Total 6 Customer Service job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

The selectee will serve as a Supervisory Public Affairs Specialist in the Office of Director, Office of Communication and Media Relations. Typical work assignments include:

• Managing the development, and execution of strategic public affairs programs and campaigns that convey complex information by leveraging all available communication channels and emerging technology.
• Designing communication strategies that define and convey messages to the intended audience anticipating impending potential ramifications and offering strategies and providing alternative actions and assessments to overcome impediments.
• Providing editorial oversight of speeches, scripts, news, and external audience.
• Establishing and maintaining effective working relationships with members of the press, radio, television, other Federal, state, and local agencies, industries, and civic groups.

This is a trainee position in the Management and Resources Staff (MRS) of the Wireless Telecommunications Bureau (WTB).

The incumbent is an entry level specialist in organizational administrative management programs, and will be responsible for assisting senior level specialist with complex and sometimes controversial studies in a wide variety of administrative management areas that include but are not limited to:

• Budget analysis and preparation
• Personnel and Human Resources work
• Clerical work
• Bureau planning and policy development

The Management Support Assistant assists with the processing of stipend payments for interns and fellows for the Office of Academic Appointments and Internships (OAAI). This position works closely with the Administrative Officer and the Management Support Specialist.

In this position, you will:

• Coordinate with program staff and other SI offices to create and update vendor enrollment records.
• Enter purchase requisition information into SI ERP financial system for academic stipends and stipend payment distributions.
• Provide administrative support to program staff, serving as unit timekeeper and preparing travel order/vouchers in Concur travel system.
• Reconcile central SI reports with organization records, resolving discrepancies by discussion with vendors, SI accounting office, and administrative office.
• Serve as the purchase card holder for OAAI and exercise use of purchase card authority to obtain goods and services for the office.

The Management Support Assistant assists with the processing of stipend payments for interns and fellows for the Office of Academic Appointments and Internships (OAAI). This position works closely with the Administrative Officer and the Management Support Specialist.

In this position, you will:

• Coordinate with program staff and other SI offices to create and update vendor enrollment records.
• Enter purchase requisition information into SI ERP financial system for academic stipends and stipend payment distributions.
• Provide administrative support to program staff, serving as unit timekeeper and preparing travel order/vouchers in Concur travel system.
• Reconcile central SI reports with organization records, resolving discrepancies by discussion with vendors, SI accounting office, and administrative office.
• Serve as the purchase card holder for OAAI and exercise use of purchase card authority to obtain goods and services for the office.

WHAT YOU WILL OWN:

● Ensure the highest quality of customer service to vendors

● Process orders and manage relationships with hundreds of restaurants

● Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses

● Ensure that processes are followed and bring in new ideas for improvements

● Constantly work towards improving customer experience

● Handle customers’ and vendors’ requests, as well as external communication with them

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

1. Candidates have at least an SPM or Diploma certificate

2. At least 1 - 2 years of working experience in the customer service field are preferable

3. Fresh graduates are welcome to apply

4. Required language (s): English & Malay, Mandarin OR Cantonese

5. Able to work in a fast-paced, high-intensity work environment

6. Flexible and able to adapt to fast changes

7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)

8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM

9. Able to join 20 days of training