Band 6 /7 Sexual Health Nurse
Berkshire Healthcare NHS Trust
Sexual Health Services
Garden Clinic, Upton Hospital, Slough, SL1 2BJ
Monday - Friday 08:30 - 16:30
Band 6 - £27ph Weekdays
Band 7 - £31ph Weekdays

The post holder will be responsible for providing a high standard of sexual reproductive healthcare to patients accessing the sexual health service. The post holder will be expected to work as part of a multi-disciplinary team offering holistic, non-judgemental sexual health care demonstrating professional and ethical responsibilities and to build and maintain good working functional relationships with all members of the multidisciplinary team.

The post holder will be responsible for the management of the pathology results and to ensure that patients are provided with information, advice, treatment, and support when they are diagnosed with a sexually transmitted infection The post holder will be expected to supervise and mentor junior staff and nursing students, and to take an active role in the leadership and management of the nursing team. This post involves working at the Garden Clinic in Slough, but you may be required to travel to work at locality clinics in Bracknell, Windsor, and Maidenhead. It is desirable that you be a car driver with the use of a car for work purpose.

To undertake nurse-led clinical sessions, including history taking and physical examinations of patients, within agreed departmental clinical guidelines and within own clinical competence.

To carry out partner notification, to ensure the attendance and treatment of contacts as detailed in the Society of Sexual Health Advisers (SSHA) Partner Notification policy.

Deal with telephone and personal enquiries from both the public and other health professionals, concerning sexually transmitted infections, including HIV and AIDS and generally on any aspect of sexual health. Offer assessment, information, advice, and support and triage/refer as appropriate.

To be aware of the confidential nature of the clinic and work within the legal responsibilities as laid down in the Venereal Diseases Regulations 1974 and the NHS Trust Act 1991.

To work within SSHA guidance e.g. Code of Ethics, Code of Conduct and Guidelines for Good Practice, PN Policy.

To issue medication and /or administer medication / vaccinations to patients attending the Sexual Health Service adhering legally to Patient Group Directions (PGDs) when authorized by lead clinician.

Teach patients, where appropriate to administer their own treatment as necessary.

Undertake delegated management responsibilities.

Participate in clinical supervision and service appraisal scheme.

Keep up to date with developments in nursing practice and sexual health through personal developments plans, training, and education.

Participate in the clinical governance program of the Sexual Health Service, ensuring accurate records are maintained, participating in relevant research and audit, and improving the quality of nursing practice.

Contribute to the general nursing service and be flexible and willing to work in a variety of clinical settings within the service across East Berkshire as required.

We also offer a £250 bonus for starting this contract

If you know anyone who may be interested in the position we can also offer a £250 referral fee

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208963.

Surveyor
Permanent opportunity £40k to £46k
Bracknell

About the role
Provide property surveying services primarily across the homecare directorate but also in supporting the wider business as and when required.
To provide surveying capability in relation to identifying, inspecting, and providing solutions to problems and defects with our stock.
To prepare schedules of work and project management support in relation to minor/major works where the technical surveying level is appropriate to specify and oversee the resulting works.


Responsibilities

• Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions.
• Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate.
• Provide full technical support to legal department in respect of disrepair or legal claims received.
• Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants.
• Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to client's Financial regulations.
• Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works.
• Technical assistance with customer permissions and retrospective permissions requests.
• Where required support the property care team with surveying requirements to support the delivery of the internal and external planned maintenance programme.
• Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes.
• Demonstrate excellent standards of customer care, when dealing with all customer queries, requests or complaints and to use an empathic, pragmatic and efficient approach to reach a solution in line with client policies, procedures and values.
• Follow our 'one team' approach, working across all directorates and areas to ensure the sharing of knowledge and expertise in support of developing improvements and changes.
• Ensure a high level of written and oral communication is maintained and produced to ensure data quality and information systems are kept to the highest standards.
• Undertake other reasonable duties commensurate with the position

Skills

• Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders, whilst building trusted relationships
• A motivated and enthusiastic individual, who can work under pressure and prioritise workloads to deliver an outstanding service to the partnered departments
• Possess a commercially astute approach with a focus on obtaining value for money.
• Experience in building maintenance or building surveying
• Relevant degree or HND/HNC level in Building Surveying or equivalent construction related qualification.
• Member of the Royal Institute of Chartered Surveyors (advantageous)
• Full driving licence and access to own transport, or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for Community Payback Supervisors in Reading! - Immediate Starts Available subject to security clearance!

LOCATION: Reading
SERVICE: Community Payback
HOURS: 37
DURATION: On-Going
PAY RATE: £18 - £20.07 per hour (DoE)

Community Payback Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

• Conduct Pre-Placement Unpaid Work Induction sessions
• Ensure Health & Safety procedures are followed, alerting the relevant staff to any risk, ensuring that any associated paperwork is completed accurately and on time as required, including contributing to the review of placement risk assessments.
• Ensure that appropriate tools, equipment and supplies are available in accordance with local procedure and that instructions for safe use are followed by service users
• Use pro-social and other motivational techniques to ensure that service users complete the work assigned in a disciplined and well-behaved manner
• Monitor the attendance of service users allocated to agency placements and promote successful completions.
• Maintain all service users' records in accordance with organisational requirements ensuring that all information is updated onto the case management system in a timely and accurate manner.

Community Payback Essential experience

• Effective inter-personal skills with the ability to supervise people constructively while maintaining authority
• Evidence of problem-solving within a workplace or similar environment
• Knowledge of safety at work, public protection and risk of harm in all aspects of work

Community Payback Technical requirements

• Basic knowledge of First Aid and willingness to undertake further training
• Driving Licence

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

Band 6 Stroke Nurse
Berkshire Healthcare NHS Trust
Community Based Neuro Rehab Team
St Marks Hospital, 112 St Mark's Rd, Maidenhead, SL6 6DU
Mon - Fri 08:30 - 16:30 or Similar
£27ph Weekdays

You will deliver high quality nursing care for patients who have been discharged from hospital following a stroke, related to their individual goals and needs. The post holder will receive support and supervision from the Band 7 Stroke Nurse Team Lead. The post holder will be able to work closely with Occupational Therapists, Physiotherapists, Speech and Language Therapists, Psychologists and Therapy Assistants. We are looking for an NMC Registered Nurse who has excellent communication skills as well as a strong interest and experience in stroke and rehabilitation.

Main duties of the job

You will work closely with other Nurses to complete holistic nursing assessments as well as plan, deliver and evaluate evidence-based interventions to achieve the best outcome for patients.

Develop knowledge and clinical competence within stroke and rehabilitation and utilise this to deliver excellent clinical care with the support of Senior Nurses and the Multi-disciplinary Team.

Use excellent communication skills to engage and motivate Stroke Survivors to engage in rehabilitation and adhere to secondary Stroke prevention advice, as well as liaise with relevant professionals within the team and in wider services such as GP practices, Stroke Consultants and the Stroke Association

This role involves seeing patients in their own homes and will require you to be a car driver and to see patients independently following appropriate induction

To complete relevant administrative duties such as accurate and concise documentation of notes, reports and data recording as required by the role.

You will play a role in co-ordinating referrals establishing suitability for the service and attending hospital multidisciplinary meetings as required.

You work as part of an interdisciplinary team who treat all patients as individuals with a goal focused holistic approach.

We also offer a £250 bonus for starting this contract

If you know anyone who may be interested in the position we can also offer a £250 referral fee

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208963.

Are you a Qualified Paramedic who has been working for an NHS Trust or a private provider? Are you looking to work on a flexible basis where you can choose your shifts and balance work and personal commitments?

If the answer is 'yes', then this is your opportunity to work for a progressive, innovative and caring Trust.

A SCAS bank agreement offers a flexible way of working, whereby you can do as few as one shift in three months or as many as you want (ensuring compliance with the Working Time Directive). Bank working could be your main method of working or a secondary role. As one of our bank workers, you will be able to pick shifts from an online system which will automatically allocate you work without the need to call us, making the process quick and easy.

We are looking for applicants who are:
• highly motivated and passionate about high quality patient care
• professional
• C1 blue-light driver trained
• compassionate and able to remain calm under pressure
• emotionally and physically resilient and a good communicator

All we need you to have is:
• Current registration with the HCPC
• Qualified Paramedic status in the UK (must have completed the NQP portfolio at the point of application) evidence will be needed during the Recruitment process.
• Full valid UK manual driving licence including Category C1, with no more than 3 points
• Emergency Ambulance Driving Level 3 qualification (IHCD or FutureQuals)

Before you can start working as a Bank Paramedic in SCAS you arerequiredto attend a 12 day induction and clinical training course. This will be at one of our education centres in either Whiteley, Newbury or Bicester subject to availability.

After the clinical training, you will also be required to attend 2-3 days driving training and complete 3 third manning shifts.

The training will be Monday - Friday so you will have to be available to complete the training on weekdays. 3 of the days you can do this remotely however you will need to still complete this within the office hours.

All successful candidates who are offered a job with us will have to obtain clearance from the Disclosure and Baring Service and our Occupational Health provider as well as satisfactory references covering at least the last 3 years.

As part of your application you will be asked to advise us of your base station preferences. We will then do our best to match your preferences. We can’t guarantee placing you in your first preference but we will do our best.

Benefits we offer:
• Expert training and support from our dedicated in-house education team.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Please see attached Job Description and Person Specification

Available stations are as follows: Milton Keynes, Stoke Mandeville, High Wycombe, Wexham, Newbury, Reading, Bracknell, Basingstoke, North Harbour, Whitchurch and Alton.

OVERALL PURPOSE/ROLE SUMMARY:

Be accountable for the assessment, treatment, diagnosis, supplying and administering of medicines, managing, discharging and referring patients in a range of urgent, emergency, critical or out of hospital settings.

Provide effective clinical leadership, development and mentorship to operational personnel, including newly qualified paramedics and students to support the delivery of a high quality patient centred service.

Contribute to the development of an integrated approach to the delivery of unscheduled/out of hours care involving social care organisations

Note: you will need to meet the essential criteria as a minimum in order for your application to be shortlisted.You must also have completed your Consolidation of Learning portfolio and have demonstrable experience of working as a Paramedic.If you registered with HCPC after Sept 2016 we will be requesting evidence that you have practiced operationally and completed the 2 year NHS NQP programme. This evidence will be requested during the recruitment process should your application be successful.


This advert closes on Monday 26 Aug 2024

Proud member of the Disability Confident employer scheme

We're looking for a kind, compassionate and resilient Service Manager to join our Young People service in Bracknell.

£40,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.

As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.

You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Ability to lead and motivate staff to deliver excellent services
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind
* Excellent organisation skills
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can-do attitude

What you'll bring:

Essential:

* Educated to degree level or equivalent
* Experience of managing contracts and resources and delivering to budget and performance targets

Desirable:

* Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Service Advisor Vacancy - Reading
Salary: £31,000 Basic OTE £40,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota - full time, permanent position

OC18396

We have a new vacancy for a Service Advisor for my client's main dealership in Reading. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Zest Optical are supporting a leading manufacturer in the optical industry to recruit a Field Service Engineer into their ever-expanding team.

Well-established as one of the leading manufacturers of smart and efficient instruments and technologies in the industry, our client has developed a fantastic reputation for offering a whole range of services and forged long-lasting relationships with a number of leading eye care providers in the UK.

Field Service Engineer (Optical / Ophthalmic) - Role

• Primary responsibility of providing technical support for partners throughout Surrey, Berkshire, West Sussex and Hampshire
• Perform on-site installations, preventive maintenance, software / hardware updates and repairs
• Instructing/training customers on technical operation and maintenance of equipment
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
• Variety of individual and team projects

Field Service Engineer (Optical / Ophthalmic) - Requirements

• Previous experience as a Field Service Professional in the Optical or Healthcare industries
• Can demonstrate functional technical, problem-solving, and analytical skills
• Interpersonal and communication skills with customers required

Field Service Engineer (Optical / Ophthalmic) - Package

• Base salary up to £45,000
• Fully expensed vehicle
• Comprehensive benefits package

To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the 'Apply' link as soon as possible.

Air Conditioning Service Engineer
Reading
£42,000

Are you an Air Conditioning Engineer local to Reading looking for a static role that can offer first year earnings of over £48,000, a 9 day working fortnight and provide additional training?

Our client operates in over 120 countries across the World and can boast some of the UK's most prestigious industrial and commercial contracts such as this, they are renowned for their excellent packages including 59 days of annual leave, high frequency of overtime available and offering additional training.

You will be required to join a dedicated team responsible for providing service, maintenance and repair of VR/F, Multi-Split and various other HVAC systems within a large industrial site local to Reading. Additionally, you may be required to conduct small installs when required as well as maintain refrigeration systems.

* £40,000
* 9 Day Working Fortnight
* Frequent Overtime
* Bonus Schemes (£2,000 On Completion Of Security Clearance)
* Additional Training
* 25 Days Holiday & Bank Holidays
* Unique Benefits Package: Health Care, Discounts and Gym Memberships

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Service Care Solutions are recruiting for a Band 7 Pharmacist to support Berkshire Healthcare NHS Trust. This is a LOCUM opportunity with a Hospital setting, for a minimum of 3 months with likely extension. The selected candidate will work full-time Monday - Friday.

Band 7 Clinical Pharmacist
Location: Prospect Park Hospital, Guildford, RG30 4EJ
Working Hours: Monday - Friday | 9am - 5pm | Full - Time
Pay Rate: £30 LTD p/h + £250 Welcome Bonus
Contract: 3 Month Locum with likelihood of extension

Job Purpose:

• To provide clinical services to several specialties- including, but not limited to, Paediatrics, Medicine & Surgery. Supporting patients with their medicines, Queries and Concerns.
• To support the provision of service to the Dispensary, including screening and checking. Undertaking medication review clinics and to stratify risk with high-risk medicine.
• The provision of a clinical pharmacy service to patients within the specialist areas
• To act as a role model in the field of clinical pharmacy practice and provide a consistently high standard of clinical service in line with the pharmacy objectives.

Required:

• Master's Degree in Pharmacy
• GPhC Registration
• Knowledge of RiO/EPMA
• Experience working in a Hospital Setting

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

To Apply:
Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £750.

Do you know someone who may be interested? Simply send me their details - If they join and begin work with Service Care Solutions for the first time, you will be entitled to a Referral Bonus of up to £250!

Special Guardianship Social Worker

Duration: Initially 3 months
Location: Reading
Rate: £42 umbrella an hour

About the Role

The Special Guardianship Social Worker will be responsible for providing support to Special Guardians in Reading. The role will involve phone calls and visits to Special Guardians, review and development of Special Guardianship Support Plans, referrals to Adoption and Special Guardianship Support Fund, liaison with internal and external service providers, and attendance at multi-agency meetings for children living in Special Guardianship arrangements.

Key Responsibilities

• Provide support to Special Guardians in Reading
• Review and development of Special Guardianship Support Plans
• Referrals to Adoption and Special Guardianship Support Fund
• Liaison with internal and external service providers
• Attendance at multi-agency meetings for children living in Special Guardianship arrangements

Requirements

• Experience in Family and Friends Foster Care and/or Special Guardianship Support
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work under pressure and meet deadlines

Qualifications

• Qualified Social Worker (QSW)
• Registered with Social Work England

How to Apply

If you are interested in this Special Guardianship Social Worker role, please apply now with your CV

TECHNICAL ADVISOR

Carbon60 are looking to recruit a Technical Advisor to work for a large utilities company based in Reading.

ROLE: Technical Advisor

SALARY: £14 p/h, circa £27,000 per annum (PAYE)

JOB TYPE: 6 months with extension likely

LOCATION: Reading (RH1)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home.


THE ROLE:

• Working as a Technical Advisor within the Metering team you will be responsible for resolving complex billing and metering queries.
• Consult with the service providers regularly to provide weekly reports to the customers.
• Provide excellent customer service, ensuring that all queries are addressed promptly and effectively, whether communicated through email or over the phone.
• Display flexibility and a proactive mindset in managing a diverse customer base, ensuring that service levels remain high even when juggling multiple tasks and adhering to Key Performance Indicators (KPIs) and targets.
• Excel in a customer relations capacity, using your excellent communication and interpersonal skills to build and maintain strong relationships with stakeholders, including those within the company and external partners, contributing to a cohesive business environment

THE SUCCESSFUL CANDIDATE:

• Previous experience of working within a Customer Service environment (1 Year +).
• Excellent problem-solving ability.
• Excellent communication skills and willingness to learn.

Good Knowledge of Microsoft office applications including analysing excel based data

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading on a temporary ongoing basis.

ROLE: Customer Service Advisor

SALARY: £14 p/h, circa £27,000 per annum

JOB TYPE: Ongoing contract, initially 3 months with extension likely

LOCATION: Reading (RG1)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE:

• Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.
• Sending information requests to customers and managing responses.
• Make outbound calls to gather the relevant information and updating the systems and customer accounts.
• Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.

THE SUCCESSFUL CANDIDATE:

• Excellent IT Skills
• Very confident with a professional and engaging telephone manner
• Self-sufficient with an excellent attention to detail and strong accuracy
• Excellent verbal and written communication skills.

Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Description

The essential ingredient at the heart of our business is our people so we are searching for an experienced Food Service Assistant with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.

As a Food Service Assistant you will…

As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm.

Company Description

27.5 hours per week

£11.44 per hour

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Can you commit to feeding hungry tummies as well as hungry minds? We serve more than just a meal in our kitchens, so are you the exceptional Food Service Assistant we’re looking for?

If you are looking for an employer that will invest in you and develop your career further, then look no further and apply!

Qualifications

• Ideally have experience working within Education catering
• Have good Health & Safety knowledge
• Flexible with a can-do attitude, customer focused
• Fun and enthusiastic
• Have excellent organization skills
• Demonstrate great attention to detail
• Be a team player, and enjoy succeeding as a team
• Possess great customer service skills
• Have a flexible approach to work

Additional Information

There are many advantages to working for us and we provide our employees with bespoke benefits which include:

• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels
• Reward & recognition schemes
• People awards to celebrate our employees
• Work/life balance
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• Company sick pay scheme
• Prestigious working environments
• Team events scheduled throughout the year
• 28 Holiday days inclusive of bank holidays
• Pension scheme
• Competitive salary

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

“Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

This appointment is offered on the return of satisfactory professional references.

IND3

The Job

• Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
• Using specialist equipment such as the sawmill, paint mixers and forklifts
• We sell building materials, so there will be an element of manual handling, we can make reasonable adjustments if you need them
• Merchandising stock displays and replenishing shelves across the branch
• The contracted hours for this role are 37 or more.

What's in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including;

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK's fastest growing builders' merchants? We're on the lookout for enthusiastic and ambitious individuals with a 'can do' attitude to help us serve the nation's tradespeople.

We won't pretend it's not hard work and at times a challenging environment however you'll be working with some great people and in return we offer a first-class rewards package.

We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.