Total 415 customer service job vacancies in kuala lumpur federal territory of kuala lumpur

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Operation Support, Project Management & Design Office 1

The following are the duties of this position at the full working level.

• Develops, analyzes plans, organizes, provides technical direction, reviews, revises, and evaluates course material for instructor led classroom and self paced web-based learning performance support systems. Interventions include projects in occupational subject matter areas and include the development of prototype and other novel performance support tools.
• Negotiates with all levels of management regionally and nationally to secure resources for each project. Provides technical oversight, direction and guidance to team members assigned to interactive media and course development project. Provides input to supervisor on team member performance.
• Consults with business unit contacts to determine purpose, audience, and scope of assigned projects. Analyze user tasks, business processes, job performance studies, and needs assessments to determine training solutions.
• Determines sources of information, suitability and educational adequacy of materials and methods; analyzes previous course evaluations and determines the best methods of presentation for the complete course/module.
• Gathers, analyzes and interprets study results and student performance data to devise/ revise education objectives, methods and materials. Design evaluative methods to measure effectiveness of training and materials; analyze evaluations and make recommendations for changes.

Service Care Education is seeking a passionate and committed French Teacher to join our Modern Languages department on a part-time ongoing contract. The successful candidate will deliver engaging lessons, inspire students to develop a love for the French language, and support academic and cultural understanding across all ability levels.

Location: Preston, UK

Reports to: Head of Modern Languages / Headteacher

The French Teacher will:

• Teach French to a range of student levels, focusing on listening, speaking, reading, and writing skills.
• Motivate students to enjoy and excel in French language learning.
• Assess student progress, providing feedback and support to promote growth.
• Collaborate with staff to enhance language learning throughout the school.

Duties and Responsibilities:

Teaching and Learning

• Design and deliver interactive lessons that cater to different learning needs and abilities.
• Use various teaching methods to engage students and improve language proficiency.
• Integrate cultural aspects into lessons to broaden student's global perspectives.
• Prepare students for internal and external assessments, aiming for high achievement.
• Analyse assessment results to refine teaching and support student development.
• Foster a positive, inclusive, and disciplined classroom environment.

Curriculum and Resources

• Contribute to curriculum planning, ensuring content remains relevant and stimulating.
• Develop diverse teaching materials, including digital and multimedia resources.
• Stay informed on effective teaching practices and integrate technology where beneficial.

Student Support and Engagement

• Track student progress and provide interventions as needed.
• Offer extra help through tutoring or additional practice sessions.
• Promote participation in language activities like clubs, cultural events, and exchange programs.
• Maintain communication with parents to support student learning and progress.

Professional Development and Collaboration

• Engage in professional development to stay current with language teaching trends.
• Actively participate in departmental meetings and share resources.
• Support school events and initiatives that foster language and cultural awareness.

Safeguarding and Pastoral Responsibilities

• Follow school safeguarding procedures to ensure student welfare.
• Provide pastoral care, supporting student's overall well-being and development.

Qualifications:

• Degree in French or related field.
• Qualified Teacher Status (QTS) or equivalent.

Experience:

• Teaching experience at the secondary level preferred; NQTs welcome.
• Evidence of successful student outcomes.

Skills and Attributes:

• Strong communication skills in both French and English.
• Creative teaching techniques that engage and inspire students.
• Effective organisational and planning skills.
• Commitment to promoting language learning and cultural appreciation.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

• The duties may include, but are not limited to:
• Primary responsibility is serving as frontline USDA manager for addressing phytosanitary concerns affecting agricultural trade.
• As a U.S. negotiator leads, participates in, or supports intensive pre-negotiation preparation and strategy development.
• During trade negotiations plays a major role in establishing and maintaining the tenor of discussions on phytosanitary matters for which APHIS is responsible.
• Point of contact between the Plant Protection and Quarantine (PPQ) staff, International Services, Veterinary Services, Foreign Agricultural Service (FAS), other Federal/State Agencies, and industry on trade issue management matters.
• Provides strategic advice to other trade managers in USDA, ensuring that trade policies conform to the international standards of the IPPC and NAPPO.
• Plans, coordinates, or conducts studies relevant to the analysis of trade issues involved in the management of APHIS programs.
• Serves as a resource person to APHIS in identifying emerging scientific issues and modem technical capabilities to be applied to phytosanitary trade issue management.
• Represents the Assistant Deputy Administrator/Director at meetings and conferences with other U.S. agencies, State governments, industry and producer organizations.
• Drafts, reviews and approves controlled correspondence concerning PPQ trade issue management.

Service Care Solutions are looking for a SEN Service Manager to work within the London Borough of Tower Hamlets of a 5-month contract.

Location: Tower Hamlets (Hybrid)

Pay: £308.50per day

Job role/responsibilities:
To manage and lead the SEN Service in the processing of the statutory assessment procedures for children and young people with education, health and care needs under the terms of the Children and Families Act 2014 and the SEN Code of Practice 2014.

• Allocate tasks to SEND Team members based on Council and Team priorities.
• Ensure systems consider their impact on children, families, and educational settings.
• Maintain accurate, data-informed use of the management information system to support monitoring and improvement.
• Work with the Head of SEND to ensure timely submission of all statutory returns.
• Develop a parent/young person-centered approach to casework, prioritizing coproduction to enhance their experience with assessments and educational planning.
• Monitor and report stakeholder views and experiences to the Head of SEND.
• Enhance placement review and collaborate with school leaders to support inclusive, local learning opportunities for all children.
• Serve as lead senior SEND Officer for designated planned processes with SEND Team managers.
• Make decisions under Part 2 of the SEND regulations (2014) with the Head of SEND's agreement.
• Stay updated on DFE guidance and discuss school/setting briefings with the Head of SEND when needed.

Knowledge/Experience required:

• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice'.
• An up-to-date understanding of proposed changes in developments in special needs.
• High level of verbal and written communication skills.
• IT Skills.
• Knowledge of the impact of placement decisions on High Needs Funding.
• A successful track record as a senior manager in a service for children and young people with special educational needs and disabilities.
• The ability to use management information to judge service performance and to devise and implement service improvement strategies.
• Experience of designing and implementing innovative change which will deliver legislative requirements and improve services.
• Experience of managing a range of administrative functions and systems in a multidisciplinary environment.
• Work with members of the public in a customer service role.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN A LIFE OF 

We seek an ambitious, outgoing and personable Community Officer whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Officer works closely with the Assistant Community Manager,  Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.

DUTIES AND RESPONSIBILITIES

ADMINISTRATION AND FINANCE

• Support with basic administration and data entry.
• Assist with handling invoices and retrieving data for monthly reports.

MEMBER EXPERIENCE AND OPERATIONS

• Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
• Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience. 
• Solve member-related issues to help foster a collaborative community.
• Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.  
• Support with responding to quality control checks and solving issues immediately.
• Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.
  

SALES

• Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets. 

CONTENT AND EVENTS

• Attend and support internal events and be a representative of your location.
• Create and execute events relating to the communities interests, with support from the senior and events team. 
• Escalate leads for collaboration and partnerships for events to the Manager.
• Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
• Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
• Responsible for keeping calendars and notice boards updated.

PEOPLE

• Assist with onboarding and training new team members.
• Actively work and develop on your own growth to better yourself for you, your team and the business.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

Service Analyst

12-month FTC

£28,000 - £31,000

Remote

An exciting opportunity has become available as a Service Analyst within the IT function, on a 12-month FTC, working for a well known and national Charity.

Job Purpose: The Service Analyst will support daily operations within the Technology Directorate, managing administrative tasks such as order processing, stock control, reporting, and handling escalations. The role also involves supporting projects, testing, and identifying opportunities for process improvements and automation.

This position offers insight into IT operations and pathways for career advancement into Service Manager, Business Analyst, or Project Manager roles.

Key Relationships:

• Internal:
  • Reports to the Head of Service Management
  • Collaborates with Service Managers and project teams
  • Engages with end users to resolve issues and manage service perceptions
• External:
  • Works with suppliers on service delivery, purchase, and invoice queries

Main Responsibilities as Service Analyst:

• Support Service Managers in managing IT service suppliers and ensuring contractual compliance
• Administer stock levels, handle licensing, asset management, and reporting
• Manage service complaints and compliments, and assist internal teams with issue resolution
• Reconcile invoices for IT and telecom services
• Oversee governance of Office 365 and telecom services
• Update content for the Technology intranet and Service Now

Person Specification:

• Experience in IT customer service and familiarity with ITIL (Incident, Problem, Change) frameworks
• Strong organizational, problem-solving, and communication skills
• Ability to work collaboratively and deliver constructive feedback
• Experience with MS Office for report writing and presentations

This is a 12-month contract, a great opportunity to gain experience within IT Service Management, and gain opportunities of progression as a Service Manager, Business Analyst or Project Manager.

They are looking to pay between £28,000 and £31,000, with strong benefits. This is a remote role, however they do have offices around the country if you need to attend one.

An exciting opportunity to join a well known national charity.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Autism Assessor for a Permanent opportunity working Remotely. The successful candidate will form part of a brand-new service specialising in ASD Assessment and Diagnosis. The successful clinician will join a specialist network of experts, providing Autism Diagnostic Assessments and obtaining Developmental History via high-quality clinical interviews to make diagnoses decisions.

Our Client are a private healthcare provider specialising in the Assessment, Diagnosis and Treatment of ADHD and ASD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides excellent service to their stakeholders.

Job Purpose: Autism Assessor

Pay: £46,000-£48,000 + £250 Service Care Solutions Welcome Bonus

Location: Remote Working

Working Hours: Monday to Friday, 09:00-17:00 (flexible hours available)

Contract: Permanent - 40 Hours per Week (includes Paid Lunch Breaks)

Key Responsibilities

• To carry out autism diagnostic assessments (ADOS and/ or ADI-R), and obtain Developmental History to make a decision on diagnostic.
• Act as an integral member of the multi-disciplinary team, contributing to discussions, decision-making, and providing feedback as necessary.
• Clearly communicate assessment outcomes to service users, family members (where appropriate), and professionals in both written and verbal formats.
• Develop well-structured written reports or information resources, presenting complex information in a clear and accessible manner.
• Contribute to the development and delivery of other aftercare services.
• Maintain accurate, professional, and timely records of all contacts and assessments conducted.
• Uphold the professional standards of the organisation, its wider group, and your own statutory body.
• Attend relevant training and development to maintain and enhance the skills and knowledge needed to support service users.
• Stay up to date with evidence-based practice and good practice through engagement in opportunities such as conferences, courses, and meetings.
• Contribute to audits and use reflective learning, peer discussions, and action planning to continually improve clinical practice quality.
• Prepare for and participate in regular clinical and managerial supervision.

Requirements

• ADOS and/or ADI-R Trained
• Experience completing ASD Assessments
• Relevant Professional Registration

Benefits

• Intrinsic reward of being part of a team that helps people through their individual patient journey
• Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
• FREE DBS disclosures provided via fast track online services
• Access to our clients resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location
  

Bonuses

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

A client within the private sector based in Greater Manchester is currently recruiting for a Chartered Building Surveyor to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within the public and private sector.

The Role

Key purpose of the role is to generate a high standard of service delivery, achieving successful outcomes for our clients, capturing and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as a service provider of choice.

Key responsibilities will include but not be limited to:

• Delivering projects, commissions and professional assignments from inception to completion
• Maintaining effective communication to ensure all information is available for the successful completion of projects
• Liaising with other managers to ensure efficient financial control
• Delivering all work output in an accurate and timely manner
• Representing the company in a professional and diligent manner; meeting, negotiating and corresponding with clients to form strong, and meaningful working relationships

The Candidate

To be considered for this role you will require a degree in BSc (Hons) in Building Surveying or equivalent construction related qualification and be qualified as a MRICS.

The below skills would be essential for the role:

• Strong IT skills such as AutoCAD, NBS, MS Project and other bespoke software
• Well-developed skills in the areas of surveys, dilapidations, repairs, maintenance and contract administration
• Good technical writing and communication skills
• Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute

The Benefits

• Payment of relevant Professional Subscription memberships
• Private Healthcare
• Up to 27-day holiday plus bank holidays with the option of holiday buying or selling.
• Enhanced pension contributions
• Enhanced family friendly benefits
• Plus, much more!

The client is looking to move quickly with this role and as such are offering up to £55.000 per annum plus car allowance.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Paediatric Nurse for Spirometry & Interpretation

We are seeking dedicated Nurses skilled in spirometry and interpretation for children under 18 years. Join our team and make a difference in pediatric healthcare!

Details:

• Schedule: Monday to Friday, 08:00 - 18:00; Saturdays, 08:00 - 13:00 ongoing opportunities until June 2025
• Location: York
• System - S1

Duties for Paediatric Nurse (Spirometry & Interpretation):

1. Conduct Spirometry Tests: Administer and perform spirometry tests on children under 18 years, ensuring accurate and reliable results.
2. Interpret Results: Analyze and interpret spirometry data, providing clear feedback to parents and caregivers.
3. Patient Education: Educate patients and their families about lung health, the importance of spirometry, and any necessary follow-up actions.
4. Care Coordination: Collaborate with pediatricians and other healthcare professionals to develop and implement care plans based on test results.
5. Documentation: Maintain accurate records of patient tests, results, and any relevant medical histories in accordance with clinic protocols.
6. Quality Assurance: Ensure all equipment is maintained, calibrated, and functioning properly, adhering to safety and health regulations.
7. Patient Support: Provide compassionate care and support to children and their families throughout the testing process.
8. Continuous Learning: Stay updated on best practices in pediatric respiratory care and spirometry techniques through ongoing training and professional development.
9. Assist in Clinics: Support overall clinic operations, including preparing patients for tests and assisting with other nursing duties as required.

Maintain Confidentiality: Ensure patient confidentiality and comply with all relevant data protection regulations

Company: Service Care Solutions
Trust: Lancashire Teaching Hospitals Trust
Location: Sharoe Green Lane, Fulwood, PR2

Position: Diagnostic Radiographer
Specialisation: X-RAY

Shift Pattern: Full-time
Pay Rate: Day £21

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Conduct diagnostic imaging examinations such as X-rays, CT (computed tomography) scans, MRI (magnetic resonance imaging), and ultrasound to capture images of the body's internal structures.
• Operate complex imaging equipment safely and efficiently, ensuring the correct protocols are followed to produce high-quality images.
• Assess the quality of the images produced, ensuring they are clear, accurate, and suitable for diagnostic review by radiologists or physicians.

Qualifications and Requirements:

• Fully enhanced valid DBS
• Must be able to work in theatres and x-ray

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£21ph LTD | £19.02 PAYE Inclusive | £16.97 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Company: Service Care Solutions
Trust: Greater Manchester NHS Foundation Trust
Location: Macartney House, Harpurhey, Manchester, M9

Position: Care Co - Ordinator
Specialisation: CMHT

Shift Pattern: Full-time
Pay Rate: Day £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• To undertake visits daily, to service users' homes, within their caseload.
• To assess under biopsychosocial model
• Maintain timely interventions through holistic assessment for a caseload.
• To take accurate & detailed notes.

Qualifications and Requirements:

• Fully enhanced valid DBS
• Must have HCPC registration.
• Must have community experience

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Job Title - Housing Officer

Location - London N1

Contract - Temp ongoing

Hours - 37

Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London. Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same

Key Responsibilities:

• Reviewing and managing rent accounts
• Conducting anti-social behaviour (ASB) interviews and implementing action plans
• Managing void properties: taking back empty homes, advertising, and re-letting
• Conducting inspections for mould and damp
• Carrying out home visits and addressing resident concerns
• Collaborating with internal departments to resolve housing issues
• Liaising with external stakeholders such as councils, MPs, and social services
• Conducting estate inspections to maintain safety and cleanliness
• Managing repairs and ensuring timely resolution
• Setting up resident accounts and providing support to colleagues

Requirements:

• Previous experience in a Housing Officer role
• Strong communication and customer service skills
• Knowledge of housing law (desirable)
• Housing-related qualifications (desirable)
• Experience handling customer complaints (desirable)
• Ability to manage multiple tasks and adapt to changing priorities
• Problem-solving skills and accountability
• Respect for diversity and inclusivity

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

A client within the private sector based in Lancashire is currently recruiting for an Assistant Quantity Surveyor to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a construction environment.

The Role

Key purpose of the role is to assist in the provision of quantity surveying services under the direction of the Directors and senior staff.

Key responsibilities will include but not be limited to:

• Comply with the clients internal quality assurance management procedures and governance;
• Prepare estimates, cost plans, undertake interim valuations, cost reports and value for money reports;
• Preparation of interim valuations, contract instructions and final accounts;
• Contract administration and cost control;
• Tender document preparation; Tender reporting;

The Candidate

To be considered for this role you will require to be educated to a to NVQ Level 4 in a construction related discipline as well as a minimum of 2 years' experience for a construction related organisation.

It will be essential to be in experiences in the below:

• Experience of developing and managing contracts;
• Proven track record of assisting in a high quality, high volume customer led service;
• Demonstrate competence in a housing or technical construction discipline;

The client is looking to move quickly with this role and as such are offering between up to £30,000 p/a.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Salary: From £29,700 per annum plus Veolia benefits

Location: London Rotational

Programme Duration: 2-year programme



Candidate shortlisting will take place on w/c 28th October and assessment days will take place between w/c 4th and 11th of November 2024.



Please note the working hours for this role will be either 6:00am till 2:30pm or 8:30am till 5:00pm



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.



Through our graduate programme you'll help us to achieve our purpose of Ecological Transformation and build a career we can be proud of. No matter what role you have, when you join us you can play a key role in achieving our vision, and we can make yours happen too.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.



What we can offer you;



- 25 days of annual leave

- Ongoing training and development opportunities, allowing you to reach your full potential

- Access to our company pension scheme

- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

- 24-hour access to a virtual GP, 365 days a year, for you and family members in your household

- Discounts on everything from groceries to well-known retailers

- One paid days leave every year to volunteer and support your community



Graduate Programme;



During this programme, you'll gain valuable insight into our services and strategic projects and we'll help you to further develop your skills and knowledge so that you can succeed in your career. You'll also join our graduate network and receive our continued support throughout.



We're strong believers in continuous development here at Veolia and actively encourage and support everyone to keep going after you finish the programme.



What you'll be doing;



You will be working in a busy operational depot that manages the waste collection from residential contracts Over the course of the 2 years you will be learning all the skills and knowledge to become a Service Delivery Manager.



People

- Ensure the safety and well-being of employees

- Learn to lead the team and maintain a visible presence for employees on site and on the rounds

- Champion inclusion in the workplace and maintaining employee engagement

- Learn how to implement people management processes and procedures in line with company policy

- Ensure training and competency checks are in place for all roles



Operational

- Oversee day to day stock management, traffic management and management of all operational areas

- Monitor operational and safety performance, follow up on complaints, problem solve for operational challenges.

- Delivery of a first time collection culture and all contractual performance KPI's

- Learn to lead our people and assets to deliver / exceed service expectations

- Develop an excellent day to day relationship with client officers and residents, built on trust and service delivery

- Support the wider team as and when needed

- Identify, propose and justify potential improvements to plant and equipment

- Investigate safety incidents, under performance and disciplinary incidents and deliver reports.



What we're looking for;



- Degree level qualification in environmental sciences, engineering or Business Management (to be achieved by Sept 2025)

- Excellent communication and written skills

- Eager to learn and passionate

- Creative problem solving and a passion for trying new ideas



What's next?



Before we can progress your application to the next stage, you'll need to complete a couple of short strength-based assessments to assess your potential for success in the role against skills, behaviours, personality and motivation - all in one engaging and immersive online experience. If you're successful following this, we'll then invite you to attend one of our virtual assessment days.



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as the Top 10 Very Big Organisation to work for two years in a row!

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

About the role of Customer Service Manager

Their duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Responsibilities for Customer Service Manager

• Overseeing the customer services teams

• Training and managing Customer Service Assistants and Representatives

• Interacting with customers daily by answering their questions

Requirements for Customer Service Manager

• Experience in the role previously

If you want to hear more about this Customer Service Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.