Total 415 customer service job vacancies in kuala lumpur federal territory of kuala lumpur

Customer Service Manager

About the role of Customer Service Manager

Their duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Responsibilities for Customer Service Manager

• Overseeing the customer services teams

• Training and managing Customer Service Assistants and Representatives

• Interacting with customers daily by answering their questions

Requirements for Customer Service Manager

• Experience in the role previously

If you want to hear more about this Customer Service Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Limerick. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support
• Access to a 24hr virtual GP Service
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, or support with both work related issues and personal situations
• The Sodexo Discounts Scheme, offering great deals with over 1900 well known retailers ranging from utilities, groceries, entertainment, fashion, travel and more! (also open to friends and family)
• Save for your future through our Pension Plan
• A life assurance benefit for colleagues who pass away whilst employed by Sodexo
• Easily accessible learning and development routes, offering opportunities to grow and succeed throughout your career with Sodexo
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit

Ready to be part of something greater? Apply today!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• 5 out of 7 per week - night shift 19.00 to 03.30
• 39 hours per week
• €13.80 per hour + Sodexo benefits

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Naas, Co. Kildare. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support
• Access to a 24hr virtual GP Service
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, or support with both work related issues and personal situations
• The Sodexo Discounts Scheme, offering great deals with over 1900 well known retailers ranging from utilities, groceries, entertainment, fashion, travel and more! (also open to friends and family)
• Save for your future through our Pension Plan
• A life assurance benefit for colleagues who pass away whilst employed by Sodexo
• Easily accessible learning and development routes, offering opportunities to grow and succeed throughout your career with Sodexo
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit

Ready to be part of something greater? Apply today!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• Monday to Friday 7am to 3pm
• 39 hours per week
• €12.70 per hour + Sodexo benefits
• Free Parking, Meals, Uniforms, Training Provided

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Limerick. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support
• Access to a 24hr virtual GP Service
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, or support with both work related issues and personal situations
• The Sodexo Discounts Scheme, offering great deals with over 1900 well known retailers ranging from utilities, groceries, entertainment, fashion, travel and more! (also open to friends and family)
• Save for your future through our Pension Plan
• A life assurance benefit for colleagues who pass away whilst employed by Sodexo
• Easily accessible learning and development routes, offering opportunities to grow and succeed throughout your career with Sodexo
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit

Ready to be part of something greater? Apply today!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• 5 out of 7 per week day shift 7.00 - 15.30
• 39 hours per week
• €13.80 per hour + Sodexo benefits

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

·         Lead the MHS business and operations in Asia.

·         Support business development and deliver cranes budget revenue and profit.

·         Undertake client visits to support specific projects as required including international travel and/or offshore visits.

·         Responsible for the overall running of the project and work with Operations on scheduling and management of resources.

·         Provide leadership onsite via a detailed technical understanding of cranes and lifting services.

·         Provide technical assistance to onshore and offshore maintenance personnel as required.

·         Provide project reporting to the Management on progress, commercial, schedules, etc.

·         Ensure all contracts and projects are delivered safely.

·         Perform risk assessments for field work and compile work packages.

·         Focal point for all QHSE related matters on the project.

·         Ensure all scheduled and unscheduled maintenance programs and practices are followed to ensure maximum uptime for all Company equipment.

 

Essential

·         Bachelor/Diploma in Engineering or its equivalent

 

Preferred

·         Higher National Diploma (HND) in Mechanical Engineering or equivalent qualifications

·         Other training certifications in MIPEG, Frog Inspection, Wire Rope Inspection, Flexible Hose Inspection & Training, Contract Management

·         P&L responsibility with financial skills in understanding Budget, CAPEX, Gross Profit etc

·         Operations experience in the offshore oil and gas industry working on heavy machinery, mechanical handling systems, crane maintenance and services, crane health care and management, crane maintenance and inspection, spares and wire rope management

·         Able to read P&ID / Isometric drawings, test packs, etc. in order to support technical questions from field personnel

Competent computer skills (Microsoft Office, Navision, ERP)

Job Opportunity: Data Engineer
Rate: £450 per day
Client: Somerset Council - County Hall
Start Date: 28/10/2024
End Date: 31/03/2025
Hours: 37 per week (09:00 - 17:00)
IR35 Status: Inside IR35
Location: Remote or Hybrid to suit the candidate

Role Overview
Somerset Council is looking for a skilled Data Engineer to manage data extraction, cleansing, transformation, and modelling from case management systems using Microsoft Fabric. You will play a vital role in building medallion architectures and supporting projects like social care and revenue & benefits. The ideal candidate will ensure data quality, develop pipelines, and collaborate with stakeholders to deliver effective solutions.

Responsibilities

• Develop and maintain data pipelines for analytics and reporting.
• Implement medallion architectures within Microsoft Fabric.
• Collaborate with stakeholders to meet data requirements.
• Troubleshoot data pipelines to ensure seamless operation.
• Document data workflows and support data management initiatives.

Skills and Abilities

• Proficiency with Microsoft Fabric and medallion architectures.
• Strong skills in SQL and Python.
• Experience with data modelling and ETL processes.
• Strong communication skills for collaboration and stakeholder engagement.
• Commitment to data security and ethical practices.

To Apply:
Please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or contact Lewis on 01772 208962.

#DataEngineer #MicrosoftFabric #DataPipelines #SQL #Python #SomersetCouncil #RemoteWork #IR35 #TechJobs

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

EMEA Service Engineer - Combustion/Flares

Client
Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable staff to complement their outstanding existing team.

The ROLE
Mana is proud to be acting on our Clients behalf in their search for an exceptional International Field Service Engineer to join their team working within the oil and gas industry - this role involves considerable international travel, often at short notice, with c.200 days a year away . When you are not travelling you will be based at home. You will be responsible for:

* Undertaking on-site maintenance and trouble shooting
* Starting -up/commissioning new combustion systems on-site
* Preparing RAM's
* PLC's
* Plant surveys.
* Training Client staff.
* Identify Aftermarket opportunities
* Work with combustion products and systems including burners, thermal oxidizers, flare systems and pollution control equipment.

The CANDIDATE
The successful Multi-skilled Service Engineer will be a consummate professional with experience within a similar environment allied to the desire and ability to forge a career within a market leading organisation:

* Be a good multi-skilled Mechanical/Electrical Engineer.
* Good understanding P&IDs
* A working knowledge of PLCs
* Combustion knowledge and/or PetroChem/oil & gas background advantageous
* Strong background in a mechanical/electrical/chemical field
* It is vital that you are comfortable with considerable time working abroad - up to 200 nights pa.
* Comfortable working at heights/confined spaces/offshore.
* Well presented with excellent customer facing skills.

PACKAGE includes:
Pension - 12%
Additional payment for being away
27 days holiday plus statutory Bank Holidays
Overtime
Expenses Float
Health Care
Dental Care
Life Insurance - 4 times salary
Critical Illness Cover
Childcare Scheme
Employee Assistance Programme
Laptop
Mobile Phone

Office Location: South Lincolnshire/North Cambridgeshire/Rutland
Role is home based when not working, with only occasional trips into the office, so can live anywhere in the UK. Suitable living locations include;
Cambridge
Peterborough
Nottingham
Northampton
Leicester
Kings Lynn
Hull
Aberdean
Newcastle
Leeds
Manchester
Liverpool
Bristol


Alternative Titles: Combustion Start Engineer, Flare -Service Engineer, Process Burner -Repair Technician, Troubleshooting Engineer, Engineer - Petrochemical Industry, Service Engineers - Power Burners, Senior Engineer - Combustion Equipment, Thermal Oxidisers Engineer, Heat Exchange Engineer, PLC Engineer, PetroChem

Mana Search & Selection is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
Key Words -
Combustion Equipment, Flare Gas Recovery, Flare System, Flare Rental, Elevated Flare, Smokeless Flare, Derrick Supported Flares, Ultra Low NOx Burner, Incinerators, Thermal Oxidizer, Service, Boiler Burner, Tail Gas Incinerator, Sulfur Equipment

Service Care Solutions is hiring a Fire Safety Coordinator to manage fire risk assessments and ensure compliance across buildings in Southwark.

This is a full time, temporary assignment offering £25 Umbrella LTD per hour (approx. £20.10 PAYE per hour)

Key responsibilities include:

• Program Management: Oversee fire risk assessments, inspections, and compliance actions. Coordinate surveyor visits and prioritize tasks.
• Compliance & Reporting: Ensure adherence to the Regulatory Reform (Fire Safety) Order 2005. Provide compliance reports and recommend remedial actions.
• IT & Data: Manage fire safety databases and systems, ensuring integration with corporate systems. Compile and share risk data across departments.
• Liaison & Project Coordination: Work with external agencies (HSE, London Fire) and internal teams (Building Control) on fire safety issues.

Requirements:

• Strong Fire Safety and H&S knowledge, ideally with public sector experience.
• Excellent communication and organizational skills.
• Willingness to work outside normal hours for meetings or events.

If you have any questions, do not hesitate to contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

We are looking for a skilled engineer to join our team in Muir of Ord. As a service engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard working on brands such as JCB, Horsch, and Ktwo.

The Vacancy

We are looking for a skilled engineer to join our team in Muir of Ord. As a service engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard working on brands such as JCB, Horsch, and Ktwo.

This is a fantastic opportunity to utilise and develop your engineering skills in a varied and interesting role.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key duties and responsibilities:

• Repairing and maintaining machines on customers sites as required to ensure conformance with manufacturer’s specification
• Attending breakdowns and fault finding on machines
• Accurately completing all relevant paperwork daily on a phone or tablet
• Submitting daily timesheets and job cards
• Accurately ordering your parts and working closely with the parts department
• Working closely with the service supervisor
• Helping to train and mentor apprentice engineers
• Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturer’s specification and any regulations affecting their use
• Ensuring that there is no deficiency or defect likely to affect the safe working of a machine – and notifying appropriate manager of any defective or unsafe equipments

The ideal candidate will have:

• Relevant qualifications e.g. City and Guild, NVQ or SVQ in Construction Plant / Agricultural / HGV / Light Vehicle etc (essential)
• Experience in plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
• The ability to prioritise tasks and work well in a busy environment
• Great customer service skills and the ability to build rapport with our customers
• Good IT skills
• A flexible and positive outlook with an outgoing approach to work

In return you will receive:

• Competitive salary reviewed yearly
• 39-hour basic working week and competitive overtime rates
• The opportunity to earn £1 more p/hour through our appraisal program
• Average holiday pay to reflect overtime worked
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Company van which can be used for private use in line with HMRC guidance
• Laptop, phone, uniform and overalls
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• JCB and in-house training

We are looking for a Service Supervisor to join our team in Muir of Ord. As a Service Supervisor you will be responsible for leading a talented team of engineers and apprentices.

The Vacancy
We are looking for a Service Supervisor to join our team in Muir of Ord. As a Service Supervisor you will be responsible for leading a talented team of engineers and apprentices. You will play a vital role in the business as you will be first point of contact with our customers, therefore, you must show excellent communication and organisational skills.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key duties and responsibilities:

• Answer service calls, book in and price work
• Organise and distribute work and job cards to engineers and apprentices in a timely manner
• Review job cards and work closely with the warranty team
• Work in line with capacity planning
• Manage work in progress
• Approve daily timesheets
• Organise routine servicing and monthly inspections on stock machines
• Organise the emptying of skips and removal of waste oil and filters
• Order and organise workshop tools, sundries
• Maintain safety standards and implementations of company policy and procedures
• Conduct risk assessments
• Invoice jobs in a timely fashion; 3 days for warranty,10 days for retail, no jobs older than 60 days
• Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
• Complete monthly depot and van inspections with the support of the Assistant Supervisors
• Ensure all staff have dedicated training and support
• Conduct employee reviews and appraisals
• Manage employee absence and performance with HR support
• Assist HR with the recruitment process, reviewing CVs and conducting interviews

Behaviours:

• Confidently lead a team of engineers and apprentices
• Develop and manage the team to strengthen productivity and quality control in the workshop
• Support engineers with technical queries and problem solving
• Mentor the apprentice engineers and keep up to date with their college requirements
• Work closely with the parts and sales teams
• Ensure compliance with all health and safety procedures and promote a safe working environment
• Maintain a clean and tidy depot, workshop, and engineer vans

Skills and Knowledge:

• Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline
• At least three years’ experience as a technician
• Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
• Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
• Great customer service skills and the ability to build rapport with our customers
• Good IT skills and working knowledge of Microsoft applications

In return you will receive:

• Competitive salary reviewed yearly
• Average holiday pay to reflect overtime worked
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Company vehicle which can be used for private use in line with HMRC guidance
• Laptop, phone, uniform and overalls
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• JCB and in-house training

ROLE POSITIONING AND OBJECTIVES

 

To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to assist our riders on a daily basis but also should be able to grasp the insights from your day to day work to provide insights on how we can make the riders experience seamless with foodpanda. You will function as the first point of contact or frontliner who assists our riders with their concerns for both delivery and non-delivery related enquiries.

 

The objective is for us to be a one stop contact centre for the riders to raise and have their concerns addressed accordingly


WHAT YOU WILL OWN:

 

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles

• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment
  
  ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
   

• Candidates must have at least a Diploma Certificate
• Preferably with at least 1 - 2 years of working experience in customer service field
• Fresh graduates are welcome to apply
• Well versed in both Mandarin & English.
• Typing speed of at least 45 wpm with 95% accuracy
• Ability to maintain composure in a multitasking, high energy environment
• Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
• Preferably with strong computer navigation skills
• Familiarity with Google Suite

 

 

We are looking for a skilled Assistant Service Supervisor to join our team in Muir of Ord.

The Vacancy

We are looking for a skilled Assistant Service Supervisor to join our team in Muir of Ord. This role involves visiting a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard, and assisting the Service Supervisor with all areas of the service department. This is a vital role in the business as you will help to lead our engineers and apprentices.

This role is a great progression opportunity for an engineer looking to take the next step in their career.

Salary: Competitive rate plus overtime and bonus.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key duties and responsibilities:

• Repair and maintain machines on customers sites as required to ensure conformance with manufacturers specification
• Attend breakdowns and fault find on machines
• Accurately complete all relevant paperwork daily
• Submit daily timesheets and job cards
• Answer service calls, book in and price work
• Organise and distribute work and job cards to engineers and apprentices in a timely manner
• Review job cards and work closely with the warranty team
• Manage work in progress
• Invoice jobs in a timely fashion; 3 days for warranty,10 days for retail, no jobs older than 60 days
• Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
• Approve daily timesheets
• Organise the emptying of skips and removal of waste oil and filters
• Maintain safety standards and implementations of company policy and procedures
• Complete monthly depot and van inspections

Behaviours:

• Confidently lead a team of engineers and apprentices
• Develop and manage the team to strengthen productivity and quality control in the workshop
• Be on hand to support engineers with technical queries and problem solving
• Mentor the apprentice engineers on an ongoing basis
• Work closely with the parts and sales teams
• Ensure compliance with all health and safety procedures and promote a safe working environment
• Flexible and positive outlook with an outgoing approach to work
• Maintain a clean and tidy depot, workshop, and engineer vans

Skills and Knowledge:

• Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline
• At least three years’ experience as a technician
• Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
• Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
• Great customer service skills and the ability to build rapport with our customers
• Good IT skills and working knowledge of Microsoft applications

In return you will receive:

• Competitive salary reviewed yearly
• 39-hour basic working week and competitive overtime rates
• The opportunity to earn £1 more p/hour through our appraisal program
• Average holiday pay to reflect overtime worked
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Company van which can be used for private use in line with HMRC guidance
• Laptop, phone, uniform and overalls
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• JCB and in-house training

We are recruiting for an IT Service Desk Supervisor to join our IT team in Bristol. The IT Service Desk Supervisor reports to the Head of IT Operations and is a key member of the IT Operations Team and the IT Service Delivery Team. They manage a small portion of the IT Service Desk Team, (around 4 to 5 Analysts) who provide first and second line support services within core service hours, plus out-of-hours emergency first and second line support. They deliver support, maintenance and troubleshooting of all applications, IT services and end-user compute and back end infrastructure. This is a hybrid role with around 2 to 3 days per week in our Bristol Head Office.

Your Role

As an IT Service Desk Supervisor, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes:

• Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill and knowledge of each team member is maintained and extended.
• Providing support duties for the business, the Service Desk is open between 07:30 and 18:00 and providing out of hours support as part of the out of hours rota.
• Call Handling - Being available to take inbound and outbound phone calls from/to our employees and partners, clients and other external parties, meeting KPI targets and delivering excellent customer service.
• Incident Management - manage escalations from the team and log all incidents and service requests in the IT Service Management tool ensuring detail is captured and updated through the lifecycle.
• Investigate technical issues; provide solutions or workarounds to ensure minimal impact to all our stakeholders.
• Provide advice and guidance in relation to all TLT IT systems such as user permissions and account creations; configure and install hardware, including PC’s, Laptops, Thin Clients, Tablets and Mobile Phones
• Problem Management - escalating major incidents quickly and efficiently to the IT Technical Support Team Leader or to the third line support and manage communications between 1st and 2nd line teams and the wider business with regard to known problems.
• Educate and upskill Tech Experts to improve the ability to achieve first time fixes and contribute to knowledgebase articles
• Desktop Support - carry out regular site visits in remote offices as required, maintain and prepare deployments of new hardware to the estate, provide IT sign off for changes to VDI image provisions.
• Support a diverse infrastructure estate across 7 office locations.

Your Skills and Experience

• At least four years' experience working within a professional and busy IT Service desk.
• At least two years’ experience of working in a similar position leading and managing a small team of Tech Experts would be an advantage
• Excellent customer service and communication skills; Ability to remain calm under pressure; Attention to detail; Excellent troubleshooting and problem-solving skills; Ability to prioritise and use initiative
• Working experience of ITIL and ISO270001 processes and procedures.
• Exposure to a wide variety of technology, ideally including:
• Document Management Systems (iManage / Interwoven)
• Practice Management Systems (SOS Connect / Practice Manager)
• Case Management Systems (Solcase, Envision, K2 Blackpearl)
• Digital Dictation Systems (Bighand)
• Microsoft Windows (7, 10) and Microsoft Office (2003, 2010, 2013)
• Telephony Systems (Mitel, NuPoint, Redbox) and Mobile Telephony Systems. (MobilerIron)
• Comprehensive understanding of Active Directory, Microsoft exchange
• Proven Leadership skills

Your Team

Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients’ changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative secto

Proud member of the Disability Confident employer scheme

Job title - Business Services Officer
Location - London, N1 (Office based 5 days)
Contract - Temporary
Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota
Start Date - Asap

The Role Summary
We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team. The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.

Your key duties within the role will include:

• Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
• Perform day-to-day maintenance tasks and oversee contractor work.
• Deliver post room services, including scanning and distributing incoming post.
• Provide first-line support for Audio Visual (AV) systems and workstation issues.
• Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
• Assist in managing office moves, contractor liaison, and health & safety inspections.
• Support the Business Services Manager in budget monitoring and invoice processing.
• Organise and support conference facilities, including room setup, AV, and catering needs.

Key requirements

• Experience in a fast-paced, customer service-oriented environment.
• Prior experience in facilities management or a related field.
• Excellent communication skills with the ability to interact effectively with diverse clientele.
• Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
• Experience managing small-scale projects is a plus.

The pay range for the role is £24.29 per hour LTD company rate. The PAYE equivalent is £18.48 per hour

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk