Total 243 customer service job vacancies in Liverpool, Merseyside

An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Tuesday 12 Nov 2024

Theobjective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment. Principal Responsibilities: Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and author business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. Ensure that their own knowledge/skill set and that of the team remain up to date. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. Provide IM&T service advice to inform IM and PO strategic business planning. Encourage the adoption of Agile approaches to solution developments. Ensure that all deliverables are compliant with the appropriate standards Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

1. Handle Service Desk telephone calls, recording all new incidents using the minimum dataset, and updating existing incident records with any new information received.2. Monitor other communication routes to the Service Desk, eg mailbox, self-service tool, ensuring new incidents are recorded, and customer queries are dealt with promptly.3. Categorise and prioritise incidents and service requests according to guidelines detailed in the Incident management process.4. Provide 1st line support, resolving the majority of incidents at first point of contact, using remote support tools where applicable to achieve this.5. Resolve Incidents not resolved at first point of contact due to the lengthy nature of the fix and, where requested, assist with the 2nd-line support queue6. Assign unresolved Incidents to the appropriate specialist resolver group.7. Log incidents with third party vendors, and take ownership of third party incidents until resolution.8. Liaise with the Connecting for Health Service Desk (or LSP) to raise incidents relating to National Applications: completion of Triage Forms; monitoring and tracking of all Incidents raised with the CfH Service Desk until resolved.9. Responsible for monitoring and tracking ALL Incidents and Service Requests ensuring Incidents are resolved within Service Level Targets10. Communicate updates and service disruptions to users, selecting the most appropriate communication tool, e.g. email, intranet, and providing an estimated resolution time, if possible11. Escalate Major Incidents to the appropriate team, and contribute to Major Incident Reviews, where appropriate12. Identify multiple instances of incidents of a similar nature, and escalate to the appropriate team13. Record appropriate resolution details in the service management software, selecting the relevant resolution categories contributing to the IM Knowledge Base.14. Resolve incidents, where possible, ensuring the customer is satisfied beforehand 15. Conduct User Satisfaction surveys under the instruction of the Service Desk Manager16. The post holder will be required to perform Active Directory administration duties, including password resets & account administration. This may include adding and administering permissions and security groups17. The post holder will be required to perform Email (inc MS Exchange, NHS Mail) administration duties including, but not limited to, mailbox creation, updating email distribution groups and adding and administering Public Folders & Calendars 18. The post holder may be required to provide training to new starters or less experienced Service Desk staff.19. The post holder may be given the opportunity to work as part of a 24hr Service desk which would involve evening and night work.

Company: Service Care Solutions
Trust: Mersey Care NHS Foundation Trust
Location: Hartley Hospital, Curzon Road, Southport, PR8

Position: Non-Medical Prescriber
Specialisation: ADHD Service

Shift Pattern: Monday - Friday | 9am - 5pm
Pay Rate: Band 7 | £30ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Collecting and analysing patient history, symptoms, and behaviours to evaluate ADHD symptoms.
• Identifying and addressing side effects or adverse reactions related to ADHD medications.
• Providing or recommending behavioural management strategies and coping mechanisms.
• Ensuring all practices comply with national ADHD treatment guidelines and prescribing regulations.

Qualifications and Requirements:

• Must hold a non-medical prescriber qualification.
• Fully enhanced valid DBS
• Knowledge of ADHD is required.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£30ph LTD | £26.93 PAYE Inclusive | £24.03 PAYE Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Description:

We are seeking a proactive and compassionate Social Care Advisor to join a well established Social Care team at Wirral Council. This essential role involves handling inquiries from the public and partner agencies, offering advice and signposting to services that support child welfare. You will be the first point of contact for those raising concerns and will work closely with colleagues to ensure that callers receive the information and support they need.

• £14.40 LTD per hour inclusive of holiday pay
• 3 month initial contract with p[ossibility of extension after this

Responsibilities:

• Professionally handle phone calls from the public and partner agencies, addressing concerns about child welfare.
• Provide informed advice and signpost to services outside of social care, where appropriate.
• Record incoming information accurately in the Early Help Module/Liquidlogic database, ensuring a smooth decision-making process.
• Identify high-risk inquiries and ensure they reach the appropriate qualified social worker immediately.
• Support the team by responding to routine and complex inquiries regarding children and families in line with policies and thresholds.
• Maintain confidentiality and a professional image of the service in all communications.
• Participate in team meetings, training, and ongoing supervision to ensure high standards and continuous professional development.

Requirements:

• Qualifications: NVQ Level 3 in a relevant field or equivalent literacy and numeracy skills.
• Skills and Knowledge:
  • Strong communication and interpersonal skills with an understanding of confidentiality requirements.
  • Ability to remain calm and assess information quickly to determine the best course of action.
  • Familiarity with child services, early help, and safeguarding.
  • Proficient in data entry and telephone-based communication.
  • Ability to work as part of a team and manage challenging situations.
• Experience:
  • Experience in a busy team environment, particularly with client information systems.
  • Proven ability to interface effectively over the phone with professionals, agencies, and the public.

Desirable:

• NVQ Level 3 in Customer Care/Business Administration, child protection/safeguarding training, or experience working with vulnerable individuals.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

We are seeking an experienced and motivated Social Care Assessor to join a well-established Adult Social Care Team. You will bring a wealth of knowledge of legislation and practical skills to support individuals in the community while working towards improving their quality of life.

• £19.40 LTD per hour inclusive of holiday pay
• 35 hours per week

Responsibilities

• Conducting Reablement assessments and creating detailed support plans.
• Completing Care Act assessments and evaluating eligibility for ongoing support in the community.
• Assessing individuals under the principles of prevention, reduction, and delay alongside care and support provision.
• Working with a diverse caseload, including individuals with hoarding concerns, substance misuse issues, mental health challenges, learning disabilities, and older adults.
• Utilizing Liquid Logic to record and manage casework accurately and efficiently.
• Supporting adults aged 18+ with a focus on person-centered outcomes.

Requirements

• Proven experience as a Social Care Assessor within a busy Adult Social Care setting.
• Strong knowledge of relevant legislation and the ability to apply it effectively.
• Proficiency in Liquid Logic or similar case management systems.
• Excellent written and verbal communication skills.
• Ability to manage a varied caseload and complete thorough assessments and support plans.
• Knowledge of the Care Act, Mental Capacity Act, and Reablement principles.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Opportunity available for an ANP, based in Merseyside. Work onsite, at a UTC Triage or GP Practice (Home Visits included).

Location: Merseyside
Pay Rate: up to £47 p/h + £250 Welcome Bonus
Contract: Temporary
Hours: Part-Time and Full-Time

All successful applicants receive £250 Welcome Bonus

Duties:

• You will undertake assessment of a range of health and clinical needs of the patient within scope of competence and using clinical practice skills and own clinical judgement to diagnose, refer or discharge patients.
• You will be expected to participate in a range of educational activities to enhance your clinical knowledge and skills with the aim of progressing.
• As part of this role, you will carry out initial assessments with patients, recording a brief history and observations and then signposting patients to the most appropriate service for their healthcare needs.
• You will use your knowledge and experience plan and provide skilled and competent care to meet the patient's health and social care needs and ensure that patients receive high quality clinical care, delivered in a timely manner.

Essential:

• Must have A & E or UTC Experience
• V300
• Level 7 Masters
• Nurse with NMC, Paramedic with HCPC or Pharmacist with GPhC

Benefits:

• Four weekly payroll runs
• £250 Welcome Bonus
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963

Liverpool City Council is seeking a dedicated and experienced Adults Social Worker to join our team. This role is critical in providing essential support to adults transitioning from hospital to home, ensuring they receive the highest quality care and reablement services. You'll work within a collaborative, supportive team committed to making a positive impact on our community.

Responsibilities

• Hospital Discharge: Manage cases involving hospital discharges, coordinating closely with medical professionals to develop smooth, efficient transitions for individuals moving back home.
• Reablement Services: Deliver person-centered reablement plans, helping adults regain independence and maintain dignity in their own homes.
• Assessment and Planning: Conduct assessments to identify individual needs and develop tailored support plans, aligning with the latest best practices in adult social care.
• Multi-Agency Collaboration: Work effectively with healthcare providers, community organisations, and families to provide comprehensive, integrated care.
• Safeguarding: Ensure all safeguarding principles are adhered to, prioritising the well-being and safety of each person under your care.

Requirements

• Experience: Prior experience in hospital discharge and reablement services is essential.
• Qualifications: Degree in Social Work and current registration with Social Work England.
• Skills: Strong assessment, planning, and communication skills, with an ability to manage complex cases independently.
• Knowledge: Familiarity with current legislation, policies, and best practices related to adult social care.
• Personal Qualities: Compassionate, resilient, and proactive, with a commitment to empowering adults in the community.

How to Apply

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Health Care Assistant

Opportunity available for a Health Care Assistant with Paediatric experience to join the team within the A & E Department, Based across North West England

• Providing support and care for patients with physical health needs within a multidisciplinary setting
• Undertaking assigned tasks under the general supervision of a registered nurse, including assisting in assessment, planning, implementation and evaluation of nursing care.
• Supporting the nursing team in the delivery of nursing services and delivering care within the practice.

Start Date: ASAP
Contract: Locum | Full-Time | Part-Time Considered
Hours: Mix of earlies, lates, days and nights

Requirement:

• Healthcare qualification (minimum of either a BTEC or NVQ level)
• 12 months experience working within A & E & with Paediatric Patients

Hourly Rate for this role:
Monday to Friday: £12.00 (PAYE)
Saturday & Sunday: £14.00 (PAYE)
Nights: £16.00 (PAYE)

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact on Eleanor Binns and send your CV to eleanor.binns@servicecare.org.uk

Paediatric Emergency Department Health Care Assistant

Opportunity available for a Health Care Assistant with Paediatric experience to join the team within the A & E Department, Based across North West England

• Providing support and care for patients with physical health needs within a multidisciplinary setting
• Undertaking assigned tasks under the general supervision of a registered nurse, including assisting in assessment, planning, implementation and evaluation of nursing care.
• Supporting the nursing team in the delivery of nursing services and delivering care within the practice.

Start Date: ASAP
Contract: Locum | Full-Time | Part-Time Considered
Hours: Mix of earlies, lates, days and nights

Requirement:

• Healthcare qualification (minimum of either a BTEC or NVQ level)
• 12 months experience working within A & E & with Paediatric Patients

Hourly Rate for this role:
Monday to Friday: £12.00 (PAYE)
Saturday & Sunday: £14.00 (PAYE)
Nights: £16.00 (PAYE)

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact on Eleanor Binns and send your CV to eleanor.binns@servicecare.org.uk

We are looking for a proactive and organised Business Support Administrator to join a well established team at Sefton Council. In this role, you will play a key part in providing essential administrative support, helping our team run smoothly and efficiently. You will assist with various tasks, including managing data on the Sefton Liquid Logic database, taking meeting notes, handling phone inquiries, and gathering information from partner agencies to support the team manager. This role is perfect for a detail-oriented individual who thrives in a team environment and can work under pressure.

• 36 hours per week
• £14.40 LTD per hour inclusive of holiday pay
• 4 month initial contract with possibility of extension after this

Responsibilities

• Data Management: Support the team by updating and managing information in the Sefton Liquid Logic database.
• Administrative Duties: Perform general administrative tasks, including typing, answering calls, and co-ordinating information from partner agencies.
• Meeting Support: Take clear and concise notes during a range of operational meetings, ensuring accurate documentation.
• Information Gathering: Coordinate and gather relevant information from various agencies to assist in team projects and support the manager.

Requirements

• Communication Skills: Strong communication and interpersonal skills are essential for interacting with the team and external partners effectively.
• IT Skills: Proficient in using Liquid Logic or similar databases and other standard office software.
• Teamwork: Ability to work collaboratively in a team setting, supporting colleagues and maintaining a flexible approach to tasks.
• Organisational Skills: Highly organised, with the ability to manage tasks efficiently, meet deadlines, and perform under pressure.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

We are looking for a motivated and detail-oriented Commissioning Support Administrator to join a well established team in Sefton. The role involves providing daily administrative and commissioning support for Individual Patient Activities (IPA) and Continuing Healthcare (CHC) processes, contributing to the effective delivery of services such as Personal Health Budgets, Complex Care, and Funded Nursing Care in line with the National Framework. You'll serve as a key point of contact for commissioning queries, ensuring data accuracy and supporting business-critical functions on behalf of the Merseyside CCG.

• 37.5 hours per week
• 4 month initial contract with possibility of extension after this
• £14.40 LTD per hour inclusive of holiday pay

Responsibilities

• Act as a liaison for patients, relatives, and providers, handling queries with professionalism and sensitivity.
• Coordinate and maintain accurate data processes, in compliance with organisational and regulatory standards.
• Facilitate communication across internal and external stakeholders, including sharing complex information where persuasion or negotiation may be needed.
• Organise and attend meetings, take minutes, and track action items in collaboration with the Chair.
• Provide non-clinical advice to patients, carers, and external stakeholders, ensuring clear guidance on service delivery.
• Assist in training and inducting new staff, supporting them with on-the-job learning.
• Propose and implement updates to policies and procedures in your area, enhancing service efficiency.

Requirements

• Strong background in commissioning or administrative support, with relevant qualifications to at least Vocational Level 3 or equivalent.
• Proven experience in handling non-routine administrative tasks, with a high level of attention to detail.
• Ability to communicate complex or sensitive information effectively, including situations that may require negotiation.
• Skilled in planning and organising multiple tasks, including diary management and event coordination.
• Proficiency in using databases and developing reports, with advanced keyboard skills and a strong working knowledge of systems like Excel.
• Ability to work independently and manage workload based on service priorities.
• Experience in providing non-clinical support and guidance in a healthcare setting is a plus.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

The Family First Service is looking for a compassionate and motivated Family First Case Manager to support families with children aged 0-18 who are experiencing complex, interrelated challenges. This role focuses on helping families develop effective parenting skills, strengthen family dynamics, and improve emotional health and well-being. Our goal is to enhance family outcomes, increase school attendance, reduce risk-taking behaviours, and foster employability.

Responsibilities

• Family Support: Conduct holistic Early Help assessments and collaborate with families to create and implement outcome-focused plans tailored to their unique needs.
• Lead Professional Role: Act as the main contact for each family, coordinating service delivery across multiple agencies to support progress on family plans.
• Multi-Agency Coordination: Facilitate the Team Around the Family process, applying the Signs of Safety/Wellbeing Model, and incorporate other evidence-based programs addressing issues like child development and exploitation.
• Program Development: Participate in the development and delivery of new prevention and early intervention programs for young people and parents.
• Practice Improvement: Engage in activities to support service improvement, including maintaining accurate records and participating in audits.
• Flexible Service Delivery: Support families through early mornings, evenings, and occasional weekends, with appropriate time off in lieu (TOIL).

Requirements

• Relevant Experience: Previous experience in social work, family support, or a related field with an understanding of multi-disciplinary approaches.
• Skills in Engagement: Ability to connect with families and encourage participation in support programs.
• Assessment and Planning: Proficiency in conducting early help assessments, developing action plans, and adapting the Signs of Safety/Wellbeing Model.
• Strong Communication: Excellent interpersonal skills for effective interaction with families, children, and partnering agencies.
• Commitment to Best Practices: Knowledge of safeguarding policies and restorative practices with the ability to maintain accurate records.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.

We are looking for a compassionate and motivated Family First Case Manager to join an established team in Knowsley Council. In the role, you will support families with children aged 0-18 who are experiencing complex, interrelated challenges. This role focuses on helping families develop effective parenting skills, strengthen family dynamics, and improve emotional health and well-being. Our goal is to enhance family outcomes, increase school attendance, reduce risk-taking behaviours, and foster employability.

• 36 hours per week
• An initial 4 month contract with possibility of extension after this

Responsibilities

• Family Support: Conduct holistic Early Help assessments and collaborate with families to create and implement outcome-focused plans tailored to their unique needs.
• Lead Professional Role: Act as the main contact for each family, coordinating service delivery across multiple agencies to support progress on family plans.
• Multi-Agency Coordination: Facilitate the Team Around the Family process, applying the Signs of Safety/Wellbeing Model, and incorporate other evidence-based programs addressing issues like child development and exploitation.
• Program Development: Participate in the development and delivery of new prevention and early intervention programs for young people and parents.
• Practice Improvement: Engage in activities to support service improvement, including maintaining accurate records and participating in audits.
• Flexible Service Delivery: Support families through early mornings, evenings, and occasional weekends, with appropriate time off in lieu (TOIL).

Requirements

• Relevant Experience: Previous experience in social work, family support, or a related field with an understanding of multi-disciplinary approaches.
• Skills in Engagement: Ability to connect with families and encourage participation in support programs.
• Assessment and Planning: Proficiency in conducting early help assessments, developing action plans, and adapting the Signs of Safety/Wellbeing Model.
• Strong Communication: Excellent interpersonal skills for effective interaction with families, children, and partnering agencies.
• Commitment to Best Practices: Knowledge of safeguarding policies and restorative practices with the ability to maintain accurate records.

Apply Now
If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.

How would you like to beinvolved increating innovative solutions that directlybenefitclinical staff and patients within the NHS?In theInformatics Merseyside Development Service,we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.


We are looking for awell organised and enthusiastic individual towork with our management team as aService Delivery Manageron a12-month fixed term contract.This is a new role within the team,giving you theenviable opportunity to shape it as your own.


For more information about the role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Please email Catherine Diaz, Development Service Solutions Manager (Catherine.Diaz@imerseyside.nhs.uk) if you would like to be invited to join this session.




What we can offer:

• Hybrid Working

• Role based training

• Continued personal and professional development

• Consideration of requests for Flexible working arrangements

• Access to NHS staff discounts scheme

• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.

• The opportunity toparticipatein the NHS pension scheme

Shortlisting planned for: 11 November 2024

Interviews planned for: 14 November 2024



The Service Delivery Manager willmanage theday-to-dayworkplan for the IM Development Service,ensuring thatalldevelopment work is carried outtoan agreedscope, within agreed timescales, deliveringanticipatedbenefits.Wherethere is a risk of thisnotbeingthe case, thepost holder willlead onmitigating activities and manageescalation and communication asappropriate.


The role willbe highly visible to external stakeholders,providing a link into the development servicefor partners and customersand managing communication.We are therefore lookingfor someonewithsignificant experiencecommunicating witha variety of stakeholders.


The successful candidate willalso lead on quality assurance of new developments, managing testing,deploymentand transition into “business as usual” fornew solutions.


Informatics Merseyside is an NHS shared serviceproviding digital services and support to health and care organisations across Cheshire and Merseyside and beyond. This includes major acute and specialist trusts, community and mental health services, generalpractitionersand Primary Care Networks (PCNs), Integrated Care Systems (ICSs) and wider NHS service providers, networks and public bodies including NHS England.


Established in October 2006, we have over sixteen years of knowledge and experience in harnessing the benefits of digital technology to enhance ways of working to support better care, improve health, and enable people to live life more independently.


Hosted by Mersey Care NHS Foundation Trust, we employ over 300 digital professionals, as well as clinical informaticians, who share our values and strive for exceptional service.Over the years we have spentsignificant timeand effort engaging with our colleagues and wider stakeholders to build a successful organisation with a reputation for being warm and welcoming and this is just one of the reasons that we have so many long-serving staff.


We are committed to the personal and professional development of our colleagues (both through working in our services and through structured development programmes) and work proactively to support their health and wellbeing through a range of workplace policies and initiatives.


The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.  

We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organization’s (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. 

The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.  

 

Principal Responsibilities: 
1. Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support. 
1. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. 
1. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.  
1. Support the creation of designs and mock-ups for new solutions. 
1. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. 
1. Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. 
1. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain 
1. Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. 
1. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. 
1. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. 
1. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. 
1. Ensure that their own knowledge/skill set and that of the team remain up to date. 
1. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. 
1. Provide IM&T service advice to inform IM and PO strategic business planning. 
1. Encourage the adoption of Agile approaches to solution developments. 
1. Ensure that all deliverables are compliant with the appropriate standards  
1. Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service. 



This advert closes on Sunday 10 Nov 2024