Total 24 job vacancies by Rotork

• The service supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of Field Service Personnel.
• Travel to customer locations to service equipment
• Perform routine maintenance on equipment and systems
• Analyse and troubleshoot technical issues
• Provide training and support to customers on how to operate and maintain equipment
• Document service and installation actions by completing forms, reports, logs and records
• Manage customer satisfaction through effectively meeting customer needs and ensuring compliance with company and regulatory standards
• Ensure the safe use of equipment by adhering to safety procedures and regulations
• Keep technical knowledge updated by attending educational workshops, reviewing publications and participating in professional societies
• Collaborate with technical teams and share information across the organization
• Maintain parts inventory and order any necessary parts or supplies
• Responsible for Service orders and revenue management in his area of responsibility.

RSS Channel partner handling (Specially progression in Water market with other Key power plant handling other than other CPI type customers in that belt.

• Technical sales experience of any electro-mechanical product. Worked within an engineering environment/ firm.

• A proven track record achieving sales targets

• Ability to build and manage relationships with key internal and external stakeholders

• Knowledge and experience of sales techniques including forecasting and identifying market trends and analysis

• A degree or recognized qualification in appropriate field

• A good command of the English language (spoken and written)

The Successful Candidate

• Willing to travel and be out on the road for the majority of the week

• Capable of communicating at all levels and have strong business acumen

• Able to demonstrate integrity and honesty

• Can lead, motivate, and create a positive working culture, through leading by example

• Is commercially capable – keeping up to date with competitor information and market trends and who thinks in terms of profit, loss and added value

• Will work collaboratively across a variety of business units, challenging siloed thinking wherever it appears

• Is Charismatic and has an inspiring personality, with strong entrepreneurial flair and business acumen

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

The Salary Range for this position $48K to $55K Per Annum.

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service technicians providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job. You will also be required to assist in our repair, overhaul, and production workshop on a regular basis.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel extensively with overnight stays included.
 

• Field Service Engineer, Kolkata will attend Service calls in the state of West Bengal.
• Travel to customer locations to service equipment.
• Perform routine maintenance on equipment and systems.
• Analyse and troubleshoot technical issues.
• Provide training and support to customers on how to operate and maintain equipment.
• Document service and installation actions by completing forms, reports, logs and records.
• Manage customer satisfaction through effectively meeting customer needs and ensuring compliance with company and regulatory standards.
• Ensure the safe use of equipment by adhering to safety procedures and regulations.
• Keep technical knowledge updated by attending educational workshops, reviewing publications and participating in professional societies.
• Collaborate with technical teams and share information across the organization.
• Maintain parts inventory and order any necessary parts or supplies.

Purpose of the Job
Leadership of all aspects of the Country Customer Service Operation. Work closely with the wider business and Back Office functions to ensure a fast and accurate flow of information that is essential in delivering exceptional levels of Customer Service.
Responsible for managing all elements of Customer Service including Inside Sales, Contracts and Project Management in order to provide a best in class Customer Experience (site sales operations and application engineering functions can be included in the role in certain locations).
Put Customer Satisfaction at the heart of everything the team does with the goal of making Rotork easy to do business with.

• Experience in Valve automation.
• Prepare and update drawings, 3D models and specifications (including details on dimensions and materials).
• Prepare drawings through Solid works/Edge and AUTO CAD
• Collaboratively deliver effective and fit for purpose solutions to customer needs - Understand the customer’s needs through effective questioning skills (using open and closed questions appropriately for best effect) and using ‘active listening’ to fully understand what the customer requires and what solutions to offer.
• Provide technical product and application support for key Rotork products to provide the sales teams with technical support
• Manage and oversee technical documents.
• Ensure documents are properly stored and backed up and any retention policies are followed.
• Able to speak with the customer at a technical level and explain how the Rotork products will form part of their solution
• Where appropriate, provide support to key internal and external stakeholders as required e.g. Sales, Service, Production, Buying and Quality Departments.

• Serving as the global procurement team member for mechanical parts categories to support global/regional category manager to achieve category objectives.
• Conduct local supply market research to optimize the supply chain continuously for global sourcing and APAC region requirement.
• To be sourced items include castings, gears, machined parts, and other mechanical components.
• Proactively take actions in realizing various departmental targets, such as total cost reduction, suppliers’performance, suppliers’risk management and long term partnership development
• Support the development and implementation of effective category strategies to ensure project or entity requirements are achieved in technology, quality, responsiveness, delivery, and cost. 
• Engage suppliers with any technical issues related to the products, cooperate with other colleagues to provide suppliers with necessary guidance if required.
• Regularly report to management on suppliers’ production capacity and performance, such as price, service, quality, etc.
• Make sure company’s procurement policies and procedures are followed in daily activities.
• Manage new product introduction including cooperating with R&D and the supplier to optimize the design and get better price.

Position Summary

Reporting to the Service Manager, the position of Service Supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of the Field Service Personnel.

Primary Responsibilities

1. Own the service processes and make recommendations where necessary
2. Assist the Service Manager with creating accurate business forecasts.
3. Ensure new service requests are acknowledged within 24 hours
4. Ensure that health and safety policies and procedures are adhered to and a culture of safe working is followed. This includes conducting safety audits on Field Service Personnel and ensuring any actions resulting from the audit are closed.
5. Plan, co-ordinate and supervise onsite works ensuring all scopes of work are completed in a safe and efficient manner.
6. Receive service requests by phone and email from customers and give advice and recommendations where appropriate.
7. Provide technical advice to customers.
8. Co-ordinate the completion of engineering site survey’s utilising appropriately trained Field Service Personnel.
9. Oversee the Field Service Personnel workload and source additional resources as required.
10. Co-ordinate the successful completion of all onsite works resulting from a service bulletin.
11. Ensure Field Service Personnel reports including supporting documentation are received in a timely manner, review and advise invoice instructions to the team administrator for processing.
12. Arrange and carry out customer visits to ensure customer satisfactions and develop new service business in line with corporate direction.
13. Attend site progress meetings when required.
14. Arrange the hire/sub-contracting of required equipment and services to ensure completion of onsite works.

Secondary Responsibilities

1. Conduct performance conversations of direct reports.
2. Identify training needs and manage the development of the Field Service Personnel.
3. Review and approve Field Service Personnel timesheets
4. Review and approve Field Service Personnel expenses
5. Manage and approve Field Service Personnel holidays
6. Manage the calibration process of service tooling.
7. Manage Spares stock and Field Service Personnel tooling.
8. Undertake and/or Complete training courses on new products or working methods.
9. Participate in the recruitment and disciplinary issues within your team.
10. Flexible attitude to working extended hours when needed
11. Willingness to progress and develop

The HSEQ Lead is responsible for HSEQ related activities, systems, operational risk management and support, administrative and legal compliance associated with effective HSEQ Management.
Ensuring sound health, safety and environmental practices are identified, documented and fully aligned to the key business drivers whilst ensuring these are understood and complied with throughout the organisation, you will support and enable Rotork Australia to exceed its statutory and contractual obligations in managing all HSEQ aspects across a diverse risk landscape.
This role will be responsible for implementing and supporting the maintenance and continual improvement of the Integrated Management System (IMS) ensuring that our IMS is fully compliant against applicable standards.

Health, Safety and Environment:
• Maintain a working knowledge of current WHSE to manage the various Rotork, legislative and regulatory requirements, across multiple jurisdictions.
• Lead all incident investigations and manage the corporate incident reporting process using CE HSE system, in a timely manner
• Develop and implement a renewed WHSE programme (Rotork Life Saving Rules and Safety Global Standards in AUS & NZ, including gap analysis and best practice processes) considering corporate objectives, local legislation requirements
• Audit and revise current WHSE practices to meet all local country requirements. Keep respective paperwork in place and up to date; manage actions identified during WHSE audits
• Implement Rotork Life Saving Rules across the organization. Deliver training to all field staff and complete regular assessments of developed skills. Audit skills regularly to keep team’s skills up to date
• Continuously identify Safety Spots/Near Misses at all local facilities following Rotork’s WHSE policies and implement corrective actions if needed
• Organise and provide WHSE training to employees for the purpose of state certification
• Support the Services team in the generation of risk assessment tools and the training on same before (and when needed during) each site service activity
• Proactively review various feedback mechanisms to identify Rotork staff WHSE trends or areas of concern requiring action, corporately and locally
• Proactively contribute to the daily management of the site providing WHSE/Quality data
• Act a secretary of the Safety Committee
• Monitor and manage the energy consumption for all locations in Australia and New Zealand to support Rotork’s Net Zero strategy
• Monthly energy usage is reported in corporate environmental APP.

Quality:
• Manage and maintain the Rotork Australia QMS procedures to ensure compliance with requirements of IS09001 and other documents with input from key stakeholders.
• Manage the maintenance of the AS/NZS 3800 hazardous overhaul certifications, the ANZ Ex workshop scheme including audit process, and internal QM audit schedules, and calibration schedules.
• Prepare and co-ordinate internal, second- and third-party audits, including implementation of recommendations
• Provide training to internal auditors, as appropriate.
• Maintain the internal NCR register and assist other key stakeholders with close out.
• Manage non-conformance reports (NCRs) from customers and proactively communicate with Rotork Factories in the resolution of product NCR’s.
• Assist the RSS Manager and Customer Services Manager, as required, to resolve and close all external (product) NCR’s, including registration on factory portal.
• Ensure that End Market customer quality expectations are translated into requirements that are delivered by the new product introduction process.
• Produce documentation required to meet the needs of the customer, including essential shipment documentation to ensure smooth delivery of goods to customers.
• Production of Quality KPI’s (Key Performance Indicators) for use by Management.

Lean Program:
• Manage the Lean program in accordance with corporate strategies, initiatives including proactive liaising with other key managers and stakeholders.
• Provide support for other managers and staff and deliver various training and development initiatives.
• Sponsor Rapid Improvement Events (RIE) projects on behalf of Rotork Australia.

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Field Service Engineer at SILCHAR, Assam state, India.

Field Service Experience in the Oil and Gas sector, CPI, and Water and Power will be preferred 

Inside Sales Engineering.

· Review customer RFQ applications/specifications and prepare technical proposals/responses.

· To generate quotations for all divisional products in response to customer RFQ’s.

· Maintaining accurate records of all quotation and contractual information.

· Entering Projects onto RSMS following quotation review and action the sales team as required.

· Review customer purchase orders against sales quotations to ensure that the information is complete, correct, concise and organised.

· Communicate with customers for the jobs associated with projects and bring them up to date as needed.

· Liaise with the operations manager and/or RSS Manager for any factory fit and/or site work needed for jobs related to projects.

· Work with the sales team to gather customer information required in order to complete a contract.

· Liaison with departments such as Purchasing, Production Planning, Engineering, Accounts, and Shipping ensuring fulfillment of the customer requirements.

· Participating in internal and external meetings with customers, inspectors, and expeditors.

· Assist with processing of sales order and other purchase order from time to time due to overload and staff absences.

· Co-operate with their manager to identify and implement best practices throughout the Company.

· Training other employees as needed from time to time.

· As required working within a project sales team to provide a coordinated effort to ensure the Rotork outcome.

· Perform other duties as assigned.

This is a critical role which will help shape Rotork Australia’s approach to Health, Safety, Environment and Quality (HSEQ). You will make a measurable difference in a diverse risk landscape and ultimately drive the overall success of this critical area of Rotork’s global business.

Reporting to the Sector and Country Manager, you will work without supervision to drive HSEQ activities.

In this role you will be responsible for Health, Safety, Environment and Quality (HSEQ) related activities, systems, operational risk management and support, administrative and legal compliance associated with effective HSEQ Management. This also includes implementing and supporting the maintenance and continual improvement of the Integrated Management System.

The successful candidate will have effective decision-making skills, be self-motivated with a professional attitude and have a positive and flexible approach to issues.

1. Understand RFQs, project specifications and prepare quotation for valve actuators (electric/pneumatics) and their spares in the expected timeline.

2. Handle quick or urgent quote requests efficiently based on priorities.

3. Address technical queries from internal and external customers related to our products.

4. Coordinate with contracts/service people as and when required.

5. Respond emails and phones promptly.

6. Focus on details and assure quality quotations.

7. Work towards customer satisfaction.