Total 124 customer service job vacancies in berwick upon tweed northumberland

Job Title: Youth Justice Practitioner
Location: Kingston and Richmond
Pay Rate: £26.00 per hour (PAYE) / £32.21 per hour (Umbrella)

About the Role:
Service Care Solutions is assisting Achieving for Children (AfC) in recruiting a Youth Justice Practitioner. The successful candidate will work within the Targeted Youth Support Service, focusing on preventing and reducing offending by young people. This role involves managing a caseload, supporting young people and families, and working closely with local partners to ensure effective interventions and support.

Key Responsibilities:

• Manage a caseload of young people referred by the Police or court orders.
• Conduct holistic assessments to develop intervention plans.
• Support young people and families in addressing needs related to offending behaviors.
• Act as a Court Officer, including covering occasional Saturday court.
• Work restoratively, promoting welfare and desistance for young people in the criminal justice system.

Qualifications and Experience Required:

• Professional qualification in Children and Youth, Social Care, or Probation (Level 4 or above).
• Experience working with young people involved in offending behavior.
• Strong understanding of Youth Justice National Standards, court processes, and relevant legislation.
• Skills in writing court reports, risk management, and public protection.

Application Contact:
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions at Lewis.Ashcroft@servicecare.org.uk

Customer Service Representative

Newcastle - 6+ month's contract

circa £14 - £21/ hour.

Are you passionate about providing exceptional customer service in a fast-paced environment? A Digital Services Provider is currently seeking a Customer Service Representative in Newcastle. In this role, you will utilize your prior experience in customer service and support to assist us in upholding our commitment to delivering excellent service to our clients.

This is a 5-day onsite role in Newcastle.

Working hours are between 8am and 10pm, Monday to Sunday - we usually work a 6-8 week shift rotation so that you can plan around shifts with plenty of notice.

Key Responsibilities:

• Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide assistance.
• Utilize your prior experience in customer service to handle a variety of customer interactions efficiently and effectively.
• Collaborate with team members and other departments to ensure timely resolution of customer concerns and inquiries.
• Maintain confidentiality and handle sensitive customer data with the utmost care and discretion.
• Demonstrate a strong customer focus and dedication to delivering an outstanding customer experience with every interaction.

Requirements:

• Prior experience in customer service or customer support roles.
• Experience in banking, insurance, or financial services customer service is advantageous.
• Ability to work onsite in Newcastle, five days a week.
• Strong communication skills and the ability to work well in a team environment.
• Excellent problem-solving abilities and attention to detail.

If you're ready to make a positive impact and thrive in a customer-focused environment, apply now!

This is an urgent vacancy shortlisting will take place this week and next so If this is of any interest then please apply directly to the ad, or send your current CV to atoofa.aiman @ randstad.co.uk

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Role:Service Support Officer

Reports to:Registered Manager

About Cera:

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.
We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

Purpose of Role

Manage electronic call monitoring and related compliance, supervision, investigations and continuous improvement with staff ensuring a safe service to the highest level of quality is provided.

Responsibilities

-

Manage visit punctuality and durations in line with contractual and designated care package obligations.

-

Respond to alerts on the system related to non-adherence with scheduled visit start / finish times or planned visit duration.

-

Reconcile visit information daily in line with contractual / regulatory requirements

-

Investigate visit attendance and duration issues, escalating top offending carers and poor behaviour root causes to the Care Coordinator.

-

Triage all inbound alerts, complaints and questions across Cera branch systems, email, phone and walk-ins.

-

Review incoming alerts and queries, resolve where possible or escalate to other team members based on company standard operating procedures.

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Ensure carer payroll queries and alerts are reconciled daily.

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Carry out initial investigations relating to the quality and safety of the service where appropriate and use findings to suggest improvements.

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Support Care Quality Lead in logging of incident information in company's internal systems (Jarvis).

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Ensure branch and carer staff operate in accordance to company's standard operating procedures and regulatory requirements.

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Create and lead on improvement plans to ensure high compliance and a culture of learning and improvement is in place.

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Signpost carer and branch staff to standard operating procedures, policies and best practices.

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Work alongside the Registered Manager to achieve outstanding quality ratings during internal and external quality reviews.

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Assist with accurate data capture and branch reporting.

-

Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of branch.

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Support Registered Manager with daily, weekly and monthly reporting requirements as required

This job description is not intended to provide an exhaustive list of all the associated duties of the role of Service Support Officer and is intended to provide anoverview of the role. We have developed an extensive RASCI - Responsibilities, Accountabilities, Support, Consulted and Informed which gives a lot more detail on the specifics of what you can expect and this will be shared with you by the Registered Manager. Your role is critical to the success of the overall performance of the branch.

Benefits:

- Great Career development opportunities with a fast-growing Company.

- Hardworking team looking to utilise Technology to improve Home Care in the UK.

- Competitive salary.

You'll have access to:

- Training and development for your role and future Career with Cera

- We Carediscount platform and Employee Assistance Programme

- CareFriends referralscheme

What's it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Our Client in Newcastle NE7 are looking to add an experienced Plasterer to their team. You will be based in the Newcastle area working as part of our client's property maintenance teams.

The Working Hours will be:
Monday - Friday
08:00-16:00

The Pay Rate will be:
£17 LTD Per Hour

Responsibilities include:

• You will be responsible for general plastering maintenance and improvements to domestic and untenanted properties.
• Working with bathroom, kitchen and other required areas to deliver high quality work exceeding minimum industry standard quality.
• Delivering the highest quality maintenance plastering work.
• Pre inspect and diagnose selected repair requirements.
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 or equivalent in Plastering.
• 2 years' Experience
• Full UK Driving License

EMEA Service Engineer - Combustion/Flares

Client
Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable staff to complement their outstanding existing team.

The ROLE
Mana is proud to be acting on our Clients behalf in their search for an exceptional International Field Service Engineer to join their team working within the oil and gas industry - this role involves considerable international travel, often at short notice, with c.200 days a year away . When you are not travelling you will be based at home. You will be responsible for:

* Undertaking on-site maintenance and trouble shooting
* Starting -up/commissioning new combustion systems on-site
* Preparing RAM's
* PLC's
* Plant surveys.
* Training Client staff.
* Identify Aftermarket opportunities
* Work with combustion products and systems including burners, thermal oxidizers, flare systems and pollution control equipment.

The CANDIDATE
The successful Multi-skilled Service Engineer will be a consummate professional with experience within a similar environment allied to the desire and ability to forge a career within a market leading organisation:

* Be a good multi-skilled Mechanical/Electrical Engineer.
* Good understanding P&IDs
* A working knowledge of PLCs
* Combustion knowledge and/or PetroChem/oil & gas background advantageous
* Strong background in a mechanical/electrical/chemical field
* It is vital that you are comfortable with considerable time working abroad - up to 200 nights pa.
* Comfortable working at heights/confined spaces/offshore.
* Well presented with excellent customer facing skills.

PACKAGE includes:
Pension - 12%
Additional payment for being away
27 days holiday plus statutory Bank Holidays
Overtime
Expenses Float
Health Care
Dental Care
Life Insurance - 4 times salary
Critical Illness Cover
Childcare Scheme
Employee Assistance Programme
Laptop
Mobile Phone

Office Location: South Lincolnshire/North Cambridgeshire/Rutland
Role is home based when not working, with only occasional trips into the office, so can live anywhere in the UK. Suitable living locations include;
Cambridge
Peterborough
Nottingham
Northampton
Leicester
Kings Lynn
Hull
Aberdean
Newcastle
Leeds
Manchester
Liverpool
Bristol


Alternative Titles: Combustion Start Engineer, Flare -Service Engineer, Process Burner -Repair Technician, Troubleshooting Engineer, Engineer - Petrochemical Industry, Service Engineers - Power Burners, Senior Engineer - Combustion Equipment, Thermal Oxidisers Engineer, Heat Exchange Engineer, PLC Engineer, PetroChem

Mana Search & Selection is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
Key Words -
Combustion Equipment, Flare Gas Recovery, Flare System, Flare Rental, Elevated Flare, Smokeless Flare, Derrick Supported Flares, Ultra Low NOx Burner, Incinerators, Thermal Oxidizer, Service, Boiler Burner, Tail Gas Incinerator, Sulfur Equipment

Service Charge Assistant Accountant

One Strawberry Lane, Newcastle, Hybrid working

Permanent full time (37.5 hpw), Monday to Friday

Salary £26,400 to £29,858 negotiable based on skills and experience, plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you passionate about finance, not fazed by large amounts of data and have a great eye for detail? As a Service Charge Assistant Accountant, you will play a key role in ensuring our service charge accounts are produced on time and accurately to our customers. After all, placing our customers are at the heart of everything we do, is just how we operate.

This is brand new and exciting role within our organisation so a fantastic opportunity to join us at the start of this journey in really making a difference to how we set and manage our service charges for our customers.

Typical day as a Service Charge Assistant Accountant

• Monitoring expenditure, preparing journals, and providing variance analysis.


• Strong working relationships and collaboration with our Leasehold Team to understand how our schemes are set up and the services that we deliver.


• Interpreting and producing financial data into a customer friendly format that means we can demonstrate where our customers money goes.


• Highlighting areas for improvement, where we are under recovering our costs and help us to protect our income.


• Supporting operational colleagues to ensure expenditure is captured and coded correctly.


• Continuously improving processes to enhance our financial services.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK.

You have

• Solid accounting knowledge, either through experience or qualifications such as AAT.


• Experience of social housing or property management service charges, including a robust knowledge of the legislation for the calculation and implementation of service charges.


• Strong proficiency with integrated financial systems and software like Excel in order to analyse large complex data sets.


• Excellent communication skills, with the ability to write clear, concise reports and deliver information to a range of audiences.


• Excellent organisational and time management skills, and the ability to plan and prioritise your own workload.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll be an integral part of both our Financial Reporting team, led by Emily, and our Leasehold team, led by Christine, ensuring brilliant collaboration between the two. We are all super passionate about what we do and there is a great team spirit. We all bring a great eye for detail, creative spark and passion for our roles. We’re keen to ensure we are not just your “typical accountants.”

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you).


• You’ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!


• This is a hybrid role, and you’ll spend 2 days in the office, 3 days working at home.


• Able to use technology for producing financial data, completing online learning and collaborating with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Service Charge Assistant Accountant Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Monday - Friday - No weekend work
Are you a customer service superstar!
Guaranteed weekly base earnings plus healthy commissions and a car on offer

Frizelle Sunshine Automotive  is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydneys North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people. 
We are currently recruiting for a Service Advisor to join the team at Tweed RAM/Jeep .
As a Service Advisor, you'll play a pivotal role in ensuring our guests receive unparalleled customer service and resolution to their vehicle needs.  ... Click here to view more detail / apply for Service Advisor

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Hours:

In a full-time Branch based role you will be working 36 hours across Monday to Saturday to support operating hours in the branch.

We can also consider part-time, with a minimum of 16 hours per week. Your requirements in terms of hours/days will be discussed at interview.

This is a multi-site role, whilst based in our North Berwick branch there will be occasional work required in our Edinburgh Branch.

Salary:

£22,464 Per Annum

Closing Date:

Tue, 8 Oct 2024

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, then Skipton Building Society have the perfect opportunity for you!

We are recruiting for Customer Service Consultants within our North Berwick and Edinburgh branches.

The role of Customer Service Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

Together, you can help us build a better Society!

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

What Is In It For You?

The salary for this role is up to £25,400 per annum dependent on skills and experience.

These are multi-site roles – we have opportunities in both our North Berwick and Edinburgh branches with occasional work being required at the other branch.

We can consider applications from those seeking full time hours (36 hours per week, Monday – Saturday to support operating hours in the branch) or those seeking part time hours (minimum of 16 hours per week, hours/days to be discussed at interview). For those seeking part time hours please note that the salary will be pro rata.

We have a range of other benefits available to you including

• Annual discretionary bonus scheme: on average our Customer Service Consultants received an on-target bonus of 8% dependent on personal and company performance.
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer matched pension contributions – up to 10% per annum.
• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
• A commitment to training and development.
• Private medical insurance for all our colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.

What Will You Be Doing As A Customer Service Consultant?

• Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
• Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
• Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
• Proactive Outreach: You’ll proactively reach out to customers over the phone, identifyingtheir needs and discussing how we can support them.
• Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
• Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.

What Do We Need From You?

• You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.

Your experience working with customers may be in person or over the phone, either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us so if your experience is in a Contact Centre environment you may be just what we’re looking for.Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.

• The ability to work well alongside others, with a ‘one-team’ mindset.
• The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
• The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.

Customer Service Advisor
Newcastle
£13.68p/h
35 hours a week, 5 days out of 7
Temporary contract

The ideal candidate for this role should be passionate about providing a world-class service and have a genuine love for resolving complex queries. They should also describe themselves as customer-oriented, putting the needs of the customer first.
As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by handling inquiries, providing accurate information, and resolving issues in a timely manner. You will be responsible for maintaining a high standard of service, building strong customer relationships, and going above and beyond to exceed expectations.
This is an exciting opportunity to join a leading UK business that is experiencing rapid growth. If you are a motivated individual who thrives in a fast-paced environment and enjoys delivering exceptional customer service, then we would love to hear from you. Join our team of dedicated professionals and contribute to our continued success!

What will you be doing?
* Assisting customers with inquiries, complaints, and product information
* Documenting customer interactions and maintaining accurate records
* Collaborating with other departments to resolve customer issues
* Following company policies and procedures to ensure customer satisfaction
* Continuously improving product knowledge and customer service skills
* Adhering to call centre metrics and meeting performance targets
* Participating in training and development programs to enhance job performance
* Adapting to changes in systems and processes as required
* Maintaining a positive and professional demeanour at all times
* Providing feedback and suggestions for process improvement
* Adhering to security and confidentiality protocols when handling customer information
* Working as part of a team to achieve departmental goals and objectives.

What do you need to apply?
* Strong customer service skills and a customer-oriented mindset
* Problem-solving abilities and the ability to think critically
* Attention to detail and accuracy in processing information
* Ability to work well under pressure and meet deadlines
* Flexibility to work a rotating shift pattern, including evenings and weekends if required
* Previous experience in a similar customer service or call centre role is desirable, but not essential

If you are passionate about providing excellent customer service and enjoy resolving complex queries, then this Customer Service Advisor role in Cardiff could be the perfect opportunity for you. Apply now to join our growing team and make a difference to our customers' experience.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

We have an exciting opportunity to become part of an established and friendly team within Wickersley, Rotherham

You will be working 36 hours per week, with the opportunity for overtime if required, as part of a team caring for a young child with an acquired brain injury. Working alongside some of the resident’s family members, as well as other care professionals, you will be ensuring that the service user has the best quality of life possible.

The service user likes to be active and takes part in trips within the local community including bowling, trips to the cinema. We are looking for someone who will engage with the service user throughout the day and take an active role in making their life the best possible!

Your duties will include:
- Following the care plan to ensure that the service users’ routines are followed to prevent any distress.
- Conduct personal care activities – inc. showering, catheter and bowel care
- Remaining engaged and patient with the service user
- Domestic duties
- Administrating medication
- Recording observation checks

We are looking for someone who has a driving licence and is willing to drive the pool car to various activities and appointments.

This role has become available as one of the longstanding team members is retiring so if you are an outgoing, bubbly character looking for a permanent role then this is the one for you!

WE DO NOT offer Sponsorships, please do not apply for this role if you cannot work a full 36 hours per week without one!


To be suitable for this position you must have:

- An Enhanced DBS Certificate
- Up to date mandatory training certificates
- Full up-to-date CV
- A minimum of 3 months experience working within a hands-on care role
- A referenceable work history
- Full UK Driving Licence
- A bubbly and outgoing personality and a true passion to make the lives of those under your care as fulfilling as possible.

**Please note that we do not offer sponsorships**


Permanent after a successful 12 week period

4 week rotational rota with 2 weekends off a month. Working 36 hours per week Monday to Sunday to include days and night 8am-8pm and 8pm-8am

Rate of pay for the first 3 months is £13.50 per hour, rising to £16.00 for day shifts and £17.00 per hour for nights

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

I am currently working with a professional law firm based in Newcastle. They are seeking a qualified Real Estate Solicitor to join their Newcastle office. This role provides a fantastic opportunity to work within a supportive team.

Role - Real Estate Solicitor

Salary - £40,000 - £50,000 - Negotiable due to experience

Location - Newcastle

Key Responsibilities:

• Stay updated with changes in property law, especially in the context of commercial real estate.
• Draft and review contracts for property transactions, including sale, purchase, and lease agreements.
• Assist with land acquisition, planning permissions, and legal aspects of property development.
• Development work, both commercial and residential;

About you:

• Development work, both commercial and residential;
• Strong ability to interpret property laws and apply them to real-world situations.
• Fully qualified solicitor with a practising certificate

Benefits:

• Hybrid Working
• Pension Scheme
• Private Medical Insurance
• Competitive Salary

If you are interested in this Real estate Solicitor role then don't hesitate to contact Aanisah Khan. Please send your CV to Aanisah.khan@servicecare.org.uk, or call via phone on 01772208969 .

We also offer a referral bonus of up to £250 if you know someone looking for work.

Customer Service Advisor

One Strawberry Lane (the best view of St James’ Park) Start date 28th October 2024

Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00)

Full Time – 37.5 hours per week. Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation.

Starting salary £23,464 pa pro rata, plus Brilliant Benefits including Health Cash Plan!

Home, a place where you belong.

Are you passionate about delivering exceptional service and solving problems for people? Join our Customer Service Centre team at Home Group as a Customer Service Centre Advisor! In this role, you'll be the friendly, first point of contact for our customers, handling a range of queries from maintenance issues to rent and general inquiries. You'll work across voice and digital channels, ensuring every customer gets a consistent, brilliant service. If you’re ready to make a real difference and help our customers navigate their experiences smoothly, this could be your next big opportunity.

Typical day as a Customer Service Centre Advisor

• Handling a diverse range of customer queries via voice and digital channels, diagnosing issues, and providing effective solutions in line with Home Group policies.


• Managing and updating customer information in our CRM systems, ensuring accuracy and confidentiality throughout all interactions.


• Collaborating with Maintenance, Housing, and other teams to ensure timely and efficient resolution of customer concerns and repairs.


• Encouraging and assisting customers to utilise their online accounts, supporting them in performing transactions digitally.


• Timely escalation of complex issues or complaints to the appropriate teams, keeping the customer informed and updated throughout the process.


• Continuously sharing insights and feedback to improve our service, helping to refine processes and support your colleagues in delivering top-notch customer experiences.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You bring

• Strong focus on customer service with a knack for problem-solving and relationship management, ensuring every interaction is handled with care and efficiency.


• Experience with managing customer information electronically, including familiarity with CRM systems and general computer usage.


• Excellent written and verbal communication skills, enabling you to convey information clearly and effectively to all customers.


• A proactive, positive attitude with resilience to handle changes and challenges, ensuring you adapt quickly and maintain service quality.


• Capability to multitask and shift focus based on customer needs, taking personal responsibility for delivering results and meeting deadlines.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• All the “tech” you need to enable you to work effectively from either home or the office.


• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.


• Competitive pension scheme with employer contributions


• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.


• A wide range of engagement activities in the workplace led by our colleague engagement team.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at cscperformanceleaders@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Interviews are scheduled for w/c 23rd September with a start date of 28th October 2024. You must be available for our four-week training programme from that date.

Proud member of the Disability Confident employer scheme