Total 57 job vacancies by QAD, Inc.

We are seeking a skilled Sr. DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate can be located anywhere in India and join our existing DevOps team within the QAD Engineering division.

The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.

What you’ll do:

• Design, implement and continually improve product release automation for QAD applications.
• Build and maintain the continuous integration and continuous delivery (CI/CD) pipelines for QAD products.
• Drive enthusiasm and promote adoption of the principles and philosophy of the DevOps methodology across all engineering and operations teams.
• Mentor and share best practices and new technologies across the organization, including automation, continuous integration, continuous delivery, and monitoring.
• ​​Continuously improve our DevOps processes and practices to optimize efficiency and reduce downtime.
• Work with the development teams to define and implement automated build and testing strategies.
• Design, implement, and maintain our infrastructure as code (using Terraform) and Gitlab pipelines to enable efficient release, deployment and management of QAD’s products.
• Utilize Helm to manage Kubernetes applications and facilitate deployment orchestration.
• Implement and maintain ArgoCD for continuous delivery of applications to Kubernetes clusters.
• Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
• Collaborate with our Observability and Cloud Operations team to monitor and maintain the health of our infrastructure, ensuring high availability and performance.
• Stay up-to-date with industry trends, best practices, and emerging technologies in DevOps and cloud computing.

QAD is looking for an enthusiastic and attention-to-detail focused Global Shared Services P2P Associate. This position will report to the Global Shared Services P2P Manager.

Please Note: This is a 6 month contractual job which can further be extended or converted into full time opportunity. 

Availability Time: Immediate / 15 days/1 month maximum

This position will require:

• Strong customer service mindset

• Ability to manage multiple tasks with strict deadlines in a fast-paced environment  

• Good verbal and written communication skills, and strong attention to detail 

What you’ll do:

• Invoice processing: Enter AP related transactions for processing.  This includes using automation tools, import features and manual keying of data.  Work to ensure expected SLAs are achieved and data accuracy is maintained.  Also provide backup assistance for travel expense administrator

• Supplier contract collection and tracking:  Load supplier contracts into expected repository and enter key 

• AP wire payments: Assist treasury team with AP related wire transfers.  Ensuring data is accurately entered and routed for proper approvals

• AP payment selections : Assist P2P manager in creating payment selections and ensure payments are properly initiated and executed timely.

• Other duties: May include special projects, assisting in system implementations, reporting and analytics, data migration from acquired companies, etc. 

The Cloud CI/CD Engineer will be responsible for the design, development, and implementation of CI/CD pipelines supporting automation application deployment in both public and private clouds.  Ensure an “Automate first” culture that builds in optimization and automation opportunities from the onset and accelerates adoption and rollout plans in the existing infrastructure. Responsibilities also include development & rollout of automated servers and application provisioning routines to perform headless installation of QAD application and third Party software across both Public and Private Clouds. The Cloud CI/CD Engineer will be embedded in product development and release cycles to ensure representation of an operational view of the product including Consistency/Standards, Security, Availability/Uptime, Scalability/Performance, Ease of Maintenance, Business Continuity, & Cost of Ownership.

Responsibilities:

• Design & Develop Infrastructure as Code (IaC) automation through DevOps pipelines.  Provision and Manage Git Source Control Management (SCM).
• Develop, Test, & Rollout automated application provisioning routines to perform headless installation of QAD application and third Party software.  This includes development, documentation, and training for scripts & routines to deploy QAD ERP software, QAD Divisional software, and 3rd Party software.
• Troubleshoot, maintain, and improve upon new and existing CI/CD implementations

• Evaluate and recommend potential new and/or improved technologies to help facilitate IaC execution and efficiency

QAD is seeking a senior Team Leader, Identity & Access Management. The primary purpose of this position is to manage and maintain Identity and Access Management services for QAD’s Cloud data center environments. Responsible for establishing and maintaining user (QAD Cloud supporting employees  and customers) identities and access rights to interact with QAD systems/environments within the Cloud data. This position will focus on the operational stability, security, delivery and maintenance of Identity, Access, Delivery and Authentication Services within the QAD Cloud.

What will you do:

​​​​​Manage team performing operational duties related to identity, access and authentication.

• Access Control

1. Grant or deny access to customers and internal QAD teams based on user roles and privileges

2. Manage user accounts and permissions in the IAM systems 

3. Maintain user accounts in Active Directory and local NIS

4. Perform password changes and user access changes per request

5. Perform user access reviews

• Support directory services, authentication/authorization, and ensure that the associated Cloud Identity and Access Management services comply with policies and procedures.
• Serve as a point of escalation for user access and identity management issues.
• Coordinate with Security and various teams (Cloud and Enterprise) to investigate security events/incidents in relation to identity management, as well as general security events.
• Enforce company policies and procedures related to identity and access management.
• Other duties as reasonably required of this role or requested by management

RCA Consultant position at Technical Consultant level II plays an important role in delivering quality RCAs in a timely manner. 

RCA Consultant is responsible for:

• RCA Consultant will work on defining, coordinating, facilitating, writing, and supervising the Root Cause Analysis (RCA) process including creation of executive summary of RCA.
• RCA Consultant will dedicatedly work with all the functions involved in the process (including Customers) building strong cross-functional engagement to ensure an end-to-end approach of root cause analysis until the issue resolution and remedial actions implementations adhering to the defined timelines.
• RCA Consultant will work across service delivery teams that includes System Admin, DBA, Data Center and Network related RCAs to ensure timely completion of the RCAs.

RCA Consultant is well conversant with all established processes and procedures of the Cloud Service Management System and is expected to be compliant with ISO 20000, ISO 27000 and any other standards that Cloud Operations is certified.

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Management & Problem Management  

• Accountability for overall RCA process creation and adherence
• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach of problem solving
• Work closely and collaborate across QAD teams to identify the root cause of the problems.
• Monitor status of open RCAs
• Ensure timely implementation of approved RCA solutions and remedial actions.
• Regular follow up with QAD teams, CSDM and customers on timely implementation of RCA remedial actions.
• APA Analysis Review

Continual Improvement

• Coordinating and Creating RFC across for remedial actions in strict compliance with documented procedures and work towards getting approval for execution of the RFC.
• Kbase article creation, report creation & work instruction creation/modification
• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions
• Develop training/mentoring plans for team members based on learnings from RCA analysis
• Liaison with R&D teams for issues affecting the Cloud customers

QAD Digital Commerce is a growing Web Development Technology Company, developing cloud-based software for businesses in the areas of online commerce, online marketing, and web design.

A Functional Analyst conducts analysis on reported application issues from global customers and partners, offering solutions through consultations with relevant subject matter experts within the support organization. With their experience and expertise, they are responsible for handling application issues of medium complexity across multiple areas. They manage the routing of incidents from global customers and partners through various channels, while ensuring compliance with support processes and guidelines, exercising a reasonable level of independence. Occasional consultation with senior support consultants or team leads may be necessary for support process queries or application-related issues. Functional Analysts also serve as designated mentors for associates and juniors in the team, and they are expected to continuously improve their application knowledge through on-the-job learning and participation in online or classroom training. This role offers significant growth and learning opportunities, collaborating with a talented team committed to innovation and advancing the company.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 6 pm IST to 3 am IST)

Responsibilties:

• Following defined procedures and practices, handle incoming software issues from customers and partners via telephone and web chat. Resolve support incidents in accordance with Service Level Agreements. Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. 
• Formulate reusable solutions to new, unique issues, or enhance existing solutions following solution-centered support methodologies. Efficiently search and maintain QAD Knowledgebase solutions to customer issues that are reported
• Analyze, test and solve problems, advising customers of potential solutions; escalate issues as needed. Demonstrate key competencies at the desired levels as defined for this position.
• Document in detail, all analyses and correspondences throughout the issue resolution process; provide proactive status updates to customers
• Assist team members (locally, globally and across teams).
• Creating exceptional customer satisfaction by applying quality service and concepts that reduce customer effort and drive customer loyalty. Make problem resolution for our customers effortless.

Purpose of Job:

• The primary role will be to work with our existing eCommerce customers and assist with their day to day needs.
• You will be communicating with customers and doing requirement gathering and problem solving. 
• You will be responsible for supporting existing Webjaguar customers with the daily support requests that we receive.
• Your role is to be on top of your support tickets and to communicate clearly with the different team members if assistance is needed. 
• Basic technical knowledge will be required. including experience with Html Code, CSS Stylesheets, Excel & Photoshop

Continual Improvement and Key Personal Skills Required

• Leveraging artificial intelligence based technology to enhance the customer support experience.
• Excellent communication and effective writing skills
• Ability work under stress if and when needed
• Ability to work in Pacific time zone at least 2 to 3 days a week
• Proactive, Accountable and Dependable
• Capable of working with teams
• Interpersonal Skills
• Ability to solve problems independently
• Ability to be a self-starter

We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully monitor and support global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Should know Incident/Problem/Change/Service Request/Configuration Management concepts
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies ( beginner level )
• Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.The knowledge on cloud technologies will be plusGreat at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

We are seeking a talented and experienced Linux/AWS System Administrator to join our team. The ideal candidate will be responsible for managing our Linux and Windows-based systems hosted in AWS infrastructure and VMware, ensuring high availability, security, and optimal performance. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)

Responsibilties:

• Install, configure, maintain, and upgrade Cloud Infrastructure including Linux, Windows, and VMware environments.

• Design, deploy, and manage AWS cloud infrastructure, ensuring scalability, security, and reliability.

• Manage and maintain Linux and Windows-based servers, including installation, configuration, and patching.

• Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.

• Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.

• Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.

• Automate repetitive tasks and workflows using scripting languages such as Bash, PowerShell, Python, or Perl.

• Implement backup and disaster recovery solutions to ensure data integrity and business continuity.

• Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.

Change Management:

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.

• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.

• Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.

Service Request, Incident Management & Problem Management:

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.

• Key technical resource for handling outage situations and RCA creation.

• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.

Continual Improvement:

• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions

• Develop training/mentoring plans for team members

• Evaluate new products so as to ensure readiness within the team for future RFCs

We are seeking a talented and experienced Senior Linux/AWS System Administrator to join our team. The ideal candidate will be responsible for managing our Linux and Windows-based systems hosted in AWS infrastructure and VMware, ensuring high availability, security, and optimal performance. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)

Responsibilties:

• Install, configure, maintain, and upgrade Cloud Infrastructure including Linux, Windows, and VMware environments.

• Proven experience as a Linux system administrator, with strong knowledge of CentOS/Red Hat or Ubuntu.

• Hands-on experience with AWS services such as EC2, S3, RDS, IAM, and VPC.

• Proficiency in scripting languages such as Bash, PowerShell, Python, or Perl.

• Design, deploy, and manage AWS cloud infrastructure, ensuring scalability, security, and reliability.

• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions.

• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

• Manage and maintain Linux and Windows-based servers, including installation, configuration, and patching.

• Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.

• Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.

• Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.

• Automate repetitive tasks and workflows using scripting languages such as Bash, PowerShell, Python, or Perl.

• Implement backup and disaster recovery solutions to ensure data integrity and business continuity.

• Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.

Change Management:

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.

• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.

• Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.

Service Request, Incident Management & Problem Management:

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.

• Key technical resource for handling outage situations and RCA creation.

• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.

Continual Improvement:

• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions

• Develop training/mentoring plans for team members

• Evaluate new products so as to ensure readiness within the team for future RFCs

We are seeking a talented and experienced Linux System Administrator to join our team. The ideal candidate will be responsible for managing our hosted Linux systems to ensure high availability, security, and optimal performance. Additionally, the candidate will be responsible for communication to all levels and should have excellent customer service skills and be comfortable in a customer facing role. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)

Responsibilties:

• Install, configure, maintain, and upgrade Cloud Infrastructure environments.

• Design, deploy, and manage cloud infrastructure, ensuring scalability, security, and reliability.

• Manage and maintain Linux including installation, configuration, and patching.

• Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.

• Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.

• Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.

• Automate repetitive tasks and workflows using scripting languages such as Bash, Python, Ansible, Terraform and other tooling.

• Implement backup and disaster recovery solutions to ensure data integrity and business continuity.

• Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.

Change Management:

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.

• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.

• Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.

Service Request, Incident Management & Problem Management:

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.

• Key technical resource for handling outage situations and RCA creation.

• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.

Continual Improvement:

• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions

• Develop training/mentoring plans for team members

• Evaluate new products so as to ensure readiness within the team for future RFCs

As a Systems Architect for QAD, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies.  You’ll be leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. 

You will work within the Observability/Engineering team to design, implement, enhance and maintain current and future QAD products and tools. You’ll perform software architecting and engineering functions and mentor junior software engineers as well as assist management with preparation of documents and materials related to project planning, architecting documenting and scheduling, etc. 

You’ll work closely with stakeholders to ensure the sound development and implementation of software solutions.  You will also facilitate resolution of conflicts that arise during the development lifecycle through effective partnership with stakeholders at all levels of the organization. Optionally you’ll lead projects from initial idea through deployment, including the beta and alpha phases of a product deployment and you’ll stay abreast of new technologies to ensure QAD offerings are as current as possible.

This is a fully remote opportunity, based in India.

Note: The role will require the person to support in EMEA shifts ( 1 pm IST to 11 pm IST - any 9 hour shift)

Responsibilties:

• Analyze, develop, enhance and maintain software applications/products and tools. Includes creation of design specification, development and unit testing of source code, review of source code, schema design, prototyping, helping other developers understand designs, and documentation. 

• Create automation tools to improve internal processes.

• Manage and enhance processes used for continuous integration, automated builds, source code control and test environment set-up. 

• Review and identify improvement opportunities within the full SDLC that will lead to higher quality and more efficient processes. 

• Document and communicate areas of concern for development operations.

• Serve as a source of architectural and technical domain knowledge for the QAD product line and the tools that support it. 

• Provide training/mentoring to O&M and A&E engineers. 

• Lead rollout of new solutions to the Observability and Engineering teams. 

• Review solutions that will be rolled out and its corresponding project documents of other teams to provide feedback.

• Perform analysis of business and customer requirements to determine product specifications and ensure that solutions conform to current industry standards. 

• Identify and implement best practices.  

• Work with management to evolve software architecture based on evolving system requirements and industry trends and technologies.

• Assist IT, Observability and Engineering with resolving customer issues involving integration, performance, deployment or any other issues that negatively impact the user experience.

The On Boarding Specialist is responsible for instantiating QAD Cloud customer environments following pre-defined work instructions and leveraging both automated and manual processes.

Note: The role will require the person to support in EMEA shifts ( 12 pm IST to 9 pm IST)

Responsibilties:

1)  Perform technical Service Instantiation for QAD Cloud customer environments:

• Server and Operating System deployment for both Linux and Windows

• QAD Application deployment including core ERP and divisional products

• QAD Add-on product deployments

• 3rd Party Product (3PP) deployments

• Determines best practices around Cloud Ops implementation of QAD application systems as well as integration with custom and 3rd party systems.

• Stay updated with the technologies and products introduced into the QAD application ecosystem. 

• Other tasks/activities as assigned

2)  Create documentation and perform administrative duties related to Service Instantiation for QAD Cloud customer environments:

• Connectivity instructions

• Readiness Handover Checklist

• FDA Installation Qualification documentation

• Maintain JIRA ticket status

• Other tasks/activities as assigned

We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our  Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision: Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.  

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization: Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation.  This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others.  Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.

9. User Experience (UX): Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication: Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch: Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

Role: Junior Customer Success Manager 

Location: Remote (WFH)

Experience: 3 to 5 years experience working in Supply Chain and/or ERP domain is mandatory

Shifts: Should be flexible to work in APAC/ EMEA shifts/ North America shifts. (starting 6 am to 3 am - any 9 hour shift)

The Customer Success Manager - Digital -  will be primarily responsible for the ownership and ongoing development of Small and Medium Business( SMB) Enterprise Customer Accounts, post sale.  This development includes successfully nurturing and supporting customers throughout the Design Build Test and Deploy cycles, as well as during Run at Rate and future opportunity.  .  

Development of account scheduling, leading and participating in the following includes:

• Accountable for driving subscription renewals
• Accountable for driving Customer Satisfaction Metrics
• Accountable for driving SMB customer to be referenceable
• Proactive Executive Communication with customer
• Responsible for “Customer Journey” artifact development and maintenance; account plan development
• Responsible for “Customer Success Dashboard” updates
• Monitor customer growth and changes in personnel
• Increase customer’s utilization of QAD products

The primary method of communication with the customers will be through email, webforms, or chat products.  There will be some live interaction via online google meets, phone calls, or other similar interaction if there is business reason to do so.  Therefore, a high level of proficiency in written and verbal communication in English is needed.  

The CSM will drive additional value for the customer by proposing new items in the form of additional products or scope, including increased users, upgrades and services to install base customers. 

In addition, they will serve as an executive escalation resource, as well as a primary information source for installed based customers.  Serves as customer  liaison for all QAD functions - Services, Support, R&D, Sales.  They are the executive SPOC for the client.

Note - The person has to be flexible to work for different shifts (APAC/ EMEA hours/ North America Starting 6 am to 3 am - any 9 hour shift)

Responsibilities:

• Primary point of contact with SMB Enterprise Customer Accounts globally, discussing their business and obtaining information on personnel, growth, etc.  Solicit decision-makers on needs for additional licenses, upgrades, or services for software and generate revenue.  Create and Maintain the overall Customer Journey artifacts.  Cultivate customer satisfaction.  Work to understand customer growth and future user potential. Using the information obtained, the CSM must understand the best approach and use judgment to make the sale to customers. Ability to meet regular renewal and customer satisfaction targets.

• Partner with  sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. Support deal execution as needed, including customers procurement group.  Notify sales executive of new opportunities in existing customers or new leads. Keep a record of each customers organization showing growth, changes, decision-makers, etc.

• Maintain customer relations/satisfaction: Answer questions from customers, sending out information or referring the customer to other internal resources as needed; schedule meetings for sales calls with customers; alert management of possible use of unlicensed QAD software at customer sites or of possible customer satisfaction issues; network with customers for new sales leads.

• Work with Marketing on proactive communication, webinars, lead gen to the installed base. Ability to communicate Value of Support to customers and help identify customers At Risk.  Create referenceable customers

QAD is delighted to announce a new position in its Quality Group team of a Senior Quality Assurance Engineer.  The position is based in India.  The Quality Group is the technological core of quality processes within Research and Development here at QAD. QADs testing tools and initiatives are designed within the Quality Group and are utilized by QAs across the globe. Your role within the Quality Group will revolve around the composition of new and exciting automation and technology approaches, and utilizing your initiative to maximize the potential of quality processes within Research and Development.

The Quality Group also plays a central part in the wider testing process - actively coordinating System, Integration and Group Test efforts to ensure the highest possible quality output.

QAD has recently moved to a Virtual First working policy.  The successful applicant will work closely with both Irish colleagues and colleagues around the world. 

We need an energetic candidate who wants to grow their career through experience and taking ownership of new initiatives. 

What you’ll do:

The candidate will work in a team to undertake a variety of tasks central to the overall quality and company wide testing strategy within QAD. These include:

• Demonstrated experience in designing and building test automation frameworks for service and UI based testing. Technical skills - ability to execute, maintain and develop automation scripts in Selenium, TestComplete and jMeter

• Knowledge of Software Development Process and Testing life cycle. 

• Expertise in developing test automation suites for microservice based applications that use cloud technologies such as containers, kubernetes, kafka is highly desired.

• Self starter - managing workload in an agile environment 

• Identifying, reporting, retesting, and tracking product defects to closure. Interfacing with Quality Group members and other quality analysts, as needed.

• Strong analytical skills and excellent attention to detail.

• Good problem solving skills - keen to produce solutions to challenges that will support the overall quality effort across QAD. 

• Good Communication skills - Need to communicate closely with project team QA’s to understand requirements and to communicate solutions as needed

• Identifying and clearly communicating potential project issues.

• Applying automated scripts to work with our Continuous Automated Test Solution (CATS) strategy.

• Ensuring that automated tests are integrated into the CI/CD pipeline for efficient testing and deployment processes. 

• Ensuring all training material is up to date and reviewing and updating Confluence pages where necessary.

• Data entry where required for our test enhancement database.

• Any other tasks as requested from the project manager.