About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Bid SME – Facilities Management
Homebased, with regular UK travel
Full Time, Permanent
Competitive Salary + Benefits
We’re looking for an individual with deep FM expertise to join our UK&E Growth team as a Bid SME – Facilities Management. In this role you’ll use your expertise to develop winning solutions for our customers, working with workstream leads across Serco to create and articulate our FM value proposition.
With a newly appointed FM Bid Director & FM Solution Director, a healthy pipeline of bidding activity and a clear strategy, now is a great time to join our FM team. You’ll play a key role in shaping the future of some of the largest FM contracts into the public sector, you’ll also be part of a new team, building in-house FM expertise within Serco.
As part of this you will:
- Work with SMEs, Growth & Operational colleagues and specialists to develop solutions and translate into winning propositions for our customers.
- Capture subtleties and nuances within our solutions and to replicate the passion of our SMEs and operational teams within out bid responses.
- Support the bid team in the creation of storyboards and to ensure that these are adhered to throughout bid creation.
- Elegantly incorporate themes, USPs, sales messages, case studies and ‘hot button’ material into responses.
- Provide high quality bid writing services to bids of various scales and complexity on either an individual or portfolio basis.
- Create quality responses which are well-written, accurate, concise, and visually engaging and which effectively convey the required message, answer the customer’s requirements (including adherence to word counts, presentational requirements, and evaluation criteria requirements) and score well.
- Conduct additional research to supplement bid responses including collation and presentation of relevant data.
- Support the monitoring and continuous improvement of all quality of bid submissions ensuring high standards of attention to detail.
What you'll need to do the role:
- Expertise within Facilities Management, gained within a similar SME role or operational role.
- Highly customer focused and an excellent relationship manager.
- Record of driving innovation and excellence in Bidding FM contracts.
- Ability to quickly grasp and assimilate complex information and apply creative intellect.
- Good presentation & communication skills, comfortable presenting at SMT level.
- Methodical, process-driven and organised with excellent influencing skills and attention to detail.
What we offer:
- Company car / cash allowance.
- Annual company bonus scheme.
- Private medical insurance.
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
