Total 227 customer service job vacancies in havant hampshire po9 1tr

Job Title - Senior Complaint Officer
Location - Eastleigh S05
Contract - Permanent
Hours - 37
Introduction - Are you dedicated to providing top-tier customer service? Do you excel in resolving complex issues and enjoy working in a dynamic environment? Our client, a leading housing association, is looking for a Senior Complaint Officer to join their team and play a crucial role in managing and resolving customer complaints.
Role summary - In this position, you will be an integral part of the Customer Relations Team within the Optimisation and Business Improvement Directorate. Your primary focus will be on managing complex complaints at the final stage of the internal process (Stage 2) and responding to inquiries from the Housing Ombudsman. You will be responsible for investigating cases thoroughly, ensuring all responses are of high quality and delivered within set timeframes.
Key Responsibilities:
* Investigate escalated complaints, making informed decisions based on the specifics of each case.
* Clearly communicate outcomes to customers and stakeholders through both written and verbal communication.
* Prepare comprehensive and well-documented responses for the Housing Ombudsman.
* Work closely with internal teams and external partners, including contractors and local councillors.
* Identify and propose improvements to processes, policies, and systems to prevent complaint escalation.
* Occasionally handle Stage 1 complaints to support the team and manage peak workloads.
Requirements:
Experience: Demonstrated experience in handling complaints, with the ability to analyse complex situations and provide well-supported conclusions.
Skills: Excellent communication skills, attention to detail, and strong organisational capabilities.
Attitude: A customer-centric mindset with a passion for delivering exceptional service and a proactive, solution-oriented approach.
Technical: Proficiency in Microsoft Office (Outlook, Word, Excel) is required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

A great opportunity to develop your career as a Customer Service Representative

Customer Service Representative
" Alton, Hampshire
" Full time / Permanent
" £24,500
" Hybrid Working
" Monday to Friday 8.30am - 5.00pm

A quick look at the role

The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers across the area.
Why it's an opportunity not to be wasted.

You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.

Listening to and understanding the needs of the customer.
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.

Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
Communicating across our depot network to resolve customer queries.
Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.

Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
Requirements

Here's what we require:
" Excellent communication skills
" Be able to work well alone and as part of a team.
" Be motivated and willing to take initiative.
" Calm under pressure and be able to multitask.
" Excellent attention to detail
" Aptitude to work without supervision.

Benefits
" 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
" Generous pension.
" Medical and dental scheme.
" Cycle to work scheme.
" Retail, leisure and travel discounts.
" Free parking on site.
" A robust training and development programme which opens the door to several great internal progression opportunities.

Project Manager - Counter Terrorism Policing Headquarters (CTPHQ)

We are seeking an experienced Project Manager to join Counter Terrorism Policing Headquarters (CTPHQ). In this role, you will be responsible for delivering key projects and work packages within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio.

Role Overview:

• Daily Rate: £550 - £567.50
• Location: CTPHQ
• Reporting To: Senior Project Manager
• Role: Deliver specific projects and workstreams within the CT & PS change portfolio, working flexibly across various initiatives.
• Clearance: Candidates must hold DV clearance

Position within CTPHQ Change Pillar: The Change Pillar manages the Counter Terrorism (CT) and Protective Security (PS) Policing Change Portfolio. It is divided into four teams: Project and Programme Management (PPM), Portfolio Management, Change Management, and Business Design. As a Project Manager within the PPM team, you will oversee the delivery of projects and programmes critical to CT & PS objectives.

Job Purpose: To manage and deliver projects or workstreams across the change lifecycle, adhering to agreed parameters of time, cost, and quality.

Key Responsibilities:

• Project Management: Proactively lead and manage discrete projects or work packages. Report to the Senior Project Manager or Senior Responsible Owner.
• Team Leadership: Manage both staff and contractor teams, ensuring effective project delivery.
• Governance & Control: Maintain project governance through active management of project plans, risk and issue registers, change control, and compliance with PPM standards.
• Documentation & Reporting: Develop and manage Business Cases, create high-quality governance products (e.g., delivery RAG, dependency logs, project plans), and facilitate workshops.
• Change Control: Oversee Change Control Request (CCR) processes, ensuring effective management and audit compliance.
• Resource Management: Lead project teams, manage suppliers, and track resources, including organisation charts and trackers.
• Reporting Cycles: Establish and manage reporting cycles, prepare highlight reports, and ensure timely and accurate reporting to the PMO or PfMO.
• Budget Control: Assist Senior Project Managers/Programme Managers with budget control.
• Professional Guidance: Seek advice from the Programme Management Office (PMO) or Portfolio Management Office (PfMO) and ensure adherence to programme/project management processes and standards.

Required Skills & Experience:

• Project Management Expertise: Proven experience managing projects in complex environments, ideally in technical or ICT settings.
• Methodologies: Knowledge of project management methodologies such as MSP, Agile, and PRINCE2.
• Governance & Documentation: Experience in developing Business Cases, managing project controls, and creating comprehensive documentation.
• Qualifications: PRINCE2 Practitioner or equivalent qualification preferred. Civil Service Contract Management: Foundation is desirable.

How to Apply: For more information or to apply, contact Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or call 01772 208962

Job Title: Business Analyst
Vetting Level: SC at time of application
Daily Rate: £550

Job Summary:
We are seeking an experienced Business Analyst to support the national Counter-Terrorism (CT) Policing Community in developing and managing technology User Requirements, scoping studies, and Business Cases (Government Green Book). The successful candidate will be instrumental in progressing projects through due governance to delivery, crafting various documentation formats, and providing expert advice and guidance on technology. You will also represent the Business Development, Strategy, and Demand (BDSD) and the Technology Pillar at corporate and national technology forums.

Key Responsibilities:

1. User Requirements and Business Cases: Assist the national CT Policing Community in creating user requirements, scoping studies, and business cases by liaising with operational teams, Procurement Services, and Lead Accountants. Ensure new requirements are aligned with national products or services.
2. Needs Assessment: Understand and address the current and future technology needs of the CT Policing Community. Align strategic requirements for technology products and services with national and CTP HQ strategies.
3. Documentation Management: Update and maintain the BDSD Demand Log and the National CT Technology Strategy.
4. Project Commissioning: Collaborate with CTP HQ, Finance Services, Commercial Services, and external agencies to ensure projects are appropriately commissioned and continue to meet the national CT Policing Community's needs.
5. Technology Conduit: Serve as a key point of advice and escalation for technology projects, governance, and issues between the customer and CTP HQ.
6. Relationship Building: Develop and maintain relationships with internal and external policing partners/agencies to address technology needs.
7. Representation: Represent BDSD, the Technology Pillar, and CTP HQ at project/programme boards and corporate forums. Influence direction and represent the customer at national technology forums as needed.
8. Technology Advice: Advise on the suitability of new and emerging technologies and oversee the implementation of national technology projects and initiatives. Provide updates on status and business cases.

Essential Experience:

• Proven track record of extensive Business Analysis experience, including development and project lifecycles.
• Experience producing 'as-Is' and 'to-be' process models using BPMN and conducting Gap Analysis.
• Knowledge of national security accreditation processes and the Cabinet Office Security Policy Framework (SPF).
• Experience in delivering IT-related business cases and familiarity with national and local governance processes.
• Skilled in planning, managing, and facilitating workshops.
• Proficient in producing project artefacts using UML and modelling tools.
• Excellent communication skills, with the ability to present to various audiences.
• Experience working in a structured development environment and with multiple pillars within CTP HQ.

Desirable Qualifications:

• BCS Business Analysis Professional Diploma (formerly ISEB Business Analysis Diploma).
• SFIA skills: Business Analysis level 5.
• Recognised Project Management qualifications.

Contact Details:
For more information or to apply, please contact Lewis Ashcroft at Lewis.ashcroft@servicecare.org.uk or call 01772 208962.

Estimator
Perm role £55k
New Milton - Hampshire

About the role
The 'Estimator' is an integral member of the team responsible for dealing with tenders from receipt of enquiry, sending out enquiries to subcontractors, finalizing tenders to submission under the direction of the Commercial Director. Upon a tender being successful you will then be required to complete a handover and support the project managers in liaising with suppliers and subcontractors, as and when required.
The successful candidate will ideally have experience of working on interiors and / or shop fitting projects, preferably with a background in the trade having worked their way up to an 'Estimator.'

Responsibilities and Duties

• Attend client meetings and assist with determination of project requirements, as and when required
• Interpret drawings from concept designs through to full working construction drawings.
• Complete detailed, trade specific enquiries and accurately communicate relevant information to the various subcontractors.
• Effectively and accurately communicate relevant information to the client and project team.
• Maintain regular, consistent high level of service and professional relationships at all times with the client(s).
• Identifying and minimise risk to the business.
• Good understanding of construction methods and materials.
• Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others

Experience

• Experience in the Shopfitting and Interior fit-out industry
• Ability to interpret drawings produce take-offs and prepare bill of quantities
• Experience of AutoCAD
• trade specific enquiries and accurately communicate relevant information to the various subcontractors to ensure accuracy of pricing
• Supporting the project team in placing orders with suppliers and subcontractors
• purchasing of materials: hiring of plant and arranging / booking of deliveries as and when required
• Valid UK Driving license
• Experience: Estimating/surveying: 3 years (required)

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Accommodation & Lettings Officer
Gosport, Portsmouth
Temporary, 3 Months (Potential for Extension)
37 hours per week

Portsmouth Borough Authority is seeking a dedicated Accommodation & Lettings Officer to join our team in Gosport. This is a full-time role for 37 hours per week, Monday to Friday, with potential for flexible working hours.

The Role:
The Accommodation & Lettings Officer will support the Accommodation & Lettings Team within the housing needs & advice section. Key responsibilities include:

• Allocating social housing in line with allocation policies
• Verifying housing applications and understanding future housing demands
• Managing administrative functions for the allocations scheme
• Updating and maintaining nomination agreements with housing partners
• Arranging emergency housing for homeless households
• Assisting in maximise rental income through housing benefit applications
• Managing waiting lists for temporary accommodation and move-on requirements
• Monitoring accommodation refusals and making recommendations
• Assisting the Accommodation & Lettings Officer (private sector) with administrative tasks
• Providing vital administrative support, including maintaining customer records, processing invoices, and updating systems and spreadsheets

The Candidate:
We are looking for someone with previous experience in a similar role. The ideal candidate will:

• Have knowledge and relevant experience in allocating social housing via a housing scheme
• Be confident, with strong verbal and written communication skills and attention to detail
• Be able to negotiate, interpret policy, and communicate impacts effectively
• Have general office experience and understand working within a busy frontline service
• Be customer-focused, demonstrating high standards of customer service
• Possess good IT skills, including Microsoft Office applications
• Have strong numeracy and literacy skills
• Be proactive, motivated, and able to work accurately under pressure
• Have good interpersonal and teamwork skills, with experience in a frontline service
• Be a creative thinker, able to suggest innovative solutions
• Be committed to equal opportunities
• Be willing to question current procedures and suggest improvements

The Contract:

• 37 hours per week, Monday to Friday
• 3 months, with potential to become permanent

How to Apply:
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call 01772208966 to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

What is a Customer Service Advisor at Sovereign Network Group?

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working.

We offer a starting salary of £23,088. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.



What we look for

We are looking for people with great customer service skills who have the ability to actively listen
Our calls can be complex and difficult so you will need to be resilient.
We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
The ability to turn a problem in to a solution.
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business
The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.



What we offer you

As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available



Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!



About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Proud member of the Disability Confident employer scheme

About the Role

Base Location: Portsmouth or Perth

Salary: £41,583 - £48,296 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available - hybrid working (3 days in the office, 2 days from home)

We are looking for a Customer Service Journey Designer to join our team!

As a Customer Service Designer, you'll be responsible for the support of improving customer journeys to provide improvement in customer experience and efficiency.

You will provide insight and support with a good understanding of the specific customer journeys you will be working on, holding immersive knowledge in both the customer needs and operational requirements.

As a Customer Service Designer, you will also analyse customer insights and provide recommendations on improvements required, embedding a customer centric approach that is safe and drives ownership at the heart of the business.

You will work with key stakeholders, senior leaders, and business unit owners to develop a roadmap for improvement.

Key responsibilities in this role will include:

- Analyse customer insights, provide recommendations, advise on change requests of customer journeys, assessing impacts of change across processes and system changes to the customer journey.

- Build strong relationships, and bring together multiple stakeholders, both internal and external to execute on a common goal.

- Provide support to new projects on initial journey mapping and requirement setting.

- Contribute to the discovery of problem statements using data and customer insight.

- Designing, refining and communication of current and future state journey maps.

- Facilitate workshops and engage with business units to drive opportunities for improvement, acting as the primary voice of the customer.

What do I need?

To be considered for this role, we would love you to have:

- A passion for customer experience with experience of customer process and continuous improvement methodology.

- Experience working in the Energy sector or a similar market and an understanding of regulatory requirements.

- Experience developing process maps, flow diagrams and related documentation for process redesign.

- Strong analytical and problem-solving skills, attention to detail and a focus on delivering results.

- Strong IT skills with the ability to understand the benefits of and adapt to new tech solutions quickly.

We are looking for candidates that are customer-focused, putting the customer at the heart of everything they do.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

Customer Service Advisors

Start Date: 16th September
Duration: Up to 3 months
Location: Central Winchester
Pay: £11.83 per hour
Bonus: Free parking!

Are you a friendly, proactive individual looking for a dynamic role in a supportive environment? We're seeking two enthusiastic Customer Service Advisors to join a small, dedicated team at a well-established organisation in central Winchester. This is your chance to contribute to an exciting supplier change project and make a real impact!

What You'll Do:

• Engage with Customers: Speak with customers over the phone, face-to-face, and online to assist with changes.
• Handle enquiries: Answer calls promptly and politely, responding to enquiries and taking detailed messages.
• Provide Support: Update information in our internal CRM systems and assist with general administration and forms.
• Build Relationships: Create positive rapport with customers, ensuring they feel heard and supported during times of change.
• Work Reactively: Tackle challenges as they arise with a can-do attitude.
• Use Basic Tech: Navigate basic computer systems, including the MS Office suite.
• Seek Guidance: Do not hesitate to ask questions or request help when needed.
• Show Empathy: Comfort customers and manage sensitive situations with care and understanding.

Full training will be provided, and you will have a supervisor on hand and never too far away to offer support as and when you need it.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Accounting Technician

Location: Portsmouth

Contract: Temporary (6 month initial)

Rate: £20 - £23 Per Hour Umbrella

Start date: ASAP

*Hybrid Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting on behalf of a Local Authority in Portsmouth for a dedicated Accounting Technician to join the team on a temporary basis. This pivotal role involves supporting senior accountants in delivering top-notch financial management, professional advice, and accountancy services. This position offers a unique opportunity to contribute to the financial efficiency and effectiveness of vital public services.

Main responsibilities

• Assist Senior Accountants in delivering high-quality financial management and professional advice.
• Participate in budget oversight, forecasting, and driving the budget process.
• Prepare final accounts and statutory financial statements and provide various financial analyses as requested.
• Ensure adherence to financial regulations and codes of practice.

Candidate Requirements

• Must be a qualified Accounting Technician or hold a CCAB equivalent certification.
• Proven experience in preparing budgets and assisting in the preparation of monthly budget monitoring reports.
• Experience in preparing monthly accounts, financial monitoring, and final annual accounts.
• High standard of spreadsheet skills, proficiency in Word, Outlook, and experience with financial information systems like Oracle Fusion.
• Strong organisational abilities to prioritise work and meet key deadlines efficiently.
• Ability to communicate effectively with staff at all levels, including senior officers.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:
Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.
Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:
• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:
• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:
• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata) per financial year.
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: £24,238:00 per year.

Schedule: Structured 12 hour shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;
a. Name.
b. Age.
c. Previous or current UK Military Service unit.
d. Previous or current UK Military Service time period / date left.

Job Title: HR Advisor (Human Resources)
Salary: £18.06 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Southampton, SO14
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Are you passionate about HR and Organizational Development? Join our client's team and contribute to shaping a sustainable and effective workforce strategy. This role is integral to supporting the HR Business Partners and management teams, ensuring a modern, efficient, and employee-centric environment.

Key Duties and Responsibilities:

• Provide first-level professional HR advice and support for workforce changes and employee relations.
• Assist HR Business Partners in implementing HR and OD interventions to enhance employee engagement and performance.
• Contribute to workforce planning, supporting training and development aligned with Council priorities.
• Collaborate with management to ensure processes adhere to Council policies.
• Participate in HR and OD projects to improve the HR service and foster a great workplace.
• Maintain positive relationships with TU representatives to minimize workplace disputes.
• Research and develop HR policies meeting organizational and legislative needs.

Qualifications and Experience:

• Knowledge of people management policy and practice, advising managers in large organizations.
• Experience in developing and implementing pragmatic HR policies.
• Capability in workforce planning and understanding of equality issues in the workplace.
• Proficient in IT and digital solutions for improving productivity.
• Excellent verbal and written communication skills.
• Experienced in dealing with and advising managers in Employee Relations Cases.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.

• Continuation of armed services pension or new pension if in receipt of full military pension already.

• Subsidised military accommodation available (SLA/SFA).

• Up to 30 Days Annual Leave (Pro Rata).

• Free medical/dental

• You choose your location.

• Home to duty payment subject to conditions (HDT)

• Up to 2 weeks Adventurous Training per year (not compulsory).

• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: Starting at £24,238.00 per year.

Schedule: 12 hour shifts on a structured shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;

a. Name.

b. Age.

c. Previous or current UK Military Service unit.

d. Previous or current UK Military Service time period / date left.

Thank you for your interest in becoming a Area Advocacy Clerking Manager. This information tells you everything you need to know about the role and what it’s like to work for the Crown Prosecution Service (CPS).

About the Crown Prosecution Service

We protect the public by prosecuting the right person for the right offence.

We’re independent and we make our decisions fairly and objectively by following our Code for Crown Prosecutors. If a case meets our legal test we charge the suspect, present the evidence and ask a court to find the defendant guilty.

You can find out more about our role on our website: cps.gov.uk/about-cps


The role of an Area Advocacy Clerking Manager

The B2 Area Advocacy Clerking Manager leads the Advocacy Clerking Team, with responsibility for training, workloads, managing the day-to-day business and performance, ensuring efficient and effective clerking processes and being the focal point for stakeholder engagement and management.

The B2 Area Advocacy Clerking Manager is responsible for line management of B1 Advocacy Clerking Manager/s within the Advocacy Clerking Unit. Managing and monitoring attendance, performance and wellbeing, taking a pro-active approach to promoting self-development in relation to staff.

Providing leadership in all aspects of the Crown Advocate Unit performance and management, including the implementation of major change initiatives.

Taking a pivotal role with internal and external stakeholders in order to drive through strategic change and improvements within the Unit and to meet the needs of the Business.

Fosters partnerships with key CJS stakeholders including the Bar, Chambers, and
HMCTS to aid quality service.

The B2 Area Advocacy Clerking Manager ensures the instruction of advocates in accordance with CPS principles, including the Briefing Principles and the joint CPS and Bar Diversity and Inclusion Statement, contributing to fair and equitable briefing and high-quality advocacy that represent the communities that we serve.

Management of the CPS clerking digital systems and utilising available reports to
inform engagement and continuous improvement.

The responsibilities of an Area Advocacy Clerking Manager

• The role is the visible and proactive focal point for the Area’s Advocacy Clerking Team.
• Stakeholder engagement and key regular liaison role with other core teams in the business, for briefing principles compliance, data recording, succession planning and business need.
• Proactively building and maintaining good working relationships with Barristers Chambers, HMCTS and other Criminal Justice partners.
• Communicating a clear vision and direction, with clear accountabilities and decision- making guidance. To be an active member of the Area senior management team, contributing to the development and delivery of Area Business and strategic plans ensuring that team issues are represented.
• Proactively managing and ensuring deployment of Advocacy Clerking Managers is in line with CPS strategies, ensuring standards of performance, conduct, attendance are managed in line with Service’s HR procedures and policies. Taking an active and considered approach to promoting self-development of staff within the team, providing support either collectively or on an individual basis where there are particular areas of concern.
• Leading the team through periods of change setting a clear vision of what the Area is trying to achieve and involves staff fully in delivery and change implementation.
• Ensuring appropriate communication with the team takes place, including assisting with identifying and solving daily problems.

Carbon60 are currently working alongside one of the UK's leading energy suppliers based in Havant to recruit a number of Customer communication advisor on a temp basis for the next 8 months.

The position will focus on ensuring customer communication regarding planned power outages due to essential maintenance is effective in providing up to date information.

We are looking for 6 individuals who have a talent for providing excellent customer service and a strong attention to detail.

These positions will be based in the office 5 days a week on a rotational shift basis including 2 Saturday in every 6 weeks.

Key Responsibilities:

• Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information.
• Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
• Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services.
• Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
• Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours.

Qualifications and Skills:

• Outstanding customer service skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail.
• Confidence in discussing vulnerabilities and support options with customers.
• Ability to work collaboratively with engineers and office staff.
• Flexibility to work and provide support during adverse weather conditions.

This is an excellent opportunity to work with a leading company, gain skills within customer service coupled with competitive rates of pay.

Interviews will be held shortly with starts available over the next 2 weeks.

All candidates will be required to complete a basic BPSS (criminal record check)

For more information on these roles please contact the Carbon60 team.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.