Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis.

Location: Northallerton

Job role/responsibilities:
As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team.

• Provide technical support for ICT equipment, infrastructure, and applications via various channels (phone, in person, self-service), resolving issues and addressing inquiries effectively.
• Respond to and manage ICT service cases, aligning with service level agreements and ensuring quality service reporting data to support broader ICT operations.
• Collaborate within the Service Support Team to influence the Service Delivery strategy, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
• Engage positively with stakeholders, gathering feedback to ensure the service desk activities meet present and future business needs. Identify and propose innovations for enhancing the service transition lifecycle to support organizational requirements.
• Support incident management and request fulfilment, meeting established time and performance quality standards across the department.
• Assist line management in incident and request fulfilment management, including communication with end users and third-party providers, keeping the service support manager informed of ongoing activities and outstanding issues.
• Contribute to developing and implementing service support processes, compliance requirements, consulting with clients, fostering knowledge sharing, participating in relevant events, and contributing to a knowledge library following policy and process guidelines for documentation.

Requirements:

• To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service.
• You will have a knowledge of incident and request fulfilment processes with a good attention to detail.
• You will be a problem solver with analytical skills in a highly technical customer focused service environment.
• With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters.
• You will be able to communicate in the appropriate style and language with a wide range of contacts.
• You will have experience of public sector including procurement and ideally in an emergency service setting such as Police or Fire and Rescue Services.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.

Care Co-Ordinator

Opportunity for a Care Co-ordinator to work within the Cambridge Locality Team, Based in Cambridge.

The hourly rate for this role is: £26.00 Per Hour

The team sits within the Cambridge Locality Team with the role predominately managing a caseload of diverse service users, delivering a range of clinical skills and building a therapeutic and recovery-based relationship. You will be taking on the role of care co-ordinator for clients and provide leadership to support others and ensuring that full assessment of individual care. needs are undertaken. There care must be planned, implemented and reviewed on a regular basis. As part of this role you will be acting as a role model and promote effective teamwork across the service to meet individual client needs. You must be able to ensure that the CPA and Mental Health Act is
adhered to at all times, and to work within the boundaries set out by the Trust' Policies and
Procedures.

This role is to commence ASAP and will be full time working Monday to Friday, 9am to 5pm


The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new nurses that register with our agency. Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

Customer Team Leader
Location: Station Road, Histon, CB24 9LQ
Pay: £13.32 per hour + great benefits
Contract: 15 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview
Full training given
You can now apply for this role using your mobile device


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


As a customer team leader at Co-op, you'll help put our store purpose into practice. You'll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.


In return, we'll help you to become a purpose driven Co-op leader. You'll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you're in a great place to grab it.


What you'll do


* Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Engage with everyone to succeed together - you'll build your team's capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind
* Make sure the store is safe, legal and operational - you'll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes
* Embrace change - you'll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities
* Co-operate for a fairer world - you'll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan


This job would suit people who have


* genuine care for the needs of customers and colleagues
* the ability to strike a balance between leading the team and supporting on the shopfloor
* great communication skills, with the ability to build positive relationships with all kinds of people
* strong organisational and problem solving skills
* a desire to learn, grow and develop your skills
* the flexibility to work a range of shifts


Why Co-op?


We'll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You'll also get package that includes:


* competitive pay and opportunities for overtime
* Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
* premium rates for hours worked before 6am or after 10pm
* flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)
* Holidays starting from 36 days per year (includes bank holidays) pro rata for part time
* 30% off Co-op branded products in our food stores
* 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* pension with up to 10% employer contributions
* cycle to work scheme
* services to support your physical, mental and financial wellbeing


Building an inclusive workplace


We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.


#2

Proud member of the Disability Confident employer scheme

I am seeking an established Service Manager to oversee a beautiful Residential service within Ely in Cambridgeshire. As the Service Manager, you will be responsible for the management of a rehabilitation service for adults with an Acquired Brain Injury (ABI). The service supports people who have sustained a life changing injury such as a stroke or a traumatic brain injury who are well enough to leave hospital, but that require intensive rehabilitation before they can safely return home.
The team within this service includes a multi-disciplinary team of occupational therapists, physiotherapists, psychologists and speech and language therapists, who work collaboratively with support workers to enable individuals to achieve their goals, such as regaining the ability to walk, talk or re-learn daily skills.
You will be responsible for managing all aspects of the service to ensure the highest quality standards of treatment and care.
Key Responsibilities of a Service Manager:
* Responsible for the management and supervision of staff to enable them to maximise their potential, through leadership, coaching, example, support and guidance.
* Responsible for budget management.
* Adhering to all CQC regulations and raising standards of care where necessary.
* Be responsible for the negotiation of contracts and fees with Local Authorities and PCT`s for new and existing services.
* You will be required to maintain the high care standards that have been set in the home and be an excellent manager of staff.

Key requirements a Service Manager must have:
* An experienced Service Manager with a QCF (NVQ) level 5 Diploma in Health and Social Care or equivalent
* A record of managing a high quality, residential service
* A strong commitment to person-centred independence-building services
* Experience of managing budgets and financial systems
* An experienced people leader with a track record of developing a team and managing performance

This is a full-time role, and flexibility may be required according to the needs of the service you support. A generous salary is on offer for this role up to £48,000 and company benefits.

You will be joining an established care organisation with a great reputation, growth plans and great progression opportunities! Does this sound like an exciting next step in your career?

Contact Heidi Chapman today to find out more: 01293 848170 / heidi.chapman@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

A new position has become available for a Flight Service Coordinator covering maternity leave at our Cambridge Airport.

Purpose of the position

The Flight Service Coordinator is responsible for processing all customers in and through the Jet Centre from the beginning of an enquiry to passenger handling.

This includes ensuring that customer requests (handling, catering, hotels, taxis etc) are met to the highest standards, through maintaining exceptional professional customer service skills whilst adhering to set regulations.

Responsibilities:

• Submit mandatory immigration and customs forms.
• Check in and boarding duties for regular flight schedules and ad hoc flights.
• Provide follow me services (when necessary)
• Marshalling and dispatching of aircraft (when necessary)
• Chocking of the Aircraft (when necessary)
• Adhere to security procedures and carry out security related duties as necessary, including security screening of passengers, staff and crew.
• Assist with HBR process to meet regulated requirements, including movement of baggage and other items.
• Plan and coordinate flights in cooperation with responsible airport departments.
• Organise fuel, catering, transportation, aircraft services, parking, hangarage, loading of cabin and inflight services.
• Escort passengers, crew, and any other vehicles / persons on the airfield
• Arrange hotel, limousine and taxi reservations.
• Process, respond to queries and amend handling requests (ensuring all charges are correct on handling orders)
• Meet and greet passengers and crew.
• Provide services for aircraft requested by crew
• Provide transport for passengers and crew.
• Provide weather, NOTAMs and documents for flight crew.
• Update FBO computer system to ensure correct billing to customers.
• Charge via cash or credit card according to the handling orders

Behavioural Competencies:

• Deliver customer needs Anticipate requirements.
• Communicate Effectively.
• Demonstrate technical expertise.
• Collaborate and break down barriers.
• Consider broader environment / Be commercially aware.
• Be innovative.
• Develop yourself.

Education:

• No criminal record (for requesting airport document of identification and a criminal history record from your current country of residence)
• Ability to work on own initiative and take responsibility where necessary and to work as part of a team.
• Reliable and flexible to work shifts as required.
• To provide a 5-year checkable history (to meet regulations)
• Lived in the UK for a min of 3 years (to meet regulations)

Experience:

• Customer service orientated personality with the ability to deal with demanding passengers and crew.
• Must be proactive, flexible, organised, and capable of handling multiple tasks.
• Good written and spoken communication skills.
• Interpersonal skills. -Smart appearance. -Ability to work under pressure. -Excellent attention to detail. -Ability to prioritise workload.
• Computer literate,
• Follow safety and security procedures, and put them into effect
• Security Officer Trained and DNXCT trained would be an advantage

Additional local needs

• Driving licence
• Experience in working in a customer service environment.
• Good standard of English language required.

Good Morning,

Are you a Consultant Psychologist / Consultant Neuropsychologist looking for the flexibility of a full or part time role? Do you have previous experience supporting Adults with Neurological conditions?

Service Care Solutions are recruiting for an experienced Consultant Clinical Psychologist to support our established client in the Cambridgeshire area. The service provides specialist therapeutic and rehabilitation pathways for those affected by a neurological or mental health condition for which challenging behaviour may be the leading impairment.

The service provides specialist treatment, rehabilitation and complex care for Adults with a range of Neurological conditions including Huntington's disease, an acquired or traumatic brain injury, frontotemporal dementia or functional disorders. The unit has 38-beds across 4 wards.

Job Purpose: Consultant Psychologist

Salary: £80,000 - £85,000 per annum + £250 SCS Sign-Up Bonus

Location: Cambridgeshire

Working Hours: Monday to Friday, 09:00-17:00

Contract: Full-time | 37.5 Hours

The post holder has delegated responsibility for clinical activity in the service. Key functions include enablement and delivery of the Strategic and Clinical strategies in order to grow and further develop the neurobehavioral care pathway, and to identify and develop, where appropriate, additional services for other neurological conditions.
Key Responsibilities:

• • Develop and implement strategic and clinical strategies for neurological care pathways.
  • Lead and oversee specialised psychological programs.
  • Provide supervision and training to the transdisciplinary team.
  • Conduct assessments and design tailored treatment plans for service users.
  • Ensure all therapeutic approaches are evidence-based and measured for effectiveness.

Essential

• To be registered with HCPC
• Experience of managing a caseload involving assessment and treatment of dysphagia

Benefits

• 33 days annual leave inc. Bank Holidays - plus your birthday off
• Lunch vouchers
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance
• Enhanced Maternity Package
• Flexible working opportunities

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• £250 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £250. That's £1000 if you refer 4 friends - easy money whilst helping out your friends and family!

Proud member of the Disability Confident employer scheme

Waterhouse Manor Care Home located in Peterborough is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Manager. This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.

Your job is to guide our new customers through their journey into care with us, from the very first contact with the home, through to staying in touch calls, showrounds of the home and supporting new residents to settle into their environment. This is a job where you can really make a difference to a family at what is often an anxious time. The role demands a high attention to detail by keeping your enquiries up to date. You will also love getting out and about and building relationships with your local community and finding ways to raise the profile of the home, always looking to demonstrate our values of being Proud, Supportive and Caring.

• £ 30,000 per annum
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• A comprehensive and supportive induction programme to ensure confidence and competence

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 12 - 12

The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's.

• Answer all inbound calls to the Customer Service Centre within KPI
• Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
• Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
• Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
• Make sure all customers KPI's and SLA's are met when dealing with all requests
• Support the management team with any tasks/requests as required by the demands of the Service Centre
• Ensure all warranty items are issued to correct suppliers within reasonable timescales.
• Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
• Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
• Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
• Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.

Qualifications

• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
• Excellent communications skills and the ability to clearly communicate information both verbally and in writing
• Excellent computer literacy

The benefits we will offer you include:

• 25 days holiday increasing with service
• Pension contributions up to 6%
• Extensive flexible benefit program
• Life assurance at 4x basic salary
• Access to industry leading wellbeing resources and tools

An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm.

The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's.

• Answer all inbound calls to the Customer Service Centre within KPI
• Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
• Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
• Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
• Make sure all customers KPI's and SLA's are met when dealing with all requests
• Support the management team with any tasks/requests as required by the demands of the Service Centre
• Ensure all warranty items are issued to correct suppliers within reasonable timescales.
• Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
• Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
• Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
• Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.

Qualifications

• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
• Excellent communications skills and the ability to clearly communicate information both verbally and in writing
• Excellent computer literacy

The benefits we will offer you include:

• 25 days holiday increasing with service
• Pension contributions up to 6%
• Extensive flexible benefit program
• Life assurance at 4x basic salary
• Access to industry leading wellbeing resources and tools

Family Conference Co-ordinator

Service care Solution are currently recruiting for a Family Conference Co-ordinator in Huntingdon

As a Family Conference Co-ordinator you will work across Peterborough and Cambridgeshire and will manage the Family Group Conference with the aim of supporting families to devise plans for children subject to child protection plans and court proceedings.

Main Responsibilities

As a Family Conference Co-ordinator you will be responsible for:

• Take responsibility for all referrals for a Family Group Conference from the various teams within timescales.
• To visit family members across Peterborough to outline the Family Group Conference process and negotiate the attendance of a family wide network (which may include significant others, such as friends or community networks).
• Responsible for organising venues in the community across Peterborough inviting all family members, significant others, and the relevant professional to attend the Family Group Conference.
• Prepare relevant professionals for the meeting and assist them in producing written information for the family which is clear and concise and provides information about concerns and potential resources.

Requirements:

• Enhanced DBS
• Full UK Driving Licence
• Educated to Level 3 and have practical experience of working in a related field

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

If you are interested in the Family Conference Co-ordinator role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Proud member of the Disability Confident employer scheme

Are you interested in  Learning Support Mentor roles in the Cambridgeshire Area? Morgan Hunt are pleased to announce that we are working with a College and together we are seeking to appoint a Learning Support Mentor - apply today!

Just some of the rewards you can benefit from joining our staff, include:

- Generous holiday leave entitlement plus bank holidays

- Generous pension scheme

- Discounted rates on Apple products

- Free gym membership option and discounted classes

- Discounted rates on college courses

- BUPA Health Expenses cash plan and Occupational Health services

- Free on-site car parking

- Exclusive discounts for high street and online stores with Rewards@CRC

- On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus)

- Free independent telephone counselling service with our Employee Assistant Programme

- Staff Development opportunities.

  As part of the role, you will:

Support students with a range of learning difficulties and other disabilities.
Enable reasonable adjustments to help students to engage.
Mentor students and encourage them to remain on task.
Model skills so that the student can understand the tasks.
Assist with Personal Care and health needs.
Promote our college values.

What we are looking for in our ideal candidate:

- GCSE English grade C / 4 or equivalent - or willing to work towards gaining this qualification
- Happy to undergo relevant training
- Enjoy working across college faculties i.e. supporting students on a variety of courses
- Have recent and demonstrable experience of working with people with special education needs (desirable, but not essential)
- A positive 'can do' attitude, sensitive to others needs, patient and reliable
- A team player yet also able to work independently
- Excellent interpersonal and communication skills

If you are interested in working in theLearning Support Mentor in the Cambridgeshire area, please apply to this advert with a CV today and a consultant will contact you!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Customer Service Representative - Back Office

Salary £21,500 per year

Mon-Friday, 8:30am-5pm

Hybrid Remote

Lynch Wood, Peterborough, PE2 6FY

As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!

Key Highlights:

• On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role.
• Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service.
• Manage workload efficiently, handling tasks that come in via the contact centre or postal mail.
• Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases.
• Prepare and send responses to customers, including drafting bespoke letters when necessary.
• Conduct outbound calling as required to address customer needs.
• Collaborate with team members and other departments to ensure seamless communication and workflow.

Benefits:

• 31 days holiday including bank holidays.
• Eligibility for an annual discretionary bonus scheme.
• Contributory company pension scheme with matching contributions up to 6%.
• Comprehensive employee wellbeing and assistance support programmes.
• Range of employee discounts saving money on groceries, holidays, electronics, and financial services.
• Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services).
• Cycle to Work Scheme & Interest-free Season Ticket.
• Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave.

Requirements:

• Previous experience in an office-based role, with a focus on customer service and correspondence.
• Strong written and verbal communication skills, capable of effectively addressing customer queries.
• Basic office skills and IT awareness.
• Ability to work both independently and as part of a team, with good time management skills.
• Attention to detail and punctuality are essential.
• Comfortable communicating with individuals over the phone.

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Ready to unleash your creative genius while working with iconic brands like Peroni Nastro Azzurro, Asahi Super Dry, and Fuller's London Pride?

Join CPM on our Asahi UK On Trade Field Sales Team and be the vibrant personality behind our premium drinks!

Not only will we offer you a great package. - with an annual salary of £26,931 + 10% bonus, + company vehicle, + daily lunch allowance + £2000 Joining bonus, but an opportunity to elevate your career with this exciting role, where you'll become the ambassador of a spectacular beer and cider portfolio. Embrace the excitement and be part of the dynamic journey in shaping the future of the beverage industry!

Ideal Location: Peterborough , United Kingdom, PE9

Territory covering: Leicester, Nottingham, Northampton, Peterborough and surrounding areas.

As a Customer Development Executive, you'll immerse yourself in the Trade - engaging with outlet decision makers and bar teams. Working in close collaboration with AUK field sales teams, your main focus will be fostering and maintaining strong relationships, delivering added value through exceptional customer service, brand education and training and trade activation initiatives.

You will support outlet owners and decision makers in driving outlet performance and category growth, enhancing and leveraging brand loyalty, portfolio expansion and rate of sale.

You will also have responsibility for account management of your own portfolio of accounts and associated targets. With the autonomy to manage your own diary and accountability for the delivery of your KPIs, this role requires a high level of self-motivation and an entrepreneurial approach, with superior time management and organisational skills.

Why work for us?

• Great package offered of £26,931 per annum + up to 10% annual bonus + company car
• Flexible hours: 37.5 hours per week, will include occasional evening and weekend event work
• Generous holiday package
• Competitive company pension scheme
• Laptop, Tablet & Mobile Phone
• A lively, sociable & fun working environment
• Great career progression opportunities for the right candidate
• Additional perks post-probation, including discounted shopping, travel, and subsidised gym membership

Ideal Candidate

• Passion or interest in premium drinks - previous experience within a beer or beverage serving environment desirable
• Exceptional communication skills, with a knack for networking, relationship building and engaging diverse audiences
• Dedication to delivering outstanding customer service and stand-out brand activation
• Strong numeracy, financial acumen and commercial awareness
• Impeccable organisational skills, including planning and prioritisation
• Proven track record of achieving results and adapting to fast-paced environments
• Commitment to continuous learning and development within the industry

Key responsibilities

• Serve as the trade face of AUK's premium beer portfolio and an advocate for the beer category.
• Support and collaborate with AUK regional sales teams to deliver an agreed number of advocacy, engagement, training and activation activities across core accounts.
• Account management of designated outlets, achieving visit targets, and delivering annual distribution, retention and volume goals.
• Capture and report data and insights from each visits using a CRM system

Ready to raise a glass to this exciting opportunity? Apply today!

CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated.

CPM is an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities.