Total 205 customer service job vacancies in reading berkshire rg1 2ad

We are seeking a candidate with experience in managing a small team to deliver in a fast-paced environment. You will have a passion for using data to improve public service delivery and understand the challenges this can bring.

The key focus of this role is:
Act as the data manager for RBFRS ensuring processes produce and handle data correctly and result in reliable outputs with quality assurance procedures and practice
Lead the organisation in the development of a set of useful, robust corporate and service measures, in line with the Performance Management Framework, working closely with the Senior Leadership Team. Ensure these are consistent with, or complementary to nationally agreed data collections and measures.
Act as the lead for reporting on corporate performance ensuring robust and transparent information is provided to the Strategic Performance Board, Senior Leadership Team and Audit and Governance Committee.
Manage the provision of advice and analysis to support timely, accurate and easy to understand performance information and reports to enable scrutiny of performance at an organisational, departmental, hub, team and project level.
Manage the completion of relevant data returns to outside bodies and ensure that such returns are completed in accordance with guidance notes, timetables and legal requirements.
Contribute towards to the development and delivery of quality assurance activities ensuring a robust and comprehensive approach with outcomes feeding into a programme of continuous improvement.

Key role requirements (knowledge, skills and experience):

The ability to analyse, interpret and present data effectively to a variety of audiences in various formats.
Ability to interpret and analyse complex information.
Sound influencing, interpersonal and negotiating skills.
Proven experience within a data management role.
Experience of managing and leading a team.


Closing date for applications is 23:59 hours on Sunday 24 November

It is anticipated that the assessment/interview process will run week commencing 9 December .

Anticipated start date: January 2025

Proud member of the Disability Confident employer scheme

Hospital Director

Location: Maidenhead, SL6

Rate Of Pay: Up to £80,000 per annum, dependant on experience
Shift Pattern: Full time, permanent. 40 hours per week

We have an exciting opportunity for a dynamic and forward-thinking leader to take up the role of Hospital Director!In this role, you will be responsible for the strategic, financial and day-to-day running of the Hospital - liaising with clinical and non-clinical staff and other partner organisations, while considering the demands of political policy and local circumstances. You will conduct and administer fiscal operations, including accounting, planning budgets, authorising expenditures, establishing rates for services, and coordinating financial reporting.

Information about the Service:

Services have a dual purpose whereby Mental Health regulated activities run parallel to a Nursing Home environment and the services cater for the needs of both genders. The accommodation is inclusive of 18 dual registered beds for nursing care, 42 nursing care and long term rehabilitation beds and 32 short term rehabilitation beds. The clinical team also provides Outreach and Community services. All accommodation is provided in spacious rooms which are all en-suite with television lounges, dining areas and personal care facilities. All rooms have lockable doors, storage space and lockable cabinets for personal effects or self-administering medication.

Main duties of the role:

• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
• Develop and implement organisational policies and procedures for the facility or medical unit.
• Lead on Mental Health act 1983 related assessment and treatment.
• Direct or conduct recruitment, hiring and training of personnel.
• Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
• Establish work schedules and assignments for staff, according to workload, space and equipment availability.
• Maintain awareness of advances in medicine, computerised diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
• Plan, implement and administer programs and services including personnel administration, training, and coordination of medical, nursing and physical plant staff.
• Review and analyse facility activities and data to aid planning and cash and risk management and to improve service utilization.
• Establish objectives and evaluative or operational criteria for units they manage.
• Monitor the use of inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services
• Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Develop and maintain computerised record management systems to store and process data such as personnel activities and information, and to produce reports.
• Develop instructional materials and conduct in-service and community-based educational programs.
• Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

Person Specification:

• Qualification/Professional development
• Degree level education or equivalent
• Evidence of continued learning/development
• Masters level education or equivalent
• NMC Registered Nurse (RMN)

Ward Manager
Location: Maidenhead, SL6 5LH
Salary: Up to £60,000 per year
Job Type: Full-Time, Permanent
Shift Pattern: 12-hour shifts

About Us:
Windsor Clinical Health Services offers a unique dual-purpose environment, combining Mental Health services with Nursing Home care. Our facility caters to both genders, providing a wide range of services including 18 dual registered nursing beds, 42 beds for nursing care and long-term rehabilitation, and 32 short-term rehabilitation beds. In addition to inpatient care, we also deliver Outreach and Community services. All accommodations are en-suite with TV lounges, dining areas, and personal care facilities.
We are looking for a dynamic and experienced Ward Manager to lead our dedicated team.
Main Responsibilities:

• Provide strong managerial and clinical leadership for the ward staff, ensuring compliance with service standards and policies.
• Participate in the hospital's on-call system.
• Conduct performance reviews, supervisions, and annual appraisals for staff, identifying and supporting their development.
• Lead regular ward meetings and facilitate effective communication within the team.
• Manage recruitment, retention, and development of staff, promoting the service's values and ensuring a positive reputation.
• Oversee staff sickness and absence management in line with service policies.
• Ensure duty rotas are well-structured, aligning staff skill mix with patient needs and workload demands.
• Be accountable for achieving key performance indicators related to quality, safety, and staff/patient experience.
• Report and document incidents, taking appropriate actions as needed.

Person Specification:

• Registered Mental Health Nurse (RMN) with active UK NMC PIN.
• Minimum of 2 years' experience as a Ward Manager or in a similar role.
• Thorough knowledge of CQC regulations.
• Proven experience in staff management, recruitment, and team motivation.
• Strong understanding of staff induction, supervision, and appraisal processes.
• Exceptional leadership skills with a collaborative approach.
• Excellent communication skills, both verbal and written.
• Flexibility and availability to share on-call responsibilities in a 24-hour environment.
• Commitment to delivering high-quality care and a passion for supporting the care, learning, and development of vulnerable adults.

Schedule:

• 12-hour shifts.

If you are a compassionate, driven individual with experience in mental health nursing and leadership, we would love to hear from you!
Apply now and be part of a dedicated team making a real difference in the lives of vulnerable adults.
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
If you are interested in applying please contact Oliver Parkinson on 01772 208963 or send your CV to oliver.parkinson@servicecare.org.uk
Please also bear in mind our £250 referral fee bonus for any health care professional you refer who we place in to work.
We also offer a £400 sign up bonus for any qualified professionals that register with our agency. This will be paid in your first pay packet.
The Benefits of working with Service Care Solutions:
- DBS disclosures provided via fast track online services free of charge
- £250 training allowance
- Specialist consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Placement Officer

Duration: Initially 3 months
Hours: 37 hours a week
Rate: £29 umbrella an hour (£23 PAYE an hour)
Location: Wokingham - Hybrid (minimum 1 day a week in the office)

Wokingham Borough Council are looking for Placement Officer to join their Adult Social Care Team. As a Placement Officer you will:

• Be responsible for sourcing placements for vulnerable adults, including those ready to be discharged from the hospital
• Work closely with Social Workers and care providers to negotiate fees and secure appropriate placements, all while ensuring the best outcomes for the people supported
• Provide duty cover, triaging and redirecting emails and responding to urgent queries

Requirements

• Experience in a social care setting, understanding the complexities of adult care placements
• Experience in sourcing placements for vulnerable adults
• Confident in liaising with Social Workers and care providers via telephone and other channels
• Able to handle challenging situations and navigate complex care requirements

Do you Support or Service Chromatography equipment or do you want to?

Manpower are currently looking for additional Approved Service Providers (self-employed) across the UK

Our client is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek and ensuring they have the highest confidence in our solutions.

The Role
To deliver preventative maintenance, compliance, installation and repair services on a range of instrumentation supplied by our client and other manufactures at customer's sites in defined areas of the UK.
Deliver all services following approved checklists and record all work done by completing the appropriate servicing documentation.
Full factory training will be provided to enable you to deliver best in class support to our customers.

About you
We are looking for individuals with the following skills/background:

• Experience of the scientific laboratory environment with practical experience of the techniques. *
• Data system knowledge. *
• Preferable technical experience with some history of maintenance and troubleshooting. *
• Ability to follow and adhere to defined protocols.
• Excellent communication, interpersonal and influencing skills.
• Good IT skills and competent in MS Word and Excel.
• Valid UK driving license (You must provide a vehicle suitable for the role).
• Excellent entrepreneurship and a desire to run and develop your own business.
• You must be in a position to set up a UK Ltd company.
• *Not OEM specific

We are looking for candidates on a self-employed basis to cover the whole of the UK starting in November 2024

Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference.

What you’ll be doing as a Customer Service Agent
As a Customer Service Agent in our Operations team, you’ll be the first point of contact for customers calling our service line. You’ll assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue. By providing clear guidance throughout the process, you’ll ensure customers feel informed and reassured.

Using advanced Salesforce and Amazon Web Services technology, you'll handle customer calls daily, accurately logging each interaction and understanding the reason behind the call.

Whether it’s providing information or arranging an engineer visit, your goal will be to deliver outcomes that meet the customer's needs.

If you enjoy tackling challenges and thrive on engaging with people to deliver outstanding customer service, this could be the perfect job for you!

Location: Kemble Court, Reading / Swindon, Walnut Court
Hybrid – 8-hour shift between 6 am – 10 pm Monday to Friday. Working 1 full weekend in 3 (36 hours a week). This includes any bank holidays that fall on your normal working day.

What you should bring to the role
No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

- A genuine passion for providing outstanding customer service
- Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
- Enthusiasm and the ability to collaborate well with your team
- A willingness to learn, grow, and advance
- Strong IT, listening, and problem-solving skills
- The ability to thrive in a fast-paced, sometimes high-pressure environment

What’s in it for you?

- We’re offering a salary starting from £25,659 with the potential to increase to £26,659 after 6 months and then to £27,659 after 18 months
- 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
- Contributory pension - maximum of 12% - 2x employee contribution
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
- Personal Medical Assessments – Open to all once a year

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Your new company
As one of the most experienced and largest agents in the industry, they offer the finest experiences at the most competitive rates. Their team of specialists possess an unmatched enthusiasm for the service they provide and a commitment to exceptional customer service.

Office hours are 9am to 6pm Monday to Saturdays and 10am to 6pm on Sundays. - One in three weekends worked

Your new role

• Enthusiastically quote luxury travel experiences, leaving every potential client in awe of your friendliness, knowledge, and professionalism. Highlight our unbeatable prices and exceptional service promises.
• Promptly follow up with everyone who has received a quote but hasn't booked yet, using your persuasive skills to encourage them to make a reservation.
• Clearly explain reservation terms and conditions, collect payments, and meticulously ensure all elements of the holiday (accommodation, flights, activities, etc.) are accurately booked and charged. Pay special attention to dietary and mobility needs.
• Make precise amendments to client bookings as needed and relay details to our Customer Services team.
• Address any client questions with a deep understanding of our travel products, services, features, and pricing.
• Keep yourself updated with the latest travel industry trends, benchmarks, and best practices.
• Travel to various destinations to gain firsthand knowledge of our offerings, enhancing your sales skills and performance.

What you'll need to succeed

Previous customer service experienceHave your own car and a full driving licence.

Be based in ReadingGood telephone manner and interpersonal skills are imperative while dealing with clients who are high-net-worth individuals.

You must also have problem-solving skills, be a team player, have good time-management skills.

What you'll get in return

Basic annual salary of £24,500 per annum with OTE of £27,000 plus tax-free incentives.Progression opportunities after 2 successful years with the company.
23 days holiday a year
Free on-site parking


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Neighbourhood Officer
Slough, Berkshire
Temporary
Full time - Hybrid

We are seeking a highly skilled and experienced Senior Neighbourhood Officer to join a team based in Slough, for a full time, temporary contract with an initial contract period of 3 months. This is a hybrid role and involves a mix of remote working and patch management. The Senior Neighbourhood Officer position will deliver excellent housing management services, ensuring that operational performance is high and continues to improve. Please note a full UK Driving Licence and access to a vehicle are required for this role.
Requirements

• Extensive experience in Housing
• Experience of managing and prioritising own workload and ability to work effectively as part of a team
• Excellent verbal communication and presentation skills
• Knowledge of legal enforcement proceedings via the County Court
• Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
• Great problem solving abilities
• Full UK Driving Licence and access to a vehicle

Role Expectations

• Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits
• Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager
• Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
• Assist in developing annual service plans and programs of work for Housing teams
• Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur
• Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan
• Work in partnership with key stakeholders and represent the council on key groups when necessary.

The pay range for the role is £23.00 to £25.00 per hour LTD company rate. The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.

If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Are you a skilled Gas Engineer with a passion for delivering top-quality boiler repairs? We're hiring a qualified Gas Engineer in Bracknell to join our expert team! If you're experienced in diagnosing and fixing a variety of boiler issues, we'd love to hear from you.

Key Responsibilities:

• Diagnose, repair, and service domestic boilers and heating systems
• Maintain a high level of customer service and ensure jobs are completed efficiently
• Keep up-to-date with relevant industry standards and best practices
• Ensure all work complies with current regulations and safety standards

Requirements:

• Must hold relevant Gas Safe qualifications (CCN1, CENWAT, HTR1, CKR1)
• Proven experience in boiler fault finding, servicing, and repairs
• Strong knowledge of boiler and heating systems (various makes/models)
• Excellent communication skills and a professional attitude
• Full UK driving licence

Benefits:

• Competitive salary with overtime opportunities
• Company van provided.
• Ongoing training and development opportunities
• Pension scheme
• 28 days holiday (including bank holidays)

Why Join Us?

As a well-established company based in Bracknell, we are committed to providing outstanding service to our customers. We offer a supportive work environment where you can develop your skills and build a rewarding career in the boiler repair and gas engineering industry.

How to Apply:

Interested in this Gas Engineer role in Bracknell? Submit your CV to [your contact details john.neary@servicecare.org.uk or call me on 01772 208967. We look forward to hearing from you!

Interviews are due to be held on 5th November 2024.

Are you passionate about making a difference and enjoy working as part of a larger team?

Are you eager to use your skills to provide excellent care and progress your career?

An exciting opportunity has arisen for a full-time Service Manager within the Community Mental Health Services for Reading, based between our sites at Prospect Park Hospital and Reading University. The role will consist of managing the Mental Health Integrated Community Service (MHICS) and the Short Term Team (STT) to provide an At Place offer to those accessing MH services in the Reading area

The benefits of joining our team include excellent learning and development opportunities, competitive pay and leave arrangements, flexible working opportunities, advanced IT enablement and support, childcare vouchers and so much more.

Reading is a vibrant and diverse town situated to the West of London. It has all the bustle one would want from a large urban conurbation and the tranquillity afforded by the Thames and the surrounding countryside.
• The post holder will be part of the senior operational management team within the Reading community based MH service and will take a lead role in developing the ‘At Place’ offer and implementing the ‘One Team’ approach.
• The post holder will work alongside colleagues in delivering high quality services for adults with severe and enduring mental illness. They will help provide leadership and direction in developing the capabilities of the team, with a focus on maintaining performance within the team across all areas of performance monitoring.
• Applicants will need to be enthusiastic and able to work flexibly and reliably to provide clinical and leadership support for the At Place Team in order to contribute to the delivery of outstanding care to our patients.
• Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and able to demonstrate excellent communication skills. You will be quick to adapt to new situations, be able to work as part of a team but also possess the ability to work unsupervised, using your own initiative.
• Strong organisation skills are essential as you will be responsible for arranging the daily operation of our At Place services working alongside the multi-disciplinary team

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for this role:

1. Degree in relevant health/social care or equivalent qualification
2. Minimum of 5 years experience working in a community mental health team setting at band 7 or above.
3. Evidence of CPD and relevant training.
4. Experience in managing serious incidents and situations concerning safeguarding, risk management, complaints and formal investigations.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Martin Gill on 01189605612 or email: reading.cmht@berkshire.nhs.uk (FAO Martin Gill) who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 13 Oct 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Deputy Service Manager - Tilehurst £25,000 per annum.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our residential service in Tilehurst. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Brighter Futures for Children


About us
Brighter Futures for Children (BFfC) is a not-for-profit company, owned by, but independent of, Reading Borough Council. As BFfC’s Independent Fostering Agency (IFA), we are very much part of the Reading Family. Our staff enjoy many of the same benefits as Council employees, including membership of the Local Government Pension Scheme and continuous service.



We are closely integrated with BFfC’s Children’s Social Care services and also work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are members of the SESLIP (South-East Sector Led Improvement Programme) which is a DfE initiative aimed at improving the recruitment and retention of foster carers by local authorities. We also work closely with our local Foster Carers’ Association to hear the voice of Foster Carers, and this is central to shaping our service delivery.



Our main aim is to provide local foster placements for Reading Children Looked After, who need to live apart from their families, that protect and enhance the lives of these children, enabling them to lead happy, healthy and successful lives with dedicated Foster Carers.



About the Team/role

We are seeking to develop our IFA service in line with the changing expectations of the courts around permanence through fostering being a suitable long-term care option of Children Looked After, and the need to increase our in-house fostering resource and to reduce the numbers of children being placed away from the Reading area. 2024 will be an exciting time to join our IFA service and help us to shape its future development.



Joining our IFA will give you the opportunity to have a varied case load covering different aspects of carer recruitment and retention. This will include assisting with the preparation, assessment, supervision, support and ongoing training of Foster Carers. You will also contribute to the matching process and assist with placing children with Foster Carers, in accordance with the Agency’s ethos and guidelines. In addition, as part of our social work team you will help us to provide a level of out of hours support to our carers, on a rota basis, during the evening and at weekends, in order to assist them to maintain high standards of care for all children who are placed with them (an extra allowance is paid for this).


Job responsibilities:

To support the ongoing development of our IFA fostering service.
To assist with the recruitment of Foster Carers and support shared retention activities.
To actively participate in the recruitment, preparation and assessment of prospective Foster Carers.
To provide and deliver professional support and supervision to BFfC’s IFA’s foster carers in line with regulatory requirements, whilst always promoting the safe care and development of the looked after children/young people who are placed in their care.
To develop and maintain positive working relationships with children, their families and other professionals.
To keep up to date with contemporary issues in children’s social work / fostering, including legislation and evidence-based practice, and to attend relevant training and development opportunities.
To at all times comply with the Fostering Service Regulations, National Minimum Standards for Fostering and any other relevant legislation, policy and procedures.
To maintain accurate and timely case recording.
When working with foster carers and vulnerable looked after children/young people, to recognise safeguarding concerns, risk assess and monitor identified risks. Where necessary to escalate any safeguarding concerns in a timely manner and plan mitigating actions, complying with any child protection, and safeguarding requirements.



Essential Qualification/Experience:



Social Work Qualification – Diploma in Social Worker, BA or equivalent.
Social Work England (SWE) registration.
Able to understand and apply knowledge of the legal, social, economic, and ecological context of social work practice.
A good understanding of the range of issues relevant to fostering services, including relevant fostering legislation and standards.
Reasonable computer literacy, including the ability and confidence to use email, to access the internet, and to use basic IT systems to maintain electronic records.
A good understanding of safeguarding policies, in particular:
The role of the LADO
Handling Allegation/Standards of Care Management
Child Protection and Working Together.

Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 13 October 2024

Interview date: To be confirmed



We very much look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Your new company
Is a luxury retail company, currently embarking on an exciting expansion journey. Their commitment to excellence and creativity has positioned them at the forefront of the industry, and they are now looking to expand their D2C customer support team!
Your new role
The new team member will handle all aspects of customer service, including warranty claims, collections, returns, and refunds. You'll collaborate with the team to resolve all service queries, conduct warranty investigations, and provide detailed support in line with the company's guidelines. You'll be the go-to for customer queries via chat, phone, and email, ensuring SLAs are consistently met. Plus, you'll work closely with other departments for product enquiries and operational duties, playing a key role in team planning, training, and performance management.

What you'll need to succeed

• Graduate calibre, bachelor's degree preferred.
• Goal-oriented, ambitious, and driven to progress.
• Experience with Zendesk, Sage, and chatbots.
• Analytical skills are a plus.

What you'll get in return

• 20 days annual leave, plus birthday & bank holidays - an opportunity to increase this to 25 days.
• Free on-site parking.
• Stakeholder pension scheme.
• Flexible working patterns.
• Well-being and counselling services.
• On-site gym as well as cricket club membership.
• Generous friends and family discount scheme.
• Free monthly staff lunches.
• Free snacks, fruit, and beverages.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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