Total 205 customer service job vacancies in reading berkshire rg1 2ad

Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference.

What you’ll be doing as a Customer Service Agent
As a Customer Service Agent in our Operations team, you’ll be the first point of contact for customers calling our service line. You’ll assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue.

By providing clear guidance throughout the process, you’ll ensure customers feel informed and reassured. Using advanced Salesforce and Amazon Web Services technology, you'll handle customer calls daily, accurately logging each interaction and understanding the reason behind the call.

Whether it’s providing information or arranging an engineer visit, your goal will be to deliver outcomes that meet the customer's needs. If you enjoy tackling challenges and thrive on engaging with people to deliver outstanding customer service, this could be the perfect job for you!

Location: Kemble Court, Reading / Swindon, Walnut Court
Hybrid – 8-hour shift between 6 am – 10 pm Monday to Friday. Working 1 full weekend in 3 (36 hours a week). This includes any bank holidays that fall on your normal working day.

What you should bring to the role
No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

- A genuine passion for providing outstanding customer service
- Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
- Enthusiasm and the ability to collaborate well with your team
- A willingness to learn, grow, and advance
- Strong IT, listening, and problem-solving skills
- The ability to thrive in a fast-paced, sometimes high-pressure environment

What’s in it for you?

- We’re offering a salary starting from £25,659 with the potential to increase to £26,659 after 6 months and then to £27,659 after 18 months
- 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
- Contributory pension - maximum of 12% - 2x employee contribution
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
- Personal Medical Assessments – Open to all once a year

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever.
Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process
Find out more about working at Thames Water

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Are you a highly organised and motivated individual who is a team player and able to work independently? If so, this could be the perfect opportunity for you. This is a great opportunity to learn more about the customer incident processes and make a difference in helping our customers.

What you’ll be doing as a Customer Care Agent
You will be utilising your skills and experience and build extensive knowledge to be a key point of contact during events. This includes creating and editing bulletin boards for events, calling our priority customers to keep them informed of any issues, liaising with key stake holders including Emergency services, TFL, Environmental Agency, and local authorities.

Key responsibilities include:

- Supporting the Operations Contact Centre by clear communication on progress on repairs and events
- Keeping our priority service customers up to date about outages or alternative supplies
- Build respected and trusted relationships with peers, managers, and stakeholders
- Accountable for personal and professional development; maintain and enhance technical knowledge, skills and mindset to keep up with the pace of change
- Analytical, reporting and presentation skills to interrogate data and trends and identify required actions
- Monitor and escalate service volatility, track and escalate where needed
- Ensure the team follow a no-compromise approach to Health & Safety

What you should bring to the role

- Great attention to detail and accurate data entry skills
- Be a strong and clear communicator and deliver our values
- Previous knowledge of the water & wastewater process would be beneficial
- A strong attention to detail
- Previous customer service experience
- Proficient at using IT systems ie Microsoft office & be able to adapt to using new software quickly
- Be a team player and support co-workers
- Able to work in a fast paced and demanding environment to meet tight deadlines

What’s in it for you?
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.

Due to the nature of the role, there is a requirement for you to be in the office however we do have some flexibility to work from home on occasion. This can be discussed during the interview.

This role works on a 16 week shift pattern with rotating shift times of either 06:00 -14:45 or 13:15 -22:00. There is also a requirement for weekend working on a rotating basis.

- Starting salary of £22,500 per annum increasing with skills and relevant experience
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'. 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

This is a really exciting opportunity to join our Customer Incident Response Team. This role will play a key part of delivering our customer response during incidents within our patch. You’ll get the chance to make a difference for our customers when it really counts.

This role can be based out of one of our many sites across London or Thames Valley and will involve regular travel across our region. A company van is provided.

What you’ll be doing as a Customer Incident Responder

- Setting up and operating bottled water stations during incidents.
- Supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers.
- Developing site specific arrangements for specialist customers such as Hospitals
- Working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
- Provide support to our customer response during other incidents e.g. distributing letters to customers in support of waste incidents.
- Driving company-provided van in accordance with road traffic legislation at all times.
- When not at an incident, you’ll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise, such as delivering water to our most vulnerable customers, and scoping out sites to use as bottled water stations. The role provides the opportunity to work in a dynamic environment at the heart of our customer incident response.

What you should bring to the role

- Understanding of and experience working within operational procedures, ideally within the water sector
- Ability to meet physical demands of the role e.g. manual handling
- A full valid UK driving license & be a confident driver
- Be a strong and clear communicator and deliver our values
- There is a degree of Lone Working so the ability to work on your own is required
- Ability to work outside in all conditions
- Previous customer service experience
- Fully proficient at using IT systems as you will be required to communicate via a portable device
- Be a team player and support co-workers

What’s in it for you?
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.

This is a field-based role covering the London and Thames Valley patch and a company van will be provided.

This role works on a 16 week shift pattern with rotating shift times of either 06:00-15:30 or 12:30-22:00. There is also a requirement for weekend working on a rotating basis.

- Starting salary of £23,000 per annum increasing with experience and skills
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'. 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Job Title: Technical Support Officer (Call Handling)
Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £15.28 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Reading, RG2
Start Date: ASAP
Work Pattern: Monday - Friday | 08:00am - 16:00pm and 09:00am - 17:00pm.

We are seeking a dedicated Technical Support Officer to join our client's Housing Property Services team. This role offers an exciting opportunity to be part of a dynamic environment, providing high-quality information and support to both internal and external customers. Your work will help ensure that housing repairs and maintenance services run smoothly and efficiently, contributing to the overall success of the department.

Key Duties and Responsibilities:

• Deliver excellent customer service through telephone, face-to-face, and written communication, ensuring that all enquiries are handled professionally and promptly.
• Process and manage work orders and job tickets from receipt through to job closure and invoicing.
• Provide administrative and technical support to the surveying team, including minute-taking and maintaining accurate records.
• Liaise with contractors, tenants, and other stakeholders to ensure that housing repairs and maintenance tasks are completed efficiently.
• Create and maintain written documents, letters, and technical reports as required.
• Support in the preparation of PowerPoint presentations and Excel spreadsheets for performance monitoring and reporting.
• Assist in the training of new staff and provide guidance to other team members.
• Manage database records and ensure data integrity, handling sensitive information with confidentiality.

Qualifications and Experience:

• Competent literacy and numeracy skills, with the ability to compose professional correspondence.
• Prior experience in large-scale data entry, administration, and customer service.
• Proficiency in using IT systems to update databases and produce reports.
• Strong organisational skills with the ability to meet deadlines and handle multiple tasks simultaneously.
• Call Handling/Customer Service Experience

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Service Advisor Vacancy - Slough
Salary: £30,000 Basic OTE £36,800 + and company benefits
Working hours: Monday to Friday, 7.45am - 6pm with an hours lunch, NO SATURDAYS - full time, permanent position

OC18827

We have a new vacancy for a Service Advisor for my client's main dealership in Slough. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Job Advertisement: Regional Business Assurance Officer
Location: Newbury
Hourly Rate: £22.69 (Umbrella)
Contact: Lewis Ashcroft, Service Care Solutions - 01772 208962

We are seeking a Regional Business Assurance Officer to join a police force in Newbury. In this role, you will play a critical part in ensuring intelligence management and compliance within counter-terrorism operations. This position is only open to applicants who currently hold or have recently held DV clearance. Applicants with lower vetting levels cannot be considered.
Key Responsibilities:

1. Provide assurance that intelligence policies and procedures (NSIM, IHM, RRD) are applied consistently, conducting monthly peer reviews.
2. Offer guidance on intelligence systems to peers, communicate system updates, and ensure security compliance.
3. Review decision-making processes to ensure outcomes are appropriate and thoroughly documented.
4. Ensure data relevancy and accuracy on intelligence systems, assist with technical enquiries, and handle user management.
5. Liaise with national and regional practitioner groups to resolve non-hardware issues in intelligence systems.
6. Conduct audits of intelligence systems, working closely with the National Audit Team to ensure compliance.
7. Stay up-to-date with intelligence systems by attending seminars and passing on knowledge to the team.

Requirements:

• Current or recent DV clearance (mandatory).
• Strong experience in intelligence system management.
• Attention to detail and experience in compliance and audit processes.
• Full UK driving license with flexibility to travel.

If you meet the above requirements and are looking for a challenging and rewarding role, we would love to hear from you!
For more details or to apply, contact Lewis Ashcroft at Service Care Solutions.

Job Advertisement: PIP1 Investigator (Assessment & Investigation Unit)
Location: Slough
Hourly Rate: £22.69

Contact: Lewis Ashcroft, Service Care Solutions

Are you ready to make an impact in crime investigation? Join the Assessment and Investigation Unit as a PIP1 Investigator and work alongside police officers and staff to manage and progress criminal investigations. This role offers a unique opportunity to be involved in preparing case files, interviewing suspects and witnesses, and ensuring the welfare of victims.

Key Responsibilities:

• Plan and undertake investigations using various techniques.
• Conduct interviews with suspects and witnesses to gather evidence.
• Support victims throughout the investigation and prosecution process.
• Prepare prosecution files in accordance with CPS requirements.
• Handle and process digital evidence to ensure its court readiness.
• Collaborate with internal stakeholders to complete investigations.

Requirements:

• Good standard of secondary education (including English and Maths).
• Strong communication, problem-solving, and decision-making skills.
• Experience in working under pressure in a team environment.
• Full UK driving license and ability to work flexible shifts.
• PIP 1 accreditation

If you are motivated, detail-oriented, and ready to contribute to a safer community, we would love to hear from you!
For more details or to apply, contact Lewis Ashcroft at Service Care Solutions at 01772 208962 or email Lewis.Ashcroft@servicecare.org.uk

The "must haves" for this role: Degree or equivalent experience Experience of working with and supporting people who have mental health issues (or other disadvantaged groups) into employment Able to demonstrate empathy, tenacity and hope when working alongside people with severe mental health issues Excellent motivational, communication and listening skills A high level of organisation and perseverance For further information about the role, please see attached job description and person specification. Please note the PayScale currently in use is Agenda for Change 2023/2024. We will update the 2024/2025 PayScale once confirmed. Interviews are due to be held on the 7th and 8th of October 2024. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Miranda Jeeawock on 07500 994253 or email: miranda.jeeawock@berkshire.nhs.uk who will be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

People with severe mental health issues face huge barriers when it comes to employment. Over 80 per cent of them would like paid work, but only 8 per cent achieve it.

Could you be part of the team that’s dedicated to addressing this injustice? Berkshire Healthcare’s Individual Placement and Support (IPS) employment service, now in its eighth year, are looking for an employment specialist to champion our mission and support people with severe mental health issues – your clients – to gain, sustain and retain paid work.

Ours is a diverse team and brings many strengths and skills together. We’ll train you in the IPS approach, giving you the tools you need to provide expert support and advice to clients, while also building positive relationships with employers, opening doors, and changing perceptions around mental health. Previous experience working in supported employment and with people with severe mental health issues is an advantage. But above all you'll need empathy, hope and tenacity when working alongside your clients.

We have 1 full time role available (37.5 hours) within our EIP (Early intervention in Psychosis) Team, and you would be expected to travel across West Berkshire, to include Reading, Wokingham and West Berkshire

It’s a highly varied job where you’ll spend most of your week in the community, meeting clients and employers, and making a vital contribution to the team’s activities.
• You’ll support a caseload of up to 20 people with severe mental health issues who are unemployed or struggling in the workplace.
• Working directly with all relevant stakeholders – including clients, clinicians, consultant psychiatrists and employers and Job Centre Plus – you’ll aim to enable your clients to gain, sustain and retain paid employment.
• You’ll have the opportunity to transform the lives of your clients, to give them hope, direction and support their recovery journey. It's also challenging, so you’ll need to be able to demonstrate perseverance, whilst being empathic and dedicated to finding clients a role that’s right for them.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:
• Degree or equivalent experience
• Experience of working with and supporting people who have mental health issues (or other disadvantaged groups) into employment
• Able to demonstrate empathy, tenacity and hope when working alongside people with severe mental health issues
• Excellent motivational, communication and listening skills
• A high level of organisation and perseverance

For further information about the role, please see attached job description and person specification.

Please note the PayScale currently in use is Agenda for Change 2023/2024. We will update the 2024/2025 PayScale once confirmed.

Interviews are due to be held on the 7th and 8th of October 2024.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Miranda Jeeawock on 07500 994253 or email: miranda.jeeawock@berkshire.nhs.uk who will be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 29 Sep 2024

Proud member of the Disability Confident employer scheme

Job Description

Service Care Solutions are recruiting for a Support Worker to work at one of our Independent Hospitals in Somerset.

Shifts: Monday to Sunday

**no sponsorship available**

Job title: Registered Mental Health Nurse Ward Manager

Rate Of Pay: £65,000 to £70,000 per annum.

Shift Patterns: Days and Nights 40hrs a week.

Information about the Role:
Working as an Registered Mental Health Nurse Ward Manager, your duties will include the following:

Using your expert knowledge and clinical judgement to lead the ward team to deliver high quality care.

Monitoring and maintaining high standards of care.

Recognise the value of effective communication and the potential for developing therapeutic relationships, effective teamwork, interdisciplinary working, and patient care

Recognising development needs of individuals and the team, investing in training, mentoring, and coaching to achieve success

Utilising available HR processes such as probation, performance improvement plans and appraisals to support clear expectations and goals for development

Contribute towards Clinical Governance and improving quality standards

Chairing Team Incident Reviews and having a real focus on lessons learnt

Ensuring compliance with all relevant legislation and policies

Monitoring and improving training compliance

Promoting a culture in which assessment, planning and review of care plans are delivered effectively within the broader responsibilities of the role.

Acting as a clinical supervisor and ensuring that all staff participate in clinical supervision

Experience of management and leadership and prioritising key tasks in relation to your sphere of work

Being a site Safeguarding Lead, having cases allocated to investigate and support vulnerable people to be kept safe

Necessary Experience or Qualifications to work as an Registered Mental Health Nurse Ward Manager:

Someone who has a real passion for caring and helping people.

Ideally 1 years' experience as a Ward Manager or 10 years as a RMN.

Current and valid Pin.

Ability to work on shift/rota pattern.

Have the right to the work in the UK

Service Care Solutions Benefits

At Service Care Solutions, we recognise increasing pressures on care staff, both work-based and financial, and want to help ease that burden.

• £250 Referral Bonus Paid after completion of 150 hours for any newly registered candidates who are referred over.

• £150 Job Referral Find your own job bonus - Receive £150 for bringing your own position to us, alternatively this also applies if you are not happy with your current agency but settled in your role we can pay £150 to switch.
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

We have an excellent opportunity for an experienced Electrician to join our team in Bracknell. As an Electrician you will play a crucial role in ensuring the seamless execution of various building projects. From diagnosing faults to delivering repairs, your expertise will contribute to the overall satisfaction of our customers.

Duties will include;

• Electrical works to void and tenanted domestic properties
• NICEIC updates and ensuring compliance
• Fault finding, repairs and testing
• Providing excellent service to all tenants and customers

Working within void and tenanted homes you will be providing an excellent customer service and delivering a high standard of work. This is a fantastic opportunity to secure sociable, full time hours Monday to Friday.

You will be working a standard 37 hour week with potential to take overtime and contribute to the emergency call out service. A company van will be provided and an immediate start is available.

You will need;

• NVQ or City and Guilds in Electrical
• 18th Edition Wiring Regulations
• 2391 Testing & Inspecting
• Full UK Driving Licence

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Job Description

Service Care Solutions are recruiting for a Support Worker to work at one of our Independent Hospitals in Thornford Park.

Shifts: Monday to Sunday

**no sponsorship available**

Service Information

• Across specialist hospitals, residential settings and community-based homes, our clients team of expert clinicians and therapists work together to provide holistic, person-centred care as part of complete care pathway for individuals with diverse and complex needs.
• This hospital provides comprehensive personalised assessment and treatment programmes for males with mental illness/complex care needs as well as those with personality disorder within our Medium & Low Secure services.
• The hospital offers a seamless integral pathway supporting and empowering service users in their recovery and rehabilitation. The medium, low secure and rehabilitation wards, as well as psychiatric intensive care units, are all set within 21 acres in the Berkshire countryside.
• As a support worker, you are someone who looks after the well-being of people in their daily lives. You will help patients living with different physical disabilities and mental health needs to live their lives more independently and support them to reach their potential by providing both physical and emotional support.

Person Specification

The successful applicant must have:

• Have GCSEs in certain subjects, such as Maths, English, or Health and Social care
• Demonstrable knowledge and experience working within Acute Mental Health
• Fantastic communication and Interpersonal skills
• Emotional maturity, compassion and empathy
• Ability to work flexibly and commit to working hours mentioned above.
• It would be beneficial if the applicant is a driver due to the location and shift start times but there is local transport nearby.

Service Care Solutions Benefits

At Service Care Solutions, we recognise increasing pressures on care staff, both work-based and financial, and want to help ease that burden.

• £250 Referral Bonus Paid after completion of 150 hours for any newly registered candidates who are referred over.

• £150 Job Referral Find your own job bonus - Receive £150 for bringing your own position to us, alternatively this also applies if you are not happy with your current agency but settled in your role we can pay £150 to switch.
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

About the Role

Base Location: Reading, Cardiff or Perth - this is a hybrid role working a minimum of two days a week from the office at the advertised location.

Salary: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

Our Customer Service Advisors are at the heart of our business; you are often the first person our customers speak to, and so we need passionate, enthusiastic individuals to join our team. As a Customer Service Advisor, you will be responsible for:

- Providing excellent customer support and guidance through their accounts and successfully billing for consumption used during their billing period.

- Managing of all inbound calls assisting with any customer related queries.

- Managing exception and escalated case related workloads to successfully unblock and release bills to customers in a timely manner.

- Recording all queries and journey milestones correctly on our new operating system, ensuring guaranteed standards and service level agreements are met.

- Ensuring customers are kept informed during each step of the process, whilst managing their expectations in line with our service standards.

What do I need?

To be considered for this role, we would love you to have:

- Previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment.

- The ability to communicate with a variety of customers over the phone, therefore excellent verbal communication skills are essential.

- We are looking for someone who is organised, flexible and self-motivated, with strong time management skills.

- You should be able to demonstrate the ability to work independently and within a team.

- You must have good computer skills with the ability to multitask and think on your feet. You will have the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in RG2 0QE. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

• Food Service Assistant
• Monday to Friday
• 37.5 hours per week
• £11.44 per hour + Sodexo Benefits
• Parking on-site
• Meal provision
• PPE Provided
• Modern and vibrant environment.
• Full training and uniform provided

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Job Description

Support Worker - Children's Residential Service

Salary: £22,000-£24,000 + Sleep Ins

Full-Time Hours + Sleep Ins

Please note that out client DOES NOT offer Tier 2 sponsorship

We are seeking a compassionate and dedicated Support Worker to provide individualized care and support to our children and young people. The Support Worker will be responsible for assisting individuals with daily tasks, promoting independence, and fostering a safe and inclusive environment.

Qualifications:

• Level 3 or above in Residential Childcare
• Empathetic and caring individual with a strong commitment to promoting equality and inclusion
• Previous experience in a support worker or similar role is highly desirable
• Knowledge of person-centered care and the ability to tailor support to individual needs
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits:

• Comprehensive induction programme
• Enhanced maternity and paternity pay
• Pension scheme
• Free DBS check
• Free meals while on shift
• Fully funded training

Responsibilities:

• Provide personal care and support to individuals in accordance with their care plans
• Assist with daily activities, including meal preparation, medication management, and household tasks
• Foster a respectful and inclusive environment that values diversity and promotes independence
• Build positive and trusting relationships with clients and their families
• Document and report any changes in clients' health or emotional well-being
• Collaborate with healthcare professionals and support team members to ensure the highest quality of care

Reference: WILL79508/MW

INDNUR