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Location: Home based with monthly travel across the UK
Salary: Circa £55,000 per annum + company car, bonus, and private medical insurance
Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community. With a professional, dedicated, and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes, and businesses are kept clean, safe, and tidy, whilst providing the very best levels of customer service to all members of the community that we serve.
We have an opportunity for a Management Systems and Information Manager to join the team and be responsible for the development and integration of all key Environmental Services specific software architecture, systems, and applications used across the business unit.
As Management Systems and Information Manager you will ensure that technical concepts are understood by all stakeholders. You’ll work with business and wider technology teams to translate business problems into technical solutions, creating an optimal solution through an iterative process that aligns with user needs, system requirements, and organisational objectives.
Your main responsibilities:
- Manage development and integration of Environmental Services specific IT systems and applications.
- Build and maintain valuable relationships with third-party vendors and critical suppliers.
- Oversee internal support team and ensure KPIs and SLAs are met.
- Assist with system upgrades, updates, testing, and integrating new features.
- Optimise performance to meet business requirements and review upgrades and fixes from software suppliers.
- Adhere to internal service standards for ICT team and maintain compliance records.
- Maintain procedures for support requests, ensuring timely response and investigation of service problems.
- Provide leadership and supervision to direct reports.
What you’ll need to do the role
- Ideally you will be working as a Management Systems & Information Manager or similar with a BSc or HND in computer-related discipline or qualified by experience.
- Operational system/application support experience in the waste industry is advantageous.
- Proven experience managing a team effectively.
- Experience working with waste management software platforms.
- Experience with MS Office 365 and the MS Power Platform.
- Effective communication and interpersonal skills including translating technical information and requirements to a non-technical audience.
- Comfortable presenting and communicating technical information to individuals at all levels of seniority within an organisation.
Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s live
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Company car
- Bonus scheme
- Private healthcare
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
