Total 24 job vacancies by Rotork

Purpose of the Job:

Provide value to the manufacturing business by designing and developing customised solutions within the Dynamics 365 platform. Primarily focussed around the Finance and Operations application, this role will support the current live entities, whilst also contributing to the solution that is being rolled out globally.

Key Responsibilities and Outcomes:

• Configuring, developing and supporting Dynamics 365 ERP in line with best practices
• Developing solutions from business requirements
• Troubleshooting existing functionality and providing fixes
• Following the software development lifecycle to design, code, test and deploy new features
• Mentor junior members and knowledge share with the team
• Help drive the maturity of the development team in the area of D365 development
• Work within an Agile team and contributing to the methodology’s ceremonies
• Contribute to, and maintain technical documentation and training material where required
• Ensure solutions confirm to Rotork’s security standards

Reporting to the Service Supervisor, is responsible for the effective coordination of Service Technician scheduling and administration.

In this role you will be responsible for understanding the needs of the client, preparing accurate and timely quotations, and coordinating the delivery of parts and services to meet the client expectations. You will raise non-conformance reports and communicate with Quality and Engineering departments for warranty related issues and be responsible for generating, maintaining, and closing service orders.

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Main responsibilities:

• Maintain training materials (presentations, training handouts, agendas, plans etc) and ensure it is available for the wider Rotork training community (defined part time trainers).
• Develop curriculums for training specific job roles.
• Prepare for and deliver appropriate and targeted training programmes for all Rotork products (new, existing, legacy) and their application - including Valve types, their applications, valve conversion/retrofit training.
• Provide Technical Training for Rotork personnel in all roles; for example, sales, service, engineering, new starters etc.
• Liaise effectively with internal Rotork teams to assess training requirements for bespoke or ad-hoc training.
• Provide targeted training for third parties - customer / channel partners etc.
• Provide technical solutions to queries raised within training sessions.
• Travel for training, in country and overseas.
• Prepare and maintain hardware for "hands on" training, at defined training site or for off-site training.
• Look after defined training room (Chennai), ensure appropriate equipment and facilities are always available for effective training.
• If required, represent the training and service view during product evaluation, new Product development (NPI/NPD) and Product improvement (PIE) processes.
• Maintain Rotork product awareness and market awareness – including training methods, competitor products, new technology, standards and specifications etc, which may affect training.
• Maintain knowledge of current practises on site and within Rotork companies.
• As appropriate assist the companies HSE representatives in the development of safety training related to product.
• If required, provide an on-site service to assess Technical ability and safety awareness, where local teams are unable to perform this function.
• Where requested as part of NPI, produce and maintain workshop maintenance manuals for new and existing equipment.
• Prepare quotations and invoices for customer training.
• Maintaining databases for all training carried out (internal and third party) and certificates.
• Utilise the learning@rotork system for managing training event registration.
• Support and develop general technical support documentation for inclusion into the Rotork Knowledge base.
• To be responsible for own Health and Safety.
• Any other team duties that may arise.
• Site Experience in a service environment within the Petrochemical, Water treatment and Power industries, experience of working in hazardous areas.  
• Full Driving licence / International Passport.
• An understanding of site safety procedures. 
• Language skills: English, Hindi and Tamil.

This is a pivotal role within the IT department where you will take the helm with our IT environments; designing, building and maintain them. On offer is the chance to have real influence in driving how Rotork tackles crucial issues in the IT space.

Reporting to the Infrastructure Manager, you will work as part of a sizeable team to support the customer base and achieve other business objectives.

In this role you will have a range of responsibilities based around infrastructure needs like planning updates, implementing new Azure cloud solutions and produce quality technical documentation of all processes. You will also support more complex requests that have been escalated and require solid technical experience to solve them.

The ideal candidate will be an analytical thinker, be adaptable to a multitude of situations and have excellent communication skills.

Responsibilities 

• Managing the Azure platform 
• Managing procedures and policies. 
• Supporting service desk when needed. 
• Working with other teams to ensure timely delivery of allocated tasks. 
• Supporting continuous improvement initiatives by helping to deliver operational tasks and supporting project activity. 
• Experience with Infrastructure as Code.
• Cost management and Budgeting within the platform.

Experience Requirements:

• Experience deploying and administrating IaaS and PaaS services.
• Working with Cloud Infrastructure & Security Specific Experience. 
• Cloud Platform and Infrastructure
• Strong knowledge of Azure networking and Azure Security. 
• Experience providing 3rd line support across Azure. 
• Experience in the development and management of App Services
• Knowledge of at least one of scripting languages: Shell Scripting, Python, Powershell, Bash
• Comfortable in engaging with internal stakeholders when discussing new and existing cloud projects.
• Experience with Infrastructure as Code

The Successful Candidate:

• Analytical thinking
• Adaptable to a multitude of situations
• Excellent communication skills

• Candidates preferably 8 to 10 years of experience in Supply Chain Management.

• Direct material procurement with third party suppliers, ensuring strategy aligned with business needs.

• Parametrisation of purchase part numbers (SKU) to ensure updation of master data in the ERP system.

• Prepare Purchase orders in line with demand and forecast to support business requirements.

• Utilize Inventory tools and techniques to ensure right sizing of inventory on goods in stock and transit.

• Track order status and report material arrival schedules from time to time.

• Monitor and Report supplier performance for Delivery, Lead Time and Order quantity.

• Work collaboratively with suppliers to achieve supply chain requirements.

• Conduct Business performance reviews on regular frequency with business critical suppliers.

• Deploy Supplier Relationship Management Tools and Techniques with Key suppliers.

• Timely escalation of material shortages, expediting resolution and recovery.

• Lead and Drive upstream supply chain performance improvement projects using Lean Methodology.

• Support suppliers for development of their sub suppliers to drive delivery improvement initiatives.

• Manage engineering change requirements to minimise supply disruption and obsolescence.

• Build strong relationships and ensure cross functional collaboration and stakeholder relationships.

• Accountable for Key Supply Chain metrics – ONTIME Delivery, Healthy Inventory and Premium freights.

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service technicians providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel extensively with overnight stays included.

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.