Total 163 customer service job vacancies in waltham abbey essex

Service Care Solutions are recruiting for an Experienced Speech and Language Therapist to support children and young people with speech, language, and communication difficulties. The post holder will be working within the Essex Community, based at either our North Essex base or our South Essex Base.

Pay: £29,970 - £36,483 DOE Per annum + £250 SCS Welcome Bonus
Location: Essex | Community | Multiple Base Options
Contract: Permanent | Temp | Full-Time | Part-Time | Job Share | Flexible Working

Positions available in line with Band 5/6 & 7

Essential:

• HCPC Registration.
• 2+ Years Experience.
• Registered Member of the Royal College of Speech and Language Therapists.
• Experience working with Children.

Job Description:

• Able to make appropriate clinical decisions following assessment with access to second opinions from highly specialist clinical staff.
• Able to construct clear care plans differentiating appropriate therapy from a range of options, based on analysis of information from assessment, theoretical knowledge, and clinical benchmarking.
• Demonstrates empathy with clients, carers and families often where barriers to understanding exist ensuring that effective communication is achieved to persuade and motivate participation in therapeutic activities.
• Able to communicate complex condition-related information from assessment to clients, carers families and multidisciplinary team members / other professionals, in written and verbal form.
• Able to identify areas for own personal/ professional development evidenced by person development plan/professional portfolio developed within an appraisal/ supervision/ reflective learning framework Able to organise, plan and prioritise own workload.
• Excellent interpersonal skills including observation, listening and empathy skills Negotiates with carers/clients/others around individual case management. Can recognise breakdown/ conflict when occurs and seeks advice and support to resolve

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

To Apply:
Send your CV to: eleanor.binns@servicecare.org.uk

I am recruiting for a Band 6 Speech and Language Therapist to support children and young people with speech, language, and communication difficulties. The post holder will be responsible for the daily organisation of sessions and caseload in consultation with line manager.

Pay: £35 LTD p/h (inflated rate!) + £250 SCS Welcome Bonus
Location: Essex | Community | Multiple Base Options
Contract: Permanent | Temp | Full-Time | Part-Time | Job Share | Flexible Working

Essential:

• HCPC Registration.
• 2+ Years Experience.
• Registered Member of the Royal College of Speech and Language Therapists.
• Experience working with Children.

Job Description:

• Able to make appropriate clinical decisions following assessment with access to second opinions from highly specialist clinical staff.
• Able to construct clear care plans differentiating appropriate therapy from a range of options, based on analysis of information from assessment, theoretical knowledge, and clinical benchmarking.
• Demonstrates empathy with clients, carers and families often where barriers to understanding exist ensuring that effective communication is achieved to persuade and motivate participation in therapeutic activities.
• Able to communicate complex condition-related information from assessment to clients, carers families and multidisciplinary team members / other professionals, in written and verbal form.
• Able to identify areas for own personal/ professional development evidenced by person development plan/professional portfolio developed within an appraisal/ supervision/ reflective learning framework Able to organise, plan and prioritise own workload.
• Excellent interpersonal skills including observation, listening and empathy skills Negotiates with carers/clients/others around individual case management.

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

To Apply:
Send your CV to: eleanor.binns@servicecare.org.uk

Service Care Solutions are recruiting a Mental Health Nurse to work at one of our Independent Hospitals in Essex. The hours will be 07:45 - 20:15 for day shifts & 19:45 - 08:15 Night shifts, with the option to be block booked going forward.

**no sponsorship available**

Service Information

• The service is a Alcohol rehab and Mental Health treatment centre in Essex
• The hospital is set within rural green hospital grounds, within easy reach and comes with free parking on site, making for excellent transport links for staff.
• As a Mental Health Nurse, you will be working within a team that includes a range of professionals.
• You will work under the supervision of the Senior Nurse on shift and will need to have good communication skills, excellent team working skills, be highly self-motivated with a flexible approach, and have some appreciation of mental health conditions.

Person Specification

The successful applicant must have:

• demonstrable Knowledge and experience working within Acute Mental Health and/or eating disorders.
• Practical PMVA Training and Basic Life Support dated within 12 months.
• Mandatory Training dates within 12 months
• Valid NMC pin
• Fantastic communication skills
• Ability to work flexibly and commit to working hours mentioned above.
• It would be beneficial if the applicant is a driver due to the location and shift start times but there is a local bus service that has an agreement to stop at the end of the main drive for staff.

Service Care Solutions Benefits

At Service Care Solutions, we recognise increasing pressures on care staff, both work-based and financial, and want to help ease that burden.

• £250 Referral Bonus Paid after completion of 150 hours for any newly registered candidates who are referred over.

• £150 Job Referral Find your own job bonus - Receive £150 for bringing your own position to us, alternatively this also applies if you are not happy with your current agency but settled in your role we can pay £150 to switch.
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

Calling all Ecologists! We are recruiting to fill a range of ecologist positions
With a Head Office based just outside of the ancient town of Maldon, Essex and a new office opening shortly in Suffolk, Open Spaces is an expanding, multi-disciplinary consultancy practice (landscape architects, tree and ecology consultants), offering a range of opportunities for the right people. Our work encompasses a wide range of project types from single residential developments to multi-phase housing, commercial and educational projects.
We are seeking self-motivated, enthusiastic people to undertake a range of both field surveying and desk-based analysis and report writing, including PEAs, BNG baseline assessments (UK Habs) and calculating pre and post BNG (DEFRA Metrics), protected species surveys, mitigation design and ECoW services. At present, we have multiple opportunities for both assistant level and experienced ecologists to join our busy ecology department.
We will offer a competitive salary dependent on level and experience, flexible working to ensure work-life balance due to some unsociable hours and a TOIL policy due to seasonal survey requirements, annual leave increasing with service, bonus scheme, paid for CIEEM membership, training and equipment budget, contributory pension.
We also welcome enquiries from self-employed/freelance ecologists who wish to work on an external consultant basis.
All positions can be on a full or part-time basis.

Customer Service Advisor

Salary: Dependent on experience
Location: Saffron Walden
Job Type: Full-time, Permanent

Reed Business Support in Cambridge are excited to be working with a well-respected insurance company who are seeking a Customer Service Adviser to join their dedicated team in Saffron Walden. This role is integral to their commitment to providing exceptional service to their customers. As part of a growing agency, you will be at the forefront of maintaining and enhancing their reputation for the personal touch that they are famous for.

Day-to-day of the role:
Engage with both existing and new customers, providing a first-class service experience.
Handle new sales enquiries, policy changes and claims with proactive enthusiasm.
Deliver accurate and timely solutions to customer queries.
Work within a compliant environment, adhering to industry regulations and company policies.
Manage a complex workload and meet strict deadlines.
Utilise IT systems effectively, including Microsoft Office suite.
Required Skills & Qualifications:
Proven experience in a customer service role.
Excellent telephone manner and communication skills.
Superb attention to detail.
A flexible, people-oriented approach to work.
Ability to work to strict deadlines and manage a complex workload.
Proficient IT user, quick to adapt to new systems.
5 GCSEs (or equivalent qualifications) at grade C or above, including Maths and English.

Benefits:
25 days holiday entitlement plus bank holidays.
Health & Wellbeing plan.
Pension Scheme with employer contributions.

To apply for this Customer Service Advisor position, please submit your CV detailing your relevant experience and why you are interested in joining their team.

Service Centre Manager
Essex
Service
Double Days - Monday to Friday
£45,000 - £50,000 + bonus

Gi Pro are proud to be working in partnership with a world-renowned safety company. This company manufactures and services safety equipment used on the frontline saving lives daily.
Job Role:
Are you a dynamic leader who thrives on fostering collaboration and driving results? We're seeking a passionate Contact Centre Manager to lead a high-performing team working within the safety industry.

Typical Duties will involve:

Performance Targets: Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally with customers.
Process Improvement: Analyse internal procedures to identify opportunities for improvement and cost reduction.
Strategic Planning: Contribute to strategic planning for the department and set team objectives accordingly.
Staffing and Scheduling: Organize and plan work schedules based on staffing levels to maintain smooth operations.
Escalation Point: Act as a point of escalation for queries and complaints from both internal and external stakeholders.
Helpdesk Support: Be accountable for providing necessary support within the helpdesk functions.
Audits and Controls: Implement audits and controls across the team to maintain quality and compliance.
Team Development: Develop, coach, mentor, and collaborate with team members to meet operational needs.
Desirable experience

• Demonstrate strong leadership and team management skills, including effective delegation, decision-making, coaching, and people development.
• Experienced in data information handling and skilled in analytical decision-making.
• Possess a strong coaching technique, fostering growth and performance improvement.
• Committed to developing a safety-focused culture within the team.
• Approaches planning activities with a well-organized and systematic mindset.

Apply!

GI Professional - Bullhorn only is acting as an Employment Agency in relation to this vacancy.

Proud member of the Disability Confident employer scheme

Job Title: HR Support Advisor
Contract: 9-Month Fixed Term Contract
Working Hours: 37
Salary: £28,770 - £31,364 per annum
Location: SHQ Kelvedon Park (with some Remote Working)
Closing Date: 14th August 2024

The Role

Are you a dynamic and passionate individual looking to make a difference in a fast-paced environment? Essex County Fire & Rescue Service is seeking an enthusiastic and driven HR Support Advisor to join our People Operations Team and play a crucial role in supporting our employees as they protect and serve our community.

This role is at the forefront of providing key administrative HR support and serves as a first point of contact for managers and colleagues requiring advice on policies and procedures. You will play a vital role in ensuring a smooth experience across the employment lifecycle from onboarding to ongoing support and development.

Ideally, you will be experienced within a HR transactional role and familiar with updating and maintaining HR systems; we use ‘Civica HR’, so experience with this would be a bonus. You will also bring the ability to prioritise HR tasks and queries as they come in.

Providing our customers with a quality experience is our top priority, so a commitment to high standards of service and communication are essential to help us deliver this. The role will be varied, supporting several teams and departments, as well as working collaboratively across the People Services department.

You will be working alongside a great team of HR Support Advisors who truly encourage and support each other in all we do and working for an employer with lots of benefits; including blue-light discounts, family friendly policies and hybrid working options.

What Are We Looking For?
If you can demonstrate the following, we would love to meet you;

Efficiency in managing, prioritising and organising workloads
An ability to well work under pressure and to deadlines
Strong levels of attention to detail and accuracy
Excellent communication skills, both verbal and written
An ability to build and maintain effective working relationships
Previous experience delivering a high quality, customer focused approach

Eligibility

Level 2 Standard of education (e.g. GCSE) or equivalent experience demonstrating basic numeracy and literacy.

The Application Process
This will be a two-part application process:

Application - Initially you will apply via our website by attaching supporting statement. Your supporting statement should be a maximum of 750 words showing us how you meet the essential criteria of the Person Specification for the role. We love it when our applicants write thorough supporting statements so don’t be afraid to go into detail. This will give us a great understanding of your skills and experience and how well you fit the role.

Assessment & Interview – The final part of the recruitment process will be a 30-minute in-tray assessment, followed by a 45-minute values-based interview with some role specific questions.

How to apply

You are required to submit a supporting statement of no more than 750 words detailing how you meet the essential criteria for the role via Civica. It is important that you provide as much evidence as possible as to how you meet the essential criteria of the Person Specification as this statement will be used to shortlist your application. Please ensure you have uploaded the supporting statement before clicking Apply.

Assessment and selection

Stage 1 Application & shortlisting (assessment will be made against the essential criteria of the person specification)

Stage 2 In-tray assessment, followed by an interview (assessment will be made against positive indicators taken from our Code of Ethics and the NFCC Leadership Framework. You can see the NFCC Leadership Framework here: NFCC_Leadership_Framework_Final.pdf (nationalfirechiefs.org.uk)

Closing Date: 14th August 2024
Interview Date: TBC

Disability Confident
Should you wish to discuss support, or access further information, from one of these groups, please contact equalitydiversity@essex-fire.gov.uk

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits via https://www.essex-fire.gov.uk/recruitment/benefits

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.


You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role is subject to a standard Disclosure and Barring Service (DBS) check.

Proud member of the Disability Confident employer scheme

Job Title: Crew Manager (External Transfer-in)
Contract: Permanent
Working Hours: 42 hours per week (2 days, 2 nights, 4 off working pattern)
Salary: Crew Manager B (Competent)
Location: Various across Essex
Closing Date: 31 December 2024

Whilst we currently have vacancies for Crew Managers at Grays, Southend and Harlow, we are open to people transferring in who are looking to be posted to other locations around the County.

Relocation expenses of up to £8,000 can be claimed if you relocate to Essex as part of this application (terms and conditions apply).

All Crew Managers transferring in will be required to attend a Transfer-in course at our Service Training Centre, the next cohort of which is scheduled for January 2025.

Depending on the awarding body of your qualifications, you may also be required to attend further operational courses on joining our Service.

The role 

We are looking existing Wholetime Crew Managers (or equivalent) who share our values and ethics and are looking to transfer into Essex County Fire and Rescue Service to further their careers with a Service with aspirations to the best in the country.

About us  

To help us deliver our mission and to help us on our journey, we are looking for highly motivated individuals with an enthusiasm and aptitude for leading others as a Crew Manager on a station in Essex. 

About you  
The right person for the role will be a role model to others on their station, demonstrating professionalism, an inclusive approach to leading others, and maintaining high standards. You will be committed to the development of yourself and others, and will be prepared to support your colleagues, alongside the operational responsibilities of a Crew Manager.  

If you are excited by the opportunities to lead and support firefighters in Essex, in a county with one of the most diverse risk profiles in England, and think you could make a positive difference to our people and communities, we would love you to apply. 

Eligibility
To be eligible to apply for these opportunities, you must:

hold a substantive role as a Crew Manager, or equivalent, (wholetime / day-duty) within a UK Fire and Rescue Service 

have successfully completed all relevant operation assessments and compulsory courses, and are competent in your current role 

hold Incident Command Level 1

be able to travel around the county as required, to visit all ECFRS fire stations and sites 

not be subject to any current live disciplinary or performance warnings, nor be subject to any informal management for reasons of conduct or performance 

have a valid and current FiTech of 42 VO2 max, and be able to evidence this, including undertaking a pre-fit fitness examination.

How to apply 

You will be required to complete an online application form, and upload a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count must not exceed 750 words no matter which format you choose to present your application.   

You may attach separate documents (such as qualifications, or a CV) should you wish. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Internal candidates looking to progress to Firefighter should not apply through this route. Instead, please apply for the Crew Manager promotion opportunity advertised via the internal Recruitment portal.

Assessment and selection:

The assessment and selection approach will be:

Stage 1  
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria) 

Stage 2  
Operational assessment and Skills-scan

Ethics, Values & Leadership based interview

Assessments for the interview will be made against positive indicators taken from the Code of Ethics and the NFCC Leadership Framework.


Should you wish to have an informal discussion with regards to the role, please email recruitment@essex-fire.gov.uk in the first instance, indicating which station(s) you would most be interested in, and we will arrange for the appropriate Station or Watch Manager to contact you.

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to an enhanced Disclosure and Barring Service (DBS) check.

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire

Proud member of the Disability Confident employer scheme

Job Title: Watch Manager (External Transfer-in)
Contract: Permanent
Working Hours:42 hours per week (2 days, 2 nights, 4 off working pattern in Response; 9-day fortnight Day-duty working pattern in our departmental roles)
Salary: Watch Manager B (Competent)
Location: Various stations and locations across Essex
Closing Date: 31 December 2024

We are currently looking for expressions of interest from Watch Managers looking to transfer into Essex County Fire & Rescue Service ahead of anticipated retirements and Watch Manager opportunities across the Service. These opportunities are both in our Response function (on stations) and in our various Day-duty departments.

Relocation expenses of up to £8,000 can be claimed if you relocate to Essex as part of this application (terms and conditions apply).

All Watch Managers transferring in, including into Day-duty roles, will be required to attend a Transfer-in course at our Service Training Centre, the next cohort of which is scheduled for January 2025. All our Watch Managers are required to maintain operational competence and provide operational cover in line with our Day-duty Officers Riding (DDOR) programme.

Depending on the awarding body of your qualifications, you may also be required to attend further operational courses on joining our Service.

The role 
We are looking existing Wholetime Watch Managers (or equivalent) who share our values and ethics and are looking to transfer into Essex County Fire and Rescue Service to further their careers with a Service with aspirations to the best in the country.

About us  
To help us deliver our mission and to help us on our journey, we are looking for highly motivated individuals with an enthusiasm and aptitude for leading others as a Watch Manager in Essex. 

About you  
The right person for the role will be a role model to others, demonstrating professionalism, an inclusive approach to leading others, and maintaining high standards. You will be committed to the development of yourself and others, and will be prepared to support your colleagues, alongside the operational responsibilities of a Watch Manager.  

If you are excited by the opportunities to lead and support firefighters in Essex, in a county with one of the most diverse risk profiles in England and think you could make a positive difference to our people and communities, we would love you to apply. 

Eligibility
To be eligible to apply for these opportunities, you must:

>hold a substantive role as a Watch Manager, or equivalent, (wholetime / day-duty) within a UK Fire and Rescue Service 
>have successfully completed all relevant operation assessments and compulsory courses, and are competent in your current role 
>hold Incident Command Level 1
>be able to travel around the county as required, to visit all ECFRS fire stations and sites 
>not be subject to any current live disciplinary or performance warnings, nor be subject to any informal management for reasons of conduct or performance 
>have a valid and current FiTech of 42 VO2 max, and be able to evidence this, including undertaking a pre-fit fitness examination.

How to apply 
You will be required to complete an online application form, and upload a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count must not exceed 750 words no matter which format you choose to present your application.   

You may attach separate documents (such as qualifications, or a CV) should you wish. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Assessment and selection:

The assessment and selection approach will be:

Stage 1  
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria) 

Stage 2  
Operational assessment and Skills-scan
Ethics, Values & Leadership presentation & discussion
Role specific interview
Assessments for the interview will be made against positive indicators taken from the Code of Ethics and the NFCC Leadership Framework.

Should you wish to have an informal discussion with regards to the role, please email recruitment@essex-fire.gov.uk in the first instance, indicating which station(s) or departments you would most be interested in, and we will arrange for the appropriate Station Manager to contact you.

Our Culture and Benefits
You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to an enhanced Disclosure and Barring Service (DBS) check.

You are able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

Proud member of the Disability Confident employer scheme

Please see the attached Job description and person specification, to view more detail about each post. Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. If you think you have the right skills, attitude, and enthusiasm that you can bring to this exciting transformation, we would love to hear from you. If you are unsure whether you fit the criteria for the role, we encourage you to get in touch for an informal chat about your experience. Lease contact jody Butler (jody.butler@nelft.nhs.uk)

Job Title: ICT Business Partner
Contract: Permanent
Working Hours: 37 hours per week
Salary: Grade 9 - £43,421 - £46,464
Location: Kelvedon Park
Closing Date: 11th August 2024

*We are open to discuss working arrangements including flexibility over hours and location

The Role
Providing quality effective information technology across our service has never been more important. Our specialist team delivers ICT to frontline and support staff, across 50 stations, as well as at workshops, training centres and offices.

We are committed to enabling our people and transforming our service with technology. It is vital we listen to our colleagues about their needs and inform them about the opportunities. To assist this collaboration and provide the best outcomes, our Business Partners ensure good communication.

What You Will Be Working On
· Working autonomously with Service Managers to improve ways of working and deliver optimal outcomes with technology
· Managing and maintaining a roadmap of required and aspirational ICT activity
· Advising Heads of Department during the creation of business plans to feed into evolving ICT strategy and programmes
· Managing liaison and communication between ICT, services (as our customers) and suppliers to ensure clear understanding and optimal outcomes
· Maintaining a clear view of ICT requirements and aspirations across the organisation, and monitor progress on delivery of these to time/cost/quality/strategic fit
· Facilitating business analysis, measuring efficiency and effectiveness and technical assurance for ICT processes and projects, confirming technology solutions fit with strategic and organisational expectation
· Participating actively in programme and transformation activities, following established governance and control

What Are We Looking For?
We are looking for an ICT Business Partner to join us, directed by the ICT Relationship Manager and in partnership with the ICT Business Partners already in post. Working closely with Heads of Department and service managers, you will build strong effective relationships and provide advice, as well as translating business requirements into the ICT team.

Our digital transformation continues at pace, and we need a confident tech-savvy individual who excels at building collaborative relationships and possesses excellent communication skills. You will play an influential role by explaining technology concepts in plain language, advocating for the organisations’ needs within ICT and presenting a clear view of service requirements, enabling effective capacity management within ICT. You will also be passionate about helping people improve their understanding and capability with ICT, so they can make the most of the tools available to them.

This exciting role requires somebody with an appetite to make a difference and grasp new opportunities. Join in with our passion to enable our people with solutions that assist our Prevention, Protection and Response goals and support the Service’s values.

If you are an internal candidate, you must have discussed your application with your line manager and confirmed with them there are no outstanding issues of conduct or performance. This will be verified prior to shortlisting.

Proud member of the Disability Confident employer scheme

Field Service Engineer
Excellent base salary and London Weighting allowance of £2150 (for eligible candidates)
South Essex and North East London
Core hours: 38.5 hours p/w Monday to Wednesday 08.00 – 16.30 Thursday 08.00 – 16.00 Fridays 8.00 - 15.30

About SMT
My client SMT GB are looking for an experienced and Level 3 qualified plant maintenance Engineer or HGV Mechanic to join their team covering the South Essex and North East London.


SMTGB markets and distributes Volvo Construction Equipment including wheeled loaders, articulated haulers, hydraulic excavators, and utility and road equipment products across the UK.

About the Role
As a mobile engineer you’ll be attending breakdowns as well as carrying out services, maintenance, repairs and overhauls on Volvo heavy plant and machinery at customer sites.

Key Requirements
• Minimum NVQ Level 3 in Plant Maintenance, Land-based engineering or HGV Maintenance
• Mechanical experience in construction or heavy plant machinery
• Proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electronics
• Full UK driving licence
• Right to work in the UK without the requirement of sponsorship

What’s on Offer
• Regular overtime at enhanced rates
• 33 days annual leave including Bank Holidays
• Pension - employer contribution up to 5%
• 8 weeks full sick pay from day 1
• Company bonus
• Life Assurance 4 x annual salary
• Company vehicle - for business use only + fuel card
• Medical and dental health cash plan
• Uniform, full PPE
• Cycle to Work Scheme
• Yulife – Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service

How to Apply
Ready to take on this rewarding role? Click 'apply now' or send your CV to recruitment@resourcebank.co.uk.

Our client is proud to be an equal opportunity employer and looks forward to welcoming you to the team!

To develop an excellent working knowledge of all standard operating procedures required for the role to enable you to effectively support all customers across any of the current or future regions. To image and prepare hardware for deployment, decommission equipment at end of life, manage local equipment stock levels and, refill lap safes To take and action calls for Registration Authority, password management, creation of user accounts, system patch updates, NHS mail administration and other routine requests. To have knowledge of Arden & GEM department internal procedures applicable to the role and appropriate national legislation with respect to Information Systems and Data. Actively engage and participate in the development and implement new ideas, processes and procedures that may improve the services delivered directly to customers, improve the customer experience and/or improve the wellbeing of staff. To provide and receive complex information, escalating to more senior colleagues where necessary. Always ensure accuracy and detail of all calls logged and information recorded on systems to ensure the most efficient resolution. This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues. Follow standard operating procedures for the progress of calls and provide appropriate feedback to customers, and Arden GEM technical teams. To provide Customer Service and technical coverage 24 hours per day 365 days per year on a shift/rota basis. The role will be responsible for the installation, preparation and safe use and storage of expensive equipment that will be used by customers and colleagues. Provide training of own role to new staff and train customers on the correct use of IT equipment being deployed. To undertake audits as necessary to own work . The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

To provide routine first line support directly to customers as well as support to service engineers where required. This may be over the telephone taking incoming calls, making outgoing calls or by completing account administration for NHS mail and Active Directory accounts.

Working as part of a busy, integrated team you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental improvement plans and processes.

To develop an excellent working knowledge of all standard operating procedures required for the role

To image and prepare hardware for deployment, decommission equipment at end of life, manage local equipment stock levels and, refill lap safes

To have knowledge of Arden & GEM department internal procedures applicable to the role and appropriate national legislation with respect to Information Systems and Data.

To provide and receive complex information, escalating to more senior colleagues where necessary. Always ensure accuracy and detail of assets within asset reporting.

This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.

To undertake audits as necessary



Working as part of a large but supportive team, across various operational regions, the IT Service Delivery Team are the front door to AGEM CSU's IT Services. Incorporating remote support, account administration and field engineering services, our established team is the ideal place to start your career in IT. We are passionate about our people and believe in developing our staff to ensure they are committed and valued members of our team. We have a track record of providing a stepping stone to staff progressing within the wider IT Service , along with proven management progression to staff who demonstrate the standards and behaviours we expect within our Service.
• To develop an excellent working knowledge of all standard operating procedures required for the role to enable you to effectively support all customers across any of the current or future regions.
• To image and prepare hardware for deployment, decommission equipment at end of life, manage local equipment stock levels and, refill lap safes
• To take and action calls for Registration Authority, password management, creation of user accounts, system patch updates, NHS mail administration and other routine requests.
• To have knowledge of Arden & GEM department internal procedures applicable to the role and appropriate national legislation with respect to Information Systems and Data.
• Actively engage and participate in the development and implement new ideas, processes and procedures that may improve the services delivered directly to customers, improve the customer experience and/or improve the wellbeing of staff.
• To provide and receive complex information, escalating to more senior colleagues where necessary. Always ensure accuracy and detail of all calls logged and information recorded on systems to ensure the most efficient resolution.
• This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.
• Follow standard operating procedures for the progress of calls and provide appropriate feedback to customers, and Arden GEM technical teams.
• To provide Customer Service and technical coverage 24 hours per day 365 days per year on a shift/rota basis.
• The role will be responsible for the installation, preparation and safe use and storage of expensive equipment that will be used by customers and colleagues.
• Provide training of own role to new staff and train customers on the correct use of IT equipment being deployed.
• To undertake audits as necessary to own work .
• The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.


This advert closes on Sunday 28 Jul 2024

Proud member of the Disability Confident employer scheme

Service Delivery Team Leader

Location: Ongar, Essex

Salary: £30,000PA

Job Type: Full-time, Permanent

Role Overview:

The Service Delivery Team Leader role is varied and involves working alongside internal teams to provide help and offer solutions and support where and when it is needed most.

The Service Delivery Team Leader will have responsibilities covering the day to day managing of the Service Delivery team at Ongar as well being the 'owner' of the customer Short Term Rentals (STR) deliveries and collection requests for the Ongar site. Success in this role means becoming an expert in end-to-end operational delivery, communicating with the third-party hauliers and being able to deliver that service as the need arises.

Key Responsibilities:

Driver Planning & Operations:

• Plan and confirm inbound delivery/collection requests.
• Balance daily workload and priorities in a fast-paced environment.
• Support customer order and collection queries.
• Coordinate with third-party hauliers and provide timely container/stock reports.
• Attend trade shows and industry events as needed.

Business Support:

• Assist in creating customer orders and collections using Vloot.
• Handle customer complaints and queries per the CBBR process.
• Manage faulty container collections and participate in system changes.
• Ensure accuracy using hand scanning technology and support drivers with equipment training.
• Provide logistics information to the production and service delivery team.

Service Delivery & Container Organisation:

• Coordinate drivers, vehicles, loads, and journeys to ensure safety, legal compliance, and cost-effectiveness.
• Conduct regular team briefings and ensure drivers' licenses and vehicle details are updated.
• Report vehicle maintenance needs and liaise with the production and logistics managers.

People Management & Compliance:

• Conduct performance reviews and manage driver development and training.
• Monitor sickness and holidays, ensuring fair application of policies.
• Maintain clean and legally compliant vehicles.
• Ensure well-maintained welfare facilities and manage site health, safety, and environmental responsibilities.

Health & Safety:

• Follow and promote health and safety rules, reporting any incidents or unsafe conditions.
• Lead by example and encourage a proactive approach to health and safety within the team.

Risk & Compliance:

• Adhere to all governance and compliance requirements and ensure regulatory standards are met.

What We Need From You:

Essential

• Full UK driving licence
• Proven experience leading / supervising teams within the UK and distribution operations
• Understanding of supply chain, inventory, distribution, business, and management principles
• Strong team player
• Ability to manage, coach, and provide training for direct team members
• Strong organizational and analytical skills
• Working knowledge of logistics and bespoke inventory software
• Excellent people skills with strong ability to communicate and build with internal and external stakeholders

Desirable

• FLT licence
• Full UK driving licence
• Class C licence
• Ideally hold an IOSH qualification
• Member of the Chartered Institute of Logistics & Transport (CILT)

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.