will be a full time position. Responsibilities Starting as an Accounting Intern, you will be exposed to basic accounting procedures and principles ranging from accounts payable and receivable systems to financial statement, preparation, and analysis. Duties include but are not limited to: Assist in preparing financial statement & analysisWork closely with rental branches and other departmentsAssist accounting managers with reports, etc.Involved with A/P & A/R functions; cash receipts & petty cashAssist in accounting schedules & filingPerform miscellaneous administrative duties as needed Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldMust be currently enrolled in a college/university in a bachelors degree program majoring in Accounting OR Finance as a senior OR will be enrolled as a senior next semesterMust have basic proficiency with Microsoft Excel and WordMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAside from religious observances, must be available to work a minimum of 40 hours per week (Monday-Friday).

LEAD, ACCOUNTING OPERATIONS, TRADING COMPANY

SINGAPORE & TC FINANCE, OPERATIONS ACCOUNTING

WHO WE ARE LOOKING FOR

As the Lead, Accounting Operations for NIKE Trading Company B.V. Singapore Branch and NIKE Global Trading B.V. Singapore Branch (collectively known as “Trading Company”), you will be responsible for operations accounting activities in the global buy sell operations, primarily in the areas of inventory and intercompany space. You will also be expected to support project initiatives, drive process improvements and documentation across the operations accounting function.

WHAT YOU WILL WORK ON

Business Insights/Decision Support/Communication

• Manage end-to-end supply chain accounting flow across Nike trading entities, this includes responsive exception management to ensure reporting accuracy and control compliance
• Partner with Global and/or Country Controlling and cross-functional teams including Tax, Customs, Supply Chain Operation teams to stand up new/changes in processes in support of product flow flexibility
• Partner with Supply Chain Operations and/or Capability Teams in ensuring system data integrity for new/change process resolution to uphold control rigors.
• Responsible for SAP system validation on operations accounting related activities in support of business initiatives. Define relevant test scenarios and validate results within the set timeline. Provide inputs for informed decisions on user acceptance.

Business Process Excellence

• Drive end-to-end process simplification and improvements, leveraging on automation covering Intercompany and Inventory activities and reporting
• Responsible for building/maintaining relevant desk-top procedures in accordance with the established controls and policies.

WHO YOU WILL WORK WITH

You will engage and partner with a diverse group of stakeholders in Trading Company as well as across the globe, both financially and non-financially trained.

WHAT YOU BRING

• At least 6 years of relevant accounting experiences, in large MNCs with Supply Chain Operations Accounting covering Inventory and Intercompany processes, controls and legal entity reporting
• Bachelor degree in Accountancy, preferably with a Chartered Accountant or equivalent professional qualification.
• Good Knowledge of US GAAP, IFRS and SOX is necessary. Demonstrate good operational insights to ensure reporting compliance for Inventory, Intercompany Cross-charges.
• Hands-on experiences with SAP S4/HANA.
• Demonstrated SAP S4/HANA implementation experiences that cut across go-live readiness, implementation, stabilization, and transition to operations.
• Demonstrate good communication and influencing skills on complex accounting requirements.
• Ability to translate business requirements into operationalization with considerations for financial risks and controls across end-to-end processes.
• Ability to collaborate and partner effectively with multi-cultural business partners and cross-functional teams.
• Good documentation skills with proficiency in Powerpoint and Visio.
• Experience with enabling tool solutions eg Blackline, Alteryx would be an added advantage
• Proven track record of working independently, leading and prioritizing against multiple priorities, while delivering results with high quality.
• Ability to exercise a high degree of integrity and confidentiality.

LEAD, ACCOUNTING OPERATIONS, TRADING COMPANY
SINGAPORE & TC FINANCE, OPERATIONS ACCOUNTING

WHO WE ARE LOOKING FOR

We are looking for a highly skilled and experienced SAP S4/HANA Implementation accounting lead to join our team. This is an instrumental role in supporting the multi-year global system implementation from the supply chain operations accounting lens in the different gates of implementation, i.e. go-live readiness, implementation and through the stabilization and operation transition.

WHAT YOU WILL WORK ON

SAP S4/Hana implementation that cut across go-live readiness, implementation, stabilization and transition to operations team:

• Process mapping: Create comprehensive process maps for both standard processes (happy path) and exception resolutions, including control mechanisms.
• Finance Reports Design: Design and develop reports to support finance month-end reporting and analysis and ensure compliance with established controls.
• Test Scenario Design: Develop and execute test scenarios to validate the functionality and integrity of the SAP system.
• Research and Escalation: Research, document, and escalate exception transactions and reports to ensure timely resolution.
• Training: Develop training materials and documentation to support operations accounting end-users in understanding and utilizing the SAP system; Create desktop procedures(DTP) as necessary
• Participate in cut-over and implementation planning, providing insights and expertise to ensure successful execution
• Stabilization: Monitor the SAP system during stabilization period, report issues timely, and follow up with relevant tech team for resolutions

WHO YOU WILL WORK WITH

You will engage and partner with a diverse group of stakeholders in Trading Company as well as the globe project team, both financially and non-financially trained.

WHAT YOU BRING

• A strong accounting subject matter expert with at least 6 years of inventory and intercompany experiences with end-to-end supply chain
• Bachelor degree in Accountancy, preferably with a Chartered Accountant or equivalent professional qualification.
• Good Knowledge of US GAAP, IFRS and SOX is necessary. Demonstrate good operational insights to ensure reporting compliance for Inventory, Intercompany Cross-charges.
• Related operational accounting experiences in an MNC, preferably with global trading or manufacturing business mode
• Hands-on experiences with SAP S4/HANA
• Demonstrated SAP S4/HANA implementation experiences that cut across go-live readiness, implementation, stabilization and transition to operations
• Demonstrate good communication and influencing skills
• Good documentation skills with proficiency in PowerPoint and Visio.
• Experience with enabling tool solutions eg Blackline, Alteryx would be an added advantage
• Proven track record of working independently, leading and prioritizing against multiple priorities, while delivering high-quality results.
• Ability to exercise a high degree of integrity and confidentiality.

Job Description

Technical Accounting Oversight:

• Provide expert guidance on complex technical accounting issues and ensure compliance with US GAAP and IFRS.
• Stay abreast of evolving accounting standards, assess their impact on the company, and implement necessary changes.
• Collaborate with cross-functional teams to address accounting-related matters arising from business transactions.

Team Leadership:

• Lead and mentor a team of technical accounting professionals, fostering a culture of continuous learning and development.
• Provide strategic direction and oversight to ensure the team's effectiveness in handling technical accounting challenges.

Financial Reporting:

• Oversee the preparation and review of financial statements in accordance with US GAAP and IFRS.
• Collaborate with the Finance team to enhance the accuracy and completeness of financial disclosures.

Policy Development:

• Develop and implement accounting policies and procedures that align with US GAAP and IFRS requirements.
• Ensure consistent application of accounting policies across the organization.

Audit Support:

• Act as a key liaison with external auditors for technical accounting queries.
• Assist in responses for any regulatory queries such as those from SEC.

Cross-Functional Collaboration:

• Collaborate with other departments, including Finance, Legal, and Operations, to address accounting implications of business initiatives.
• Provide technical accounting expertise to support decision-making processes.

Training and Development:

• Conduct training sessions for finance and other relevant teams to enhance understanding of technical accounting principles.
• Stay informed about emerging accounting issues and communicate their potential impact to the organization.

Job Requirements

• Bachelor's degree in Accounting, Finance, or related field; CPA designation preferred.
• Minimum 10 years of significant experience in technical accounting roles, with a strong focus on US GAAP and IFRS.
• Prior experience in a leadership or team management is essential.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to thrive in a dynamic and fast-paced environment.
• Detail-oriented with a commitment to accuracy and integrity.

SENIOR ACCOUNTANT, ACCOUNTING OPERATIONS TRADING COMPANY
SINGAPORE & TC FINANCE, OPERATIONS ACCOUNTING

WHO WE ARE LOOKING FOR

As the Senior Accountant, Accounting Operations Trading Company for Nike Trading Company B.V. and Nike Global Trading B.V. in Singapore (“Nike Trading Company”), you will be responsible for managing the global Inventory and intercompany accounting activities for the buy/sell operations of the Nike Trading Company.

We are looking for a candidate with strong SAP skills in the MM/FI modules and accounting operations experience, preferably in the areas of Inventory and Intercompany. The individual is also expected to communicate complex concepts as well as work collaboratively, independently and partner cross functionally with multi-cultural stakeholders, both financially and non-financially trained.

WHAT YOU WILL WORK ON

If this is you, you’ll be responsible for E2E inventory/global intercompany accounting processes accounting process for buy/sell operations for legal entity reporting in SAP R/3 and S4 including: timely execution of month-end closing activities which includes inventory adjustments, cutoff entries, inventory aging review, purchase price variance analysis, various intercompany chargeback entries, month-end reporting and variance analysis. Where there are exceptions, investigate, communicate and follow up effectively with the relevant parties and close off with proper documentation.

You will also be managing quarterly inventory count and reconciliation activities as well as year end confirmation and support internal and external audits in the relevant scope. Furthermore, you will also ensure compliance with NIKE’s Corporate policies, SOX controls, and statutory/tax filing requirements.

You will also be required to partner with various stakeholders including Global and Geography/Country Controlling, Supply Chain, Tax, Global Treasury to support business requirements, research on exceptions to identify root causes, and drive process improvements. Additionally, you will maintain the integrity of financial statements and compliance with US GAAP and statutory reporting requirements through enabling process improvements and documentation of processes and SOP to meet internal control and reporting requirements. You will also be driving automation, standardization and simplification in processes to continuously improve end to end processes and maintaining strong internal controls governance.

WHO YOU WILL WORK WITH

You will engage and partner with a diverse group of stakeholders in Trading Company as well as across the globe, both financially and non-financially trained.

WHAT YOU BRING

• Bachelor’s degree in Accounting or equivalent professional qualification, preferably with CPA or equivalent professional qualification
• Knowledge of US GAAP, local GAAP and SOX required
• Min. 4 years of accounting experiences, with at least 3 years of hands-on inventory experiences in SAP FI/CO and MM modules.
• Hands-on experiences with SAP S4/HANA.
• Demonstrated SAP S4/HANA implementation experiences that cut across go-live readiness, implementation, stabilization, and transition to operations.
• Ability to translate business requirements into operationalization with considerations for financial risks and controls across end-to-end processes.
• Related experience gained with MNCs in consumer products or manufacturing is highly preferred
• Proficient with Microsoft Excel, Powerpoint, Word, and Outlook with ability to deploy them effectively for analysis reporting, presentation and process-flow improvement
• Good documentation skills with proficiency in Powerpoint and Visio.
• Advanced Excel, Robotic process automation (RPA) and Alteryx knowledge will be added advantage.
• Ability to work collaboratively and partner cross functionally with multi-cultural stakeholders
• Strong communication skills with ability to bring across complex concepts succinctly to broad and diverse stakeholders
• Enjoy working in a fast-paced environment with great amount of ambiguity and embrace changes for team success

Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

Accounts Payable

• Manage and monitor the work performed by GBS, ensure accuracy and completeness in accordance with accounting principles and all relevant regulations, laws and standards, smooth month end/year end closing and no material adjustment raised by auditor. This includes review the transaction, journal, accounts reclassification, accrual etc.
• Monitor the creditor aging report closely and ensure no overpaid & overdue invoice which will jeopardize company reputation.
• Manage escalation point on Open PO, GRIR and resolve the long outstanding.
• Review the hedging request submitted by GBS and ensure we have sufficient coverage and reduce the currency risk exposure.
• Key contact to resolve any invoice or payment discrepancy issue with GBS, external party(vendor), business operation.
• Key person to deal with any audit issue related to Accounts Payable function include external audit, any regulatory bodies or internal audit team.
• Treasury support for cashflow forecast, change of bank authorisers, banker guarantee application etc

Accounts Receivable

• Manage and monitor the work performed by GBS, ensure accuracy and completeness in accordance with accounting principles and all relevant regulations, laws and standards, smooth month end/year end closing and no material adjustment raised by auditor. This includes review the transaction, journal, receipt allocation/application, debtor provision, till control recon etc.
• Monitor the debtor aging report closely, minimise the overdue debtor.
• Review balance sheet schedules relating to accounts receivable functions include bank reconciliation and follow up the aged item with GBS and business operation.
• Key contact to resolve any invoice or collection discrepancy issue with GBS, external party(customer), business operation.
• Key person to deal with any audit issue related to Accounts Receivable function include external audit, any regulatory bodies or internal audit team.

Others

• Provide technical expertise and advice on accounting related matters to GBS, business operation.
• Lead and drive SAP ERP system implementation / new business development and recommend improvements to workflow and processes.
• Other ad-hoc duties as required and/or assigned.

Job Requirements

• Bachelor's degree in Accounting. CPA is a plus.
• Strong technical accounting background and with supervsiory experience.
• At least five years relevant experience is required. Past experience in a shared service environment is preferred.
• Proficiency with Microsoft Office applications, i.e. Microsoft Excel, Power point and Word especially good command of advance Microsoft Excel formulas and functions.
• A hands-on leader with demonstrated skill in leading, building and nurturing finance teams to support business strategies and goals.
• Strong organisational, problem-solving and analytical skills
• Excellent written and verbal communication skills, including ability to interact effectively with all levels within the organization.
• Good time management to meet deadline and able to multitask in a dynamic and fast-paced environment.
• High level of motivation, enthusiastic and proactive.
• Ability to identify process improvement opportunities and make it happen.

Responsibilities:

• Maintaining daily financial records and ledgers.
• Collaborate with external accounting vendors to manage monthly, quarterly, and annual financial reporting for the hedge fund manager and its potentially affiliated single-family office.
• Work with external compliance and accounting vendors to prepare periodic MAS reporting.
• Coordinate with various parties and assist in the annual audit process.
• Handle GST and other tax filings.
• Address internal management requests for customized financial reporting.
• Potentially assist with tax calculation and analysis for multiple tax jurisdictions.
• Perform other related duties as assigned.

Required:

• Bachelor's degree or above in related areas.
• Preferably 1-3 years of relevant experience in public accounting.
• Bilingual proficiency in English and Mandarin.
• Proficient in MS Office.
• Strong interpersonal and communication skills.
• Ability to work independently as well as a team player.
• Professional work ethics and high integrity.
• Experience in QuickBooks is a plus.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only(Betty)

Business Registration Number: 201735941W.

Role: The Accounts Clerk is an entry level role, that will be responsible for assisting with day-to-day accounting & finance function within the company, reporting to the company Accountant.

Responsibilities

• Perform daily accounting & finance duties including receivables and payables processes, general ledger, tax and bank reconciliation, etc.;
• Vetting of receivables and payables to ensure accuracy in financial reporting;
• Prepare monthly financial and management reports;
• Consolidate accounts and ensure compliance with accounting standards;
• Support audit and tax queries;
• Manage timely closing process and reconciliations;
• Support the operational and sales teams from an accounting and finance perspective.

Requirements

• Diploma in Accounting & Finance or equivalent;
• Strong understanding of accounting principles;
• Strong knowledge and competenty in Microsoft Suite, in particular Excel;
• Ability to work in a dynamic environment;
• Ability to work independently with a high degree of accuracy and efficiency;
• Hands-on experience in ERP systems such as Oracle would be an advantage.

The detailed job description for Accounting & Admin Assistant is as follows :

・Basic day-to-day accounting duties, including handling account receivable and payable / monthly statement / petty cash and expanse claims, and other documentation works

・Performing receptionist duties such as handling incoming calls and taking messages

・Administrative support in the office

・Other ad-hoc administrative duties

The candidate is required to have following skills and experience.

・At least 1 year of working experience managing company’s day-to-day accounting.

・Proficiency in Microsoft Outlook, Excel and Word.

・Able to plan own tasks and work independently.

・Good interpersonal skills & friendly disposition.

・Detailed-oriented & meticulous, able to multi-task.

Transportation Expense / SGD 3.5 lunch allowance per business day

Location: West coast

Work schedule: 5 days for a week (Monday to Friday, 8am - 5pm) *Work schedule can be discussed flexibly.

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

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