Total 124 customer service job vacancies in berwick upon tweed northumberland

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To answer telephone calls & respond to all enquires directing the public as appropriate. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail. To provide admin support to nursing & clinical staff. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals. To provide nonclinical advice to patients, relatives, the public and internal & external agencies. Responsible for the ordering & maintenance of stock levels clinical & non-clinical. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team. To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Our client is looking for an experienced Service Manager to oversee/manage the service department, plan and implement improvements, manage staff, and handle customer complaints for this independent specialist workshop.

You must have:

Previous service manager experience in franchise dealership is preferred.
Strong Leadership.
Front of house experience.
Great customer service.
Monitoring cost
Be IT literate.
Monitor quality control.
Must be able to train and coach staff.
Assist with workshop job allocation.
An understanding of parts and multi franchised experience is preferred.

If this sounds like you and you are organised, team player, people skill, process orientated, self-motivated, driven, understand company objective, achieve targets and have a full UK driving license, we need to be speaking to you today. Please call 0191 4155010 or click apply now.

Hours: Mon – Fri 8.00 am – 5.30 pm. No Saturdays.

Wages: £40k + DOE

Professional Lead Therapeutic Radiographer To lead and be responsible for the delivery of radiotherapy services and implementation of radiotherapy pathways ensuring a cohesive, effective and seamless service is provided to service users across NCCC and NCCC-NC To be responsible for the safe and efficient use of multiple modalities, cutting edge Radiotherapy equipment, (over both sites) in the development and delivery of novel radiotherapy planning and treatment delivery techniques, and in the undertaking of research and development within the radiotherapy service To provide professional leadership and strategic development of Consultant Radiographers and Advanced Radiotherapy Practitioners working within appropriate expert fields of Radiotherapy practice Responsible for the safe delivery of a high-quality radiotherapy service, in a patient orientated way to agreed standards and within available resources To plan for and respond to changes in service needs and delivery. To take a lead on the strategic and operational management of radiotherapy delivery within the Clinical Board and providing expert advice in relation to radiotherapy delivery issues To advise the Trust and external bodies on radiotherapy delivery issues. This role will work closely in conjunction with Radiotherapy Physics and Medical Staff for delivery of radiotherapy service To provide line management support to the Operational Delivery Network Manager working towards achieving the objectives of the Radiotherapy Service Specification. To provide strategic leadership to the Northern Radiotherapy Network as a core member of the Network Oversight Group, covering area of responsibility

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £33,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

The work of the teams is complex, sensitive and fast-paced and Service Delivery Managers will be responsible for delivering a high-profile, evolving service that continuously adapts to fit our strategic and operational goals. In this role, you are accountable for: 1. Responsible for managing the performance of Team Managers to deliver a variety of Pensions Administration tasks and services. 2. Team Managers OROs, personal development and procedural training. Providing a second level of support through coaching and guidance on management issues whilst also ensuring line managers remain fully empowered in a supportive environment. 3. Create and manage the delivery of operational objectives, through ensuring effective performance management of individuals at all levels. Lead by example showing good practice for people management utilising the available toolkit for all direct reports. Ensuring that Team Managers within the team also follow your lead and that our people are managed in line with the CARE values. 4. Create an environment where all individuals contribute to our results by seeing continuous improvement as part of their role. Seeing through ideas and ensuring that colleagues who suggest changes are given feedback on their suggestions in all circumstances. 5. Day to day responsibility for achievement of all KPIs and statutory targets on a daily/monthly basis, resolving issues to remove delays within our control. 6. Working closely with the Forecasting / Planning and MI team to ensure a good understanding of how to deliver the short and long term plans. Taking responsibility for instigating corrective action to ensure the delivery of customer experience at all times that delivers on KPI through default. 7. Ensure the teams operate fully within the NHS Pensions Quality framework. There should be a continuous cycle of improvements adopted which receives the full commitment of all colleagues. 8. As a senior manager, demonstrate and promote working together and collaborative working. Operate successfully within a matrix management framework by ensuring all team objectives and KPIs are achieved and that accountability to deliver is felt throughout the structure of the team regardless of reporting lines 9. Work with various key stakeholders to effectively manage the expectations for delivery of any change programmes. Ensure there is a clear understanding of the impact, cost and time required to deliver individual projects. 10. Be a catalyst for change and innovation. Acting as one of the lead change agents to ensure transitional change is introduced in a positive and constructive manner. Planning and implementing a successful transition programme using all necessary resources available. 11. Where appropriate: effectively perform key roles or facilitate delegates to inform on projects for client sponsored change. 12. Take an active role in project and programme boards as required, to ensure the achievement of key change project milestones and other targets, risks are mitigated, ensuring that the operational and team perspective is represented in these boards. 13. Contribute to transformational change programmes, improving the customer experience and tax payer value. 14. Take ownership for resolving difficult and contentious issues with customers, clients and other external stakeholders. 15. Demonstrate and promote best practice in terms of public service ethical standards. 16. Support delegated budget management as required. 17. Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such standards are practiced in the interactions with all stakeholders. 18. Participate in wider organisation activities where own recognised strengths may be utilised, ensuring full participation if selected. 19. Be accountable for own personal development plan in order to be fully equipped to meet the current and future management and organisational needs. 20. Deputise as required in the absence of your line manager.

Job Introduction

We are recruiting for a Service Advisor to join our Honda Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary, with a bonus OTE of £36,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

Interview date 12 December 2024

The Northern Centre for Cancer Care (NCCC) is looking to appoint a Radiotherapy Service Manager and Professional Lead Therapeutic Radiographer based in Newcastle.

We are looking for a well-motivated, experienced person to lead the delivery of radiotherapy services within our Cancer Centres in Newcastle and Carlisle (Northern Centre for Cancer Care North Cumbria).

This management position within NCCC/NCCCNC involves the full range of management accountabilities including day-to-day operational management of the radiotherapy department in both Newcastle and North Cumbria.

This post is responsible for teams across both departments incorporating approximately 100 members of staff, predominantly radiographers.

We have 9 Varian TrueBeams, 2 Tomotherapy units, 3 CT Scanners, 1 SXT unit and 1 HDR brachytherapy unit across our two sites, delivering treatment to approximately 6000 new patients per year employing a wide range of therapies including multi-met SRS, lungs SABR, HDR gynae brachytherapy, TBI/TSEI, gated lung therapy and cardiac SABR.

This is an exciting role for a motivated individual keen to drive improvement and join a very supportive and collaborative team.

The post holder takes day-to-day responsibility for delivery of the radiotherapy department’s key performance indicators as laid out in the NHS England’s service specification. This includes achieving the national cancer waiting time targets including the 62 and 31-day waits.

NCCC provides a highly specialized regional radiotherapy service to a population of circa 3.3million across the North East and North Cumbria with radiotherapy service provision for circa 2.0million.

This senior management position within NCCC/NCCC-NC involves the full range of management accountabilities for the delivery of radiotherapy services, including day-to-day operational management of the departments in both Newcastle and North Cumbria. A key objective for the post holder is to ensure equity of service delivery across the geographically spread treatment locations. This requires the post holder to ensure effective agreement exists between the departments in delivery of both strategic and operational objectives in order to deliver integrated care pathways.

The role provides radiotherapy professional leadership to the Radiotherapy Operational Delivery Network (ODN) responsible for providing radiotherapy system leadership and the delivery of NHS England’s vision and ambitions for the modernisation of radiotherapy services

The annual budgetary management responsibilities for this role include £4.6million for staff resources, and operational management and leadership of in excess of 100 staff membersAs part of the senior management team of the Cancer and Haematology Clinical Board, the post holder will work collaboratively to propose and implement changes to radiotherapy service delivery across the two radiotherapy units.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

• Professional Lead Therapeutic Radiographer
• To lead and be responsible for the delivery of radiotherapy services and implementation of radiotherapy pathways ensuring a cohesive, effective and seamless service is provided to service users across NCCC and NCCC-NC
• To be responsible for the safe and efficient use of multiple modalities, cutting edge Radiotherapy equipment, (over both sites) in the development and delivery of novel radiotherapy planning and treatment delivery techniques, and in the undertaking of research and development within the radiotherapy service
• To provide professional leadership and strategic development of Consultant Radiographers and Advanced Radiotherapy Practitioners working within appropriate expert fields of Radiotherapy practice
• Responsible for the safe delivery of a high-quality radiotherapy service, in a patient orientated way to agreed standards and within available resources
• To plan for and respond to changes in service needs and delivery.
• To take a lead on the strategic and operational management of radiotherapy delivery within the Clinical Board and providing expert advice in relation to radiotherapy delivery issues
• To advise the Trust and external bodies on radiotherapy delivery issues.
• This role will work closely in conjunction with Radiotherapy Physics and Medical Staff for delivery of radiotherapy service
• To provide line management support to the Operational Delivery Network Manager working towards achieving the objectives of the Radiotherapy Service Specification.
• To provide strategic leadership to the Northern Radiotherapy Network as a core member of the Network Oversight Group, covering area of responsibility


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

Customer Service
Monday - Sunday 35 hours
£22,000
6 month contract
November start date
Remote

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers? Want to work from the comfort of your own home?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Your new company

A well-established organisation based in Northumberland is looking for a self-motivated, organised customer service professional to join their sales team for a temporary period of 3 months. They are looking for someone with previous experience in sales or customer service who is available at short notice.

Your new role

• High-volume outbound calls to prospective customers from provided leads or cold call lists
• Promote products or services, explaining features, benefits, and pricing to generate sales
• Identify sales opportunities by researching and understanding customer needs
• Follow up on potential leads and maintain relationships to convert them into sales
• Maintain accurate records of all customer interactions
• Provide excellent post-sale customer service to ensure satisfaction and foster repeat business

What you'll need to succeed

• Proven experience in a similar customer service/sales role
• Excellent verbal and written communication
• Strong sales and negotiation skills
• Ability to handle objections
• Self-motivated, with a results-driven mindset
• Ability to work under pressure and meet deadlines

Job details

• Temporary 3 months
• Immediate start
• Competitive hourly rate
• Full-time hours

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Compliance & Procurement Officer
Kingston upon Thames
Homelessness & Mental Health Focussed Homelessness Service
12 Weeks
36 hours
£18.99 LTD / £16.19 PAYE (inc hol)
Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE
Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.

• Ensure properties meet safety standards and support rough sleeper rehousing placements.
• Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
• Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
• Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
• Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
• Oversee property management expenditures and payments related to rough sleeper schemes.
• Prepare quarterly GLA reports and other required statistical data.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.

• Proven experience in marketing and procurement of private sector properties with a track record in lettings.
• Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
• Familiarity with private leasing schemes, including financial and operational considerations.
• Understanding of rough sleepers' needs within temporary accommodations.
• Skilled in partnership working, negotiation, and case management.

THE CONTRACT

• 36 hours, Monday to Friday, 9am-5pm
• 12 weeks with potential for extension or a permanent position
• Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £25

Customer Service Advisor

One Strawberry Lane (the best view of St James’ park)

Newcastle upon Tyne – Hybrid, two days in our One Strawberry Lane office based and 3 days at home (First four weeks will be full time office-based Monday to Friday 9:00 am to 17:00 pm)

Full Time – 37.5 hours per week Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation.

Starting salary: £23,464 pa, with great benefits which include a Health Cash Plan

Start date 25th November 2024

Home, a place where you belong

How about working for one of the top ten Workplace’s in the UK, according to the Great Place to Work 2024 National survey results?

Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.

Do you genuinely care, and get a buzz from helping people?

Fancy going home each day knowing that you have helped change our customers lives for the better.

Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “just” any old customer service role, we’re looking for “customer service heroes” to support our customers.

You bring

• You’re a positive, confident & enthusiastic communicator with the ability to handle objections.
• You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help?
• You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business.
• You care about our customers and give every customer the brilliant experience they deserve.
• You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live chat, and social media to contact us. Have you experience using these tools?
• You’re comfortable leading the conversation and finding the right outcome for our customers.

Job details

• Full Time: Currently Monday to Friday between 8:00 am till 18:00 pm on a shift rotation.
• We staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it.
• This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• All the “tech” you need to enable you to work effectively from either home or the office.
• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.
• Competitive pension scheme with employer contributions
• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.
• Shopping discounts & access to the Blue Light Card discount scheme
• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
• Discounted Gym Membership
• Time off for volunteering
• A wide range of engagement activities in the workplace led by our colleague engagement team.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have and, we will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Start date of 25th November 2024. You must be available for our Office based four-week training programme from that date.

Proud member of the Disability Confident employer scheme

Company: Service Care Solutions
Trust: Newcastle Upon Tyne Hospitals NHS Foundation Trust
Location: Freeman Hospital, Newcastle upon Tyne, NE7

Position: Cook
Specialisation: Catering

Shift Pattern: Early & late shifts across 7 days (Rotational)
Pay Rate: £14.24ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Plan own work on a day-to-day basis.
• Plan, prepare and cook a wide range of dishes with different timings / methods to meet tight deadlines.
• Demonstrate flexibility to work within the diet bay (producing specialised diets) or any other area of the department if needed.
• Provide food that complies with national nutritional policies and food hygiene standards.
• Ensure timely plating and delivery to patient area.

Qualifications and Requirements:

• Fully enhanced DBS
• NVQ Level 3 in food preparation & willing to work to Level 4
• Food hygiene qualification

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£14.24ph LTD | £13.08 PAYE Inclusive of holiday pay

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk.