Total 49 customer service job vacancies in bedford mk45 3je

Customer Service Administrators

Start date - 2nd September

Bedford - Office based ONLY

Working hours - you will work on a rota, working either 07.30 - 16.30 or 08.30 - 17.30 Monday to Friday, you will be required to work 1 in 3 Saturdays working 08.30 - 17.30

£14.44 per hour

Temporary - 3-4 months with possible extension

We are searching for several Customer Service Administrators to join our prestigious client based in Bedford. We are looking for customer focused individuals to support engineers over the phone and via email. You will be re-booking appointments when engineers are unable to complete work. You will need to gather all necessary information accurately for the job to be completed accurately. It is important to have excellent attention to detail, be a good listener and a strong communicator.

If this role sounds interesting to you, please apply immediately as the role is starting on 2nd September.

The role

• Take calls from engineers with updates on jobs.
• Re-book jobs when the engineer is unable to complete the work.
• Reallocate work when engineers are absent.
• Updating various systems when jobs are completed.
• Gather information from other teams to close jobs.
• Update the system accordingly with the details of work that needs completing.
• Update an Excel spreadsheet.
• General administration.
• Assist engineers and customers with queries over email and phone.

Skills and experience required.

• You must have strong written and verbal communion skills.
• Must be confident using a computer.
• Previous customer service experience within retail or a call centre essential.
• Previous administration experience desired, not essential.
• Must be a natural problem solver.
• Must be committed and hard working.
• Knowledge of Excel advantageous.

The company

• Professional office environment.
• Friendly team.
• Parking on site.
• Subsidised canteen on site.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Bedford Borough Council are looking for ASYE social workers

This will be in a Children services.

JOB PURPOSE:

1. To carry a workload, in accordance with the requirements of the Assessed and Supported Year in Employment (ASYE), and the experience and capability of the individual social worker. Supervision will reflect the requirements of the ASYE.

2. To work under guidance within relevant current legislation and the procedural framework of Bedford Borough Council (the Council).

3. To work under guidance collaboratively with children, young people and their families/carers to assess their needs and plan and deliver services in accordance with the social work team's service area.

MAIN DUTIES AND RESPONSIBILITIES:

1. Under guidance and closely supervised to work in partnership with children, young people and their families/carers and, through building effective relationships, to elicit their needs and views and promote participation in decision making.

2. Under guidance and closely supervised to undertake assessments, in accordance with statutory/regulatory and operational standards, policy, and procedures for the service

3. Under guidance and closely supervised to plan, implement and review a range of interventions for service users in accordance with statutory/regulatory and operational standards, policy and procedures for the service.

4. Manage a workload in accordance with the requirements of the ASYE.

5. Make pro-active use of supervision in accordance with the requirements of the ASYE in order to support development across the Professional Capabilities Framework and to meet the objectives of Performance Development Reviews.

6. Maintain accurate and up to date records safely and confidentially in accordance with the Council's policies and procedures.

please email your CV to Delanie.heyes@servicecare.org.uk

Job Advert

Are you a Customer Service Advisor looking for a new role? Movianto Bedford is hiring.

You'll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 per annum until the end of February 2025.




Benefits

We don’t work on weekends. Additionally we have an onsite gym, discounted PureGym memberships, 33days of annual leave including
bank holidays as well as the option to buymore, free flu vaccine, a workplace pension, access to simply health and other
perks.You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and
savings.





Purpose of the role

Responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries
via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.

Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that service
is resumed as soon as possible.

Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion
for exceeding expectations.

You will record all communication on the company CRM system to ensure we have full traceability of any Customer Service Query. Due
to the nature of the services provided by Movianto UK, resolution times are critical to ensure that Patients are not adversely
affected by service delays or failures.



Key Responsibilities

• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required information
correctly on Sunrise CRM.

• Taking full ownership of queries from start to finish you will investigate and resolve Customer Service queries, such as Late
deliveries, Damaged deliveries, Temperature excursions, Delivery ETA’s & Shortages etc.

• Fully accountable for updating Clients on query updates and ensuring that Client are aware of the investigation status and its
progress.

• Liaise with Warehouse & Transport teams to investigate the root cause of any service failures, identifying preventative and
correct actions.

• Record and process Goods Uplift/Returns requests and liaise with the Client/Customer as required.

• Liaise with Clients and Customers in a courteous & professional manner, keeping them updated throughout the query and realigning
their expectations when required.

• Proactively manage all open Incidents ensuring that they are closed as quickly as possible in line with Customer and Movianto
SLA’s.

• Support the Internal Key Account Manager, providing information when required.

• Process Order Upgrade Requests and ensure that the correct party is billed for the additional cost.

• Log all Adverse Drug Reaction/Product Complaints, forwarding them on to relevant individuals and departments.

• Log and process Customer complaints in line with the complaints procedure.

• Monitor Critical Consignment deliveries reporting all required information to the Clients as required.

• Maintain administration, filing & Client specific KPI’s.

• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.

• Actively participate in process improvement projects, contributing and assisting the Internal Key Account Manager.

• Identify and escalate any potential financial loss issue within the business.

• To ensure all applicable Company Quality procedures are followed at all times.

• To undertake any reasonable request that may be required from the business







Technical and Behavioural Skills

* Previous Customer Service experience ideally in a B2B Customer Service team
* Able to carry out investigations to identify root cause analysis of any service failures
* Good communication skills both verbally and in writing
* A professional and courteous telephone manner
* Competent in the use of Microsoft packages with strong typing skills
* Able to work under pressure and to strict deadlines
* Able to work effectively as a team or individually
* Excellent organisational skills with the ability to prioritise workload
* Good attention to detail
* Strong accuracy and data entry skills
* Passionate about good Customer Service
* Takes personal responsibility for delivering high quality of work
* Demonstrates respect and is courteous to all teammates, and external stakeholders.
* Takes personal pride in the work and achievements of both self and others.
* Demonstrates an awareness of the importance of customer satisfaction and shows interest in customer needs.
* Willingness to try new approaches and adapt to changes, providing constructive feedback
Desirable:
* Ability to identify preventative & corrective actions
* Trend analysis of service failures
* Working knowledge of Movianto UK SOP’s
* Ability to influence Customer both internally and externally



Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Recommend a friend

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Proud member of the Disability Confident employer scheme

The Technical Programme Manager will be responsible for managing the technical direction of the Digital Delivery Department and manage a small Team of Technical Consultants supporting the delivery and future development of the Trust’s Digital Strategy.

As Technical Programme Manager, you will continuously drive excellence in all aspects of the technical direction of the Digital Strategy to build our shared best practices. Projects will be delivered with care and attention to research, data, and organisational governance.

Reporting to the Head of Digital Delivery, the post holder will work as part of a dynamic Team, and in collaboration with other Executives and Programme Directors, in assuring delivery of the agreed East of England business plan and delivery portfolio.

This will include agreeing work programme priorities for each portfolio for the year, ensuring appropriate resourcing and establishing and embedding the required programme governance and reporting arrangements.

A solid foundation in developing technology solutions in a health care setting is vital, complemented by distinguished leadership and communications skills, pivotal in fostering collaborative endeavours with a diverse range of stakeholders inside and outside of the Trust.

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us

Please refer to the attached Job description for a detailed overview and the main responsibilities of this role


This advert closes on Monday 26 Aug 2024

We are looking to recruit a Service Driver to join our toilet department in our Bedford depot.

About You:

Essential Criteria

Minimum Class C1 + E driving licence
Driver CPC which must have at least one days’ CPC banked for each year after the card was obtained
Digital Tachograph Card
Desirable Criteria

Experience in a similar position
A good geographical knowledge of the local area
About the Role:

The role will involve the loading, delivery, servicing and collecting of our fleet of portable toilets throughout the surrounding region to our customers. This will be done by upholding the Nixon Hire values at all times ensuring work is carried out in a safe and timely manner

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 Month Fixed Term ContractFunction: Branch BankingLocation: BedfordHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role joining our Intraday team?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Required to work ONSITE at either Chelmsford or Bedford. This role is predominantly OFFICE based.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



The Trust delivers services across Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Norfolk and Suffolk. It is developing a new centralised approach to Planning and Resourcing based on industry best practice.

Our vision is underpinned by four goals:
• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.



Support the delivery of high-quality patient care according to Trust standards, policies, and procedures through being responsible for matching resource capacity to forecasted demand to improve clinical care and patient outcomes.

Provide assistance with planning rotas to include new starters, leavers and students to ensure rotas are planned accurately and efficiently.

Plan rotas to meet forecast demand, and adjust making shift amendments, for cancellations, shift swaps, sickness cover and team changes.

Plan and publish rotas according to process, ensuring adherence to demand profiling and system status planning. Contribute to the design of new rotas and oversee implementation. Use and maintain the workforce management system to plan relief shifts and review resources in line with forecasts, making changes as needed.

Input and update workforce management data accurately. Ensure compliance with Data Protection and Freedom of Information and Working Time Directive legislation.

Be responsible for allocation of leave, training, and record abstractions for operational staff accurately and support with the allocation of relief shifts as required. Collate and maintain accurate records as required. Update the workforce management system to staff requests including maternity/paternity leave, coaching and training, stations meetings, team changes, new rota patterns and leave allocation.

Plan relief and overtime cover whilst maintaining optimum skill mix and competence levels wherever possible.

Communications and Stakeholder Engagement

Deal promptly, efficiently and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPI's and provide a good service. Respond to ad hoc enquiries from all levels of staff.

Liaise with other departmental managers to make the most effective use of resources. As part of the Scheduling Team ensure effective communication across all mediums with internal and external stakeholders alike.

Liaise with external suppliers, private providers, agencies and other stakeholders to plan and allocate relief and bank staff cost effectively and efficiently, using persuasion and negotiation where required.

Work with the Private Ambulance Services (PAS)and ensure rotas are planned to reflect forecasted demand.

Strategic Leadership and Service Development

Work closely with the ESR Team to support the development of the ESR system to develop high quality and efficient workforce information and payroll systems, maintaining accurate workforce systems and scheduling systems.

Analytical, Judgemental, and Decision Making

Use the workforce management software to deliver complex plans for operational delivery in a timely and accurate manner matching resource plans to forecasted demand profiles.

Receive requests for staff abstractions from rotas. Authorise/decline requests for staff abstractions from rotas according to protocols and where necessary liaise with line managers/HR to progress requests, ensuring fairness, equity, and consistency.

Communicate abstractions to staff and managers, both verbally and in written report form, where necessary.

Produce reports and other statistical data as required using a variety of information systems and formats.

Resource Management

Provide effective cover within the Scheduling Team, ensuring that the Department is adequately staffed and deputise for the Resource Planning Manager when required.

Liaise with the Managers and the Trust’s payroll provider on issues pertaining to timesheets, including sickness, annual leave and overtime.

Monitor abstractions, overtime spend and other designated KPI's and provide reports as required.

Work closely with the Private Provider Contract Manager to manage the planning of PAS resources and payments. Monitor and check Private Provider invoices against data held in the workforce management system and ensure any discrepancies are dealt with.

Working Conditions and Additional Information

Maintain a good working knowledge of Data Protection, Freedom of Information, Working Time Directive and other relevant legislation.

Resolve any software interface issues through error checking and contribute to the review of policies/protocols/processes, providing recommendations to improve performance where possible.

Contribute to continuous professional development of the Scheduling function, providing support to less experienced members of the team.

Participate in performance reviews in line with the Trust’s Knowledge and Skills Framework, personal training and continuous development, including one-to-one meetings with the Resource Planning Manager.

Ensure service users within areas of responsibility are provided with a quality service and that best practices are adopted within the department.

Adhere to robust systems of governance (clinical, financial, staff, information).

Contribute to the review of policies/processes/protocols, providing recommendations to improve performance wherever possible. Other duties as required by the Resource Planning Manager to ensure the smooth running of the Scheduling Department.


This advert closes on Monday 5 Aug 2024

This is an exciting opportunity for a telecommunications/telephony specialist to join the EEAST. It is an opportunity to lead and drive the telecommunications strategy of the Trust.

This role is central to the delivery and continuity of Information Technology Telephony services across the Trust. This role will manage the overall technical design for the Trust’s telecommunications strategy, with the ability to present and demonstrate the Trusts telecommunication Infrastructure and strategy.

The post holder will manage an overview of all Trusts telecommunication technology requirements and agree standards for the approval of the functional specification documents to ensure consistency and compatibility with the strategic vision.

They will also manage the overall telecommunication technical design for the Trust’s telecommunication infrastructure, including documentation of all telecommunication infrastructure.

A suitable candidate will be a Telecommunication Specialist with full understanding of the technology vision, objectives, deliverables and organisational goals. This role is key to defining the strategy of the Trusts telecommunication technologies strategy with current and future industry standards.

Hybrid working is available with the post holder required to attend one of our three Regional Trust bases - Bedford, Chelmsford or Norwich as required.

This vacancy is not open to candidates who have been unsuccessful for this role within the last 3 months.

Responsible for ensuring that the telecommunication technical design standards are managed across the whole Trust infrastructure and system development programmes.

Formulate and review system development methodology and standards to ensure a common approach and consistent standard for all IM&T programmes of work.

Manage an overview of all Trusts telecommunication technology requirements and agree standards for the approval of the functional specification documents to ensure consistency and compatibility with the strategic vision.

Manage the overall telecommunication technical design for the Trust’s telecommunication infrastructure, including documentation of all telecommunication infrastructure.

Approve, in consultation with the Head of Digital Delivery, Head of Live Services and the Enterprise Architect, the telecommunication architecture for the Trust.

Manage relationship with 3rdparty telecommunication providers and hold Service Reviews in conjunction with the Head of Digital Delivery at regular intervals for all third parties providing telecommunication hosted services to the Trust.

For further information relating to detailed specifics for the role please refer to the attached Job description

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care. This role will be key in supporting the Telecommunications infrastructure required by the trust to deliver this service.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.



Please refer to the attached Job description for a detailed overview and the main responsibilities of this role.


This advert closes on Wednesday 17 Jul 2024

EEAST is seeking applications for an experienced consultant to join as a core member of the Digital Delivery team within the IM&T directorate.

The Microsoft Office 365 Suite Consultant role is central to the delivery of critical integration services across multiple systems which are central to the overall delivery of the Trusts Digital Strategy.

A high degree of autonomy is required in this role to delivery a quality service.

This role is key in designing and assisting in the development of Office 365 across the Trust and to support the Trust to make more efficient use of the suite of solutions as well implementing new solutions in line with the IM&T Digital Strategy. In addition to technical ability, an engaging, innovative, and collaborative approach will be crucial in making this role a success. The post holder is accountable for leading and driving progress in identified areas of responsibility and within the parameters of established national and local priorities.

Hybrid working is available with the post holder required to attend one of our three Regional Trust bases - Bedford, Chelmsford or Norwich as required.

This vacancy is not open to candidates who have been unsuccessful for this role within the last 3 months.

The Cloud Technologies Specialist will play a key role in the development of the Trusts Cloud strategy, and lead in the design for the programme of Cloud infrastructure enabling projects.

The core principles for the Cloud Technologies Specialist are:
• Reducing the burden on clinicians and staff, so they can focus on patient care and not search for information Ensuring clinical information can be safely accessed, wherever it is needed
• Improving patient safety across the Trust
• Improving data and information visibility so the value can be exploited with Trust operational areas
• Improving NHS productivity with digital technology

The post holder will ensure that the benefits of digital transformation are realised within the organisation. This will be through ensuring we are supporting our workforce with the capabilities required to use digital technologies, as well as drive innovation in the use of digital health services. This role will also play a key part in joining up the digital system across the local health and social care economy to enable us to deliver outstanding care and treatment.

Please refer to detailed job description for more detail.

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us

Please refer to the attached Job description for a detailed overview and the main responsibilities of this role


This advert closes on Wednesday 17 Jul 2024

As a Mobile Customer Advisor, we want you to use your natural curiosity to get to know all about our customers and their home décor projects.

Fast forward your retail career with the best in the business. We are stronger together. Join us and become one of the Proud faces of Carpetright.

As a Mobile Customer Advisor - your day might look like this:

• Travelling to wherever you are needed within a given geography
• Meeting and greeting customers
• Using your on-point product knowledge and expertise help our customers choose the right products for their needs. All done in a way that delights them and gives you a great sense of pride

• Helping customers chose products and offer the best advice to them
• Being a Carpetright ambassador, product expert and having a passion for guiding customers through their home décor projects

The benefits we will give you:

We are a family friendly business that is passionate about rewarding and recognising our people. We also offer a wide range of other benefits such as;

• Unrivalled market leading training to set you up in your new career here at Carpetright, as well as the ability to progress your career
• Competitive pay
• Generous product discounts and other varied discounts through our Proud Perks portal
• Access to a digital GP
• Healthcare cash plan and eye care contribution
• Wellbeing initiatives and resources
• Pay day advances and a holiday trading scheme
• Cycle to Work scheme
• Life Assurance (up to 4 x base salary)
• Pension scheme

As a Mobile Customer Advisor we hope you’ll bring:

• A full UK driving licence and the use of a vehicle as this is not provided as part of the role. If you do not have access to your own vehicle, please look at our in-store Customer Advisor role as an alternative
• Confidence and ambition
• A passion for customers and delivering an exceptional experience
• A ‘best in the business’ expert approach, we want you to know our products and services inside out, but don’t worry we will give you all the training and support you will need to succeed
• Bags of enthusiasm to drive our business forward and personally succeed
• Your own uniqueness and an ability to build rapport quickly
• Adaptability to work at differing locations and with differing teams
  

Why Choose Carpetright:

Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.

With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.

Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.

Ready for that next step? Browse our latest opportunities and discover how you can become one of the proud faces of Carpetright.

Growth. Opportunity. Development

Customer Service Advisors - to start immediately.

Bedford - Office based ONLY

Monday to Friday 9am - 5pm

£12.00 per hour

Temporary - 8 weeks with a possible extension.

We are searching for several Customer Service Advisors to join our prestigious client based in Bedford. We are looking for customer focussed individuals to help customers with queries. You will be contacting customers and booking for an engineer visit. You will also be required to collate key information so the engineer can complete the work required. It is important to have excellent attention to detail, be a good listener and a strong communicator.

If this role sounds interesting to you, please apply immediately as we are looking for candidates to start immediately.

The role

• Calling customers to gather information and book for an engineer to visit and complete works.
• Update the system accordingly with the customer's request and details of the work that needs completing.
• Updating an Excel spreadsheet.
• Rebooking engineer visits, when required.
• General administration
• Assisting with Customer queries over email and phone

Skills and experience required.

• You must have strong written and verbal communion skills.
• Must be confident using a computer.
• Previous customer service experience within retail or a call centre desired
• Must be committed and hard working.
• Knowledge of Excel advantageous

The company

• Professional office environment
• Friendly team
• Parking on site
• Subsidised canteen on site

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Registered General Nurse

Service Care Solutions are working with a private medical provider to fill a position for a Registered General Nurse in their Ophthalmic sector. This position is a full time permanent role working as part of a multidisciplinary team providing a high standard of care to their patients.

Key role and responsibilities for a Registered General Nurse

• Responsible for participating in all aspects of the Ophthalmic Service including surgery, pre operative assessment and post-operative care.
• Responsible for all care for patients including diagnostic tests and post-operative care.
• Responsible for Admission and discharge of patients on theatre day
• Administering drugs in accordance to the NMC guidelines
• Prepare all areas prior to any clinical activities including checking equipment is ready for use
• Assisting with stock control ensuring realistic par levels are maintained and all items are readily available

Minimum requirements for a Registered General Nurse

• Experience within the private healthcare sector
• Minimum of 1 years post registration experience in a clinical or hospital setting
• Current NMC registration

Our client is a leading provider in NHS eye patient services specialising in cataract surgery, YAG laser capsulotomy and AMD treatment with a focus on providing every patient with a 5 star service.

What we offer for the successful Registered General Nurse

• Competitive salary of £32,500 - £39,500
• £250 referral bonus
• £150 signing on bonus

If you want to hear more about this Ophthalmic Registered General Nurse please send us your CV by clicking 'apply now'!

We are seeking applications for the new role of Recruitment Administrator to join the Recruitment and Shared Services Department and support the smooth processing of advertising vacancies and application management.

The role is integral to supporting an efficient and effective recruitment workflow. The successful post holder will work alongside our Recruitment and Talent team to ensure that we are providing the best service to our appointing managers seeking new staff and to applicants looking to join EEAST.

This is a busy role, but one that offers an excellent sense of achievement and the opportunity to develop a range of coordination and administration skills as well as an understanding of the Ambulance Trust and how they deliver great patient care. You will have the opportunity to learn from your colleagues and will be encouraged to rise to all challenges and opportunities available to you.

The role will require on-site working at Lakeview House, Priory Business Park in Bedford.This will be 5 days a week until the successful completion of a 6 month probation period, after which a minimum of 3 days per week would be required, with the availability to work 2 from home if desired.

We have one Full Time position available (37.5 hours per week), working Monday - Friday, 09:00am - 17:00pm. Part time hours may be considered if the hours can be covered by 2 suitable applicants.
• To regularly monitor approved vacancies on the TRAC system, review and apply next steps
as appropriate (advertise, chase documentation etc).
• To Link all vacancies to ESR in line with service requirements and timescales.
• Send and manage TRAC comms relating to the moving of vacancies through the recruitment
process from Advertising to Interview Outcome.
• Build rapport and strong working relationships with hiring managers to coordinate a smooth
process for allocated vacancies.
• To coordinate the communication with candidates throughout the advert to interview stages
to provide updates, reschedule interviews and manage expectations of next steps and
timescales
• To re-advertise vacancies as required.
• Responsible for providing day-to-day administrative support to the Team and manager in planning, coordinating, various activities in relevance to their own discipline
• The post holder will have sound knowledge of secretarial or administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving.
• The post holder will have support available from the manager or other senior colleagues, as/when required.

You will become part of a supportive team, facilitating a wide range of recruitment for EEAST.


With this role we also offer:
• Free on-site parking
• 27 days Holiday + Bank Holidays (increasing with experience)
• Pension Scheme
• Modern Lakeside offices
• Access to NHS & Emergency Services Discounts available
• Numerous Wellbeing & Support Network opportunities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

For both documents please view the attachment/s below.


This advert closes on Sunday 2 Jun 2024

A Vacancy at East of England Ambulance Service Trust.


An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre (EOC). A varied and busy role, the ECAT Assistants will take calls for clinical staff, relay messages, arrange appointments and take clerical notes for other staff.



You will have an NVQ Level 3 or equivalent education level and be a competent user of relevant Microsoft office packages including Word and Excel. At least 12 months experience within an administrative role and the ability to communicate effectively are essential. The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines.



Ensure contractual obligations; punctuality, attendance, attitude, flexibility.

Receive calls and input into Cleric, LowCode or other system.

Support CSD by managing calls into and out of the ECATC, identifying and passing to the correct MDT clinician and/or liaising with line managers.

Support and provide administrative assistance to the clinicians working – relay of call information by multiple methods; email, fax, telephone etc.

Ensure GRS is updated weekly.

Act as contact point for the Clinical staff calling into the ECATC.

Input data using Cleric, LowCode, Microsoft or GRS as required to assist the function of the LowCode.

The successful applicant will provide effective administrative support to the Clinical Coordinator, Specialist Clinicians and other MDT Clinicians by taking routine calls, assisting with the administrative duties and requirements of the Emergency Clinical Advise & Triage Centre (ECATC). You will also receive calls from crews, other EOC staff, ECAT staff and other healthcare agencies to assist the clinical staff with information flow; message taking and general telephony administration.



Please see the attached job description and person specification for more details on the roles responsibilities.


This advert closes on Monday 3 Jun 2024